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Old 06-21-2005, 03:55 PM   #1
Jill
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Palm wireless keyboard not working

I just got a new Palm Universal Wireless keyboard for my Zire 31. The driver is installed, the infrared boom is lined up with my port, but the keys do not echo properly on the screen - I type the G button, I get an 8 onscreen. I type the B key, it backspaces. There is no key that does what it should, and I have pressed them all! Has this happened to anyone else or do you have any ideas as to what might be wrong?

Thanks!

Jill
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Old 06-22-2005, 02:59 PM   #2
paul novotny
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keyboard

Hello Jill,

Paul from palmOne here. I do not use a keyboard myself, but perhaps an article at the palmOne Knowledge Library can help you troubleshoot the issue: "Troubleshooting the Universal Wireless Keyboard by palmOne". Hope that helps.

Best

Paul
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Old 06-23-2005, 06:30 AM   #3
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Jill, did you get an update for your keyboard already? And did you set up the layout?
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Old 06-23-2005, 11:08 AM   #4
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Sounds like something similar that happened with me. I had assumed the used Universal Wireless I bought was a PalmOne product (because of the Palm logo on the top) but it turned out to be the model manufactured by Think Outside. Once I installed the drivers for that model, it all worked perfectly.
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Old 06-23-2005, 11:09 AM   #5
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update?

No, I don't have an update - do you know where I can find one? I'm running driver v2.2P

Under the menu under Keyboard, then Layout, I just see a drop-down menu for English or French or German and English is chosen.

Thanks!
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Old 06-23-2005, 11:39 AM   #6
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case closed!

It works! I am not sure what I did - I have been going in circles for hours, so I am not sure what went right this time that went wrong the other times. Thank you all for your help!
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Old 06-23-2005, 12:05 PM   #7
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I was gonna say it sounded like you had the driver in 5-row mode instead of 4-row mode... but nevermind :P

Glad it works now!
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Old 06-28-2005, 10:23 AM   #8
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My Universal Wireless Keyboard had intermittent problems as well. The build quality wasn't fantastic (I'd say 'crap' was a closer description), and it stopped working completely one day. Fortunately it was under warranty, so I returned it and got another one, which seems to have worked fine for a few months. Maybe they just produce dodgy units now and then.

Edit: And the drivers on the CD were out of date and didn't work; I had to get newer ones from palmOne Support. Overall, it kinda sucked
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