1src Forums - Help!!!

02-01-2005, 01:57 AM	#1
JAmerican Why Does Palm Disappoint? Join Date: Aug 2004 Posts: 5,909	Help!!! My UX40 dropped with the screen open on its side and my screen became slightly twisted and now I can't play Warfare Inc. because of an error with my graphics card. I hard resetted my devicnd got the same error. This meaning its an internal issue. I still have a 6Mont warrenty on my device and a 3 year but I'm afraid I might get my device bac in Japanese? What should I do? JAmerican __________________ JAmerican Handspring Treo 90 --> Royal RG135nx --> T-Mobile Sidekick --> T-Mobile Sidekick Color --> PEG-UX40 -- > PEG-UX50--> Samsung T629 (Returned) -- > Palm TX (SOLD)/T-Mobile Sony Ericsson T610(Defective) --> T-Mobile Dash(Broken Screen) --> ASUS EEE 1000H Black/Treo 800w/PEG-VZ90 Accesories: Transcend 16GB SDHC \| 8GB Transcend microSD

02-01-2005, 03:32 AM	#2
palo1 Registered User Join Date: Apr 2003 Posts: 269	Personally I don't think you'll get yours back in Japanese - I think that other thread was an odd-ball occurance - besides, much as I hate to put it this way, what other option do you have? btw, this isn't just an excuse to get out of doing anymore of that fantastic work you do on the UX series, is it? p

02-01-2005, 03:38 AM	#3
JAmerican Why Does Palm Disappoint? Join Date: Aug 2004 Posts: 5,909	Why would I make this up? My graphics card isn't working for games like WarFare anymore and my screen is slightly twisted. This is serious. Also, I love contributing to the UX forum. If I didn't I wouldn't have spent my time translating the ML or VZ NF3.1. Those translations took up a lot of my free time. Anyway, I'm going to call SONY and see what they say. JAmerican __________________ JAmerican Handspring Treo 90 --> Royal RG135nx --> T-Mobile Sidekick --> T-Mobile Sidekick Color --> PEG-UX40 -- > PEG-UX50--> Samsung T629 (Returned) -- > Palm TX (SOLD)/T-Mobile Sony Ericsson T610(Defective) --> T-Mobile Dash(Broken Screen) --> ASUS EEE 1000H Black/Treo 800w/PEG-VZ90 Accesories: Transcend 16GB SDHC \| 8GB Transcend microSD

02-01-2005, 03:43 AM	#4
palo1 Registered User Join Date: Apr 2003 Posts: 269	I was kidding with you in my reply, regarding an "excuse", which is why I put a smiley at the end of it. I have the greatest respect and appreciation for all the work you've done and the purpose of my little "joke" was to reiterate that feeling. It was in no way meant to minimize your misfortune. p

02-01-2005, 04:15 AM

JAmerican

Why Does Palm Disappoint?

Join Date: Aug 2004

Posts: 5,909 JAmerican will become famous soon enough

Quote:

Originally Posted by palo1

I was kidding with you in my reply, regarding an "excuse", which is why I put a smiley at the end of it.

I have the greatest respect and appreciation for all the work you've done and the purpose of my little "joke" was to reiterate that feeling. It was in no way meant to minimize your misfortune.

p

Sorry about that. I'm just pissed off that I'm gonna have to sendd my device to SONY for them to repair it. I don't know what they might do to it.

JAmerican

__________________
JAmerican

Handspring Treo 90 --> Royal RG135nx --> T-Mobile Sidekick --> T-Mobile Sidekick Color --> PEG-UX40 -- > PEG-UX50--> Samsung T629 (Returned) -- > Palm TX (SOLD)/T-Mobile Sony Ericsson T610(Defective) --> T-Mobile Dash(Broken Screen) --> ASUS EEE 1000H Black/Treo 800w/PEG-VZ90

Accesories: Transcend 16GB SDHC | 8GB Transcend microSD

02-01-2005, 04:29 AM	#6
treffmeister iPods suck Join Date: Aug 2004 Location: Places. Posts: 409	or how much they might charge for it......... if it won't void the warranty, undo and then retighten some screws around the display. You never know if you never go.. and if it's going te be sent off to service anyway........................................

02-01-2005, 06:46 AM	#7
johnny_boy Registered User Join Date: Feb 2004 Location: Edinburgh, Scotland Posts: 33	Hey at least you can send it to Sony!!! I've given up with the useless bunch at Sony Vaio help and contacted my insurance company. They will replace it for UKP 50 around $100 at the favourable to us exchange rate but more like $75 normally. This way, if I can source one, I'll get a brand new UK model, they said if they couldn't find one, they would replace it with something better - like what!!! I've found one in a local shop (store) at UKP 399 clearance which is more than they are going for on eBay but at least it's new and hopefully Sony will honour the Warranty!

02-01-2005, 07:14 AM	#8
xtian_clie Registered User Join Date: Mar 2004 Location: Sydney Posts: 26	Feel sorry for you Jamerican. At least it is still working though... I would suggest to hurry while Sony still services Clies. It might not last... Last edited by xtian_clie : 02-01-2005 at 07:16 AM. Reason: spelling

02-01-2005, 08:42 AM	#9
JAmerican Why Does Palm Disappoint? Join Date: Aug 2004 Posts: 5,909	I talked with support and received an event ID. They are going to repair my device. My 6 Month warrenty ends February 10, 2005. I'm really lucky it happened before my warrenty expired. Do you think that I can ask for a replacement device? JAmerican __________________ JAmerican Handspring Treo 90 --> Royal RG135nx --> T-Mobile Sidekick --> T-Mobile Sidekick Color --> PEG-UX40 -- > PEG-UX50--> Samsung T629 (Returned) -- > Palm TX (SOLD)/T-Mobile Sony Ericsson T610(Defective) --> T-Mobile Dash(Broken Screen) --> ASUS EEE 1000H Black/Treo 800w/PEG-VZ90 Accesories: Transcend 16GB SDHC \| 8GB Transcend microSD

02-01-2005, 09:44 AM	#10
johnny_boy Registered User Join Date: Feb 2004 Location: Edinburgh, Scotland Posts: 33	6 month warranty - ouch! We get at least a year in the UK, not that it always does us any good!

02-01-2005, 11:15 AM	#11
palo1 Registered User Join Date: Apr 2003 Posts: 269	Well you could try for the replacement device,but I have a feeling they won't go for it but it doesn't hurt to ask, btw this is good news other than having to wait for its return p

02-01-2005, 01:29 PM

#12

JAmerican

Why Does Palm Disappoint?

Join Date: Aug 2004

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Quote:

Originally Posted by palo1

Well you could try for the replacement device,but I have a feeling they won't go for it but it doesn't hurt to ask, btw this is good news other than having to wait for its return

What would be sick is if I ask for a replacement and they agree and send me a UX50. Seeing as the Ux40 is discontinued on the US Clie website.

JAmerican

02-01-2005, 01:35 PM

#13

JAmerican

Why Does Palm Disappoint?

Join Date: Aug 2004

Posts: 5,909 JAmerican will become famous soon enough

Quote:

Originally Posted by johnny_boy

6 month warranty - ouch! We get at least a year in the UK, not that it always does us any good!

I have a grade A refurbished device. If I bought it new, I would have a 1 yr warrenty.

JAmerican

02-01-2005, 01:54 PM

#14

palo1

Registered User

Join Date: Apr 2003

Posts: 269 palo1 is on a distinguished road

Quote:

Originally Posted by JAmerican

What would be sick is if I ask for a replacement and they agree and send me a UX50. Seeing as the Ux40 is discontinued on the US Clie website.

JAmerican

Swapping a UX40 for a UX50? lol - how could you sleep at night?

02-01-2005, 02:39 PM	#15
johnny_boy Registered User Join Date: Feb 2004 Location: Edinburgh, Scotland Posts: 33	good luck with the repair and the replacement, at least you're in the correct country! I had a protracted discussion with a rep this afternoon on their support live chat who just kept telling me to send it in for repair despite the fact they couldn't return it to a non-US address. Sending it both ways will cost me more than the excess on my insurance policy. If the insurance company replace it, I get a 1 year UK warranty!!