I had the same problem when I ordered from them.
They finally answered the email. They appolized for
responding late. I can't remember
if they sent me a tracking # or not.
The case is great, worth the wait.
I ordered the magnetic closure case for my 665 on 2/11, and received a confirmation email that same day. I did not receive a subsequent email with shipping/tracking information. But I did receive the case rather quickly...within the week.
I returned the case and it was delivered to Sena on 3/11. I have not received a confirming email or credit to my credit card yet.