1src Forums - BestBuy cancel my TH55 order ...

02-14-2004, 02:56 PM	#1
fukstyle Junior Member Join Date: Feb 2004 Location: L.A Posts: 13	BestBuy cancel my TH55 order ... Dear William: There's been a change to the status of your order. Your order has been canceled because we were unable to verify your information. Item details are listed below. If you have any questions about this cancelation, call us toll-free at 1-888-BEST BUY (1-888-237-8289). For faster service, tell us the order number when you contact us. Thank You. Best Buy Customer Care What's going on...

02-14-2004, 03:05 PM	#2
jumpyg Registered User Join Date: Mar 2003 Location: D-Town Posts: 557	I just checked mine and it's still there. I think they might cancel if there is a problem verifying your credit card. Give them a call and find out--then let us know. Thanks! __________________ I just neutered the cat. Now he's a liberal.

02-14-2004, 03:16 PM	#3
rldunn Michigan Mod Join Date: Dec 2001 Location: Brighton, MI USA Posts: 2,275	Mine is still there as well, so hopefully yours wasn't the first of a whole bunch of cancellations and was related to something specific to you. Still sucks for you though!!

02-14-2004, 03:30 PM	#4
fukstyle Junior Member Join Date: Feb 2004 Location: L.A Posts: 13	They say VISA can not improved my shipping address, and I say I can pick it up, but she say the product already stop pre-order. so I can't buy it.

02-14-2004, 03:31 PM	#5
Meme Guest Posts: n/a	I just called them and the TH55 doesn't even show up in their system!! kind of fishy. why is it sold out if its not even for sale yet?

02-14-2004, 03:56 PM

jumpyg

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Quote:

They say VISA can not improved my shipping address

They match up your Visa number and the address where you get billed. If you entered a different address (or made a mistake typing), it might have caused the order to be denied. That's too bad though that they cancelled the order instead of finding out what was wrong with your address.

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I just neutered the cat. Now he's a liberal.

02-14-2004, 04:07 PM

PCMaven

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Location: Central NJ

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Quote:

Originally posted by Meme
I just called them and the TH55 doesn't even show up in their system!! kind of fishy.
why is it sold out if its not even for sale yet?

I guess you waited too long...I was able to order it just fine on Thursday...

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02-14-2004, 04:27 PM	#8
depret Guest Posts: n/a	My order is still good. Thanks for the heads up.

02-14-2004, 06:22 PM	#9
LeggNet Created to Worship! Join Date: Nov 2002 Location: Utah, America Posts: 317	I received a call from CapitalOne's fraud folks to verify mine. Since I had used my billing address but have it shipping to my work address, it sent up a red flag. After a brief conversation with them they had me call BestBuy.com's verfication department to ask them to resubmit it. This all happened on the 12th (ordered on the 11th).... and mine still shows as pre-ordered. I guess I should thank CapitalOne for verifying so quickly, otherwise I might have been in the same boat as you. Cheers, Rich

02-14-2004, 06:28 PM	#10
bali Guest Posts: n/a	Same thing happened to me..I ordered TH55 in bestbuy on 11th and they canceled my order on 12th ..I immediately called best buy and i asked them what was wrong with my order.They said they were unable to verify my billing address using credit card . I checked my billing address..it was spelling mistake. So i changed my billing address and i asked the BB representative to reprocess my order..They reprocessed my order. and it is still in "INProcess" state. Hope i will get my TH55 on 03/05..

02-14-2004, 07:47 PM	#11
95gtconvt Registered User Join Date: Sep 2003 Posts: 23	they cancel my order too!!!!!they said my info can't be verify so they calceled it.now it can't be ordered.so i checked ecost.com and they have it for 329.99 + 6.95 processing fee.NO TAX.i saved about 10.may it was blessing in disguise.i dunno.i'm happy camper now.

02-14-2004, 08:28 PM	#12
parada Guest Posts: n/a	So those three orders were canceled because of their shipping address doesn't match the billing address not because of bestbuy will close the door for all of us. I just checked my order status on BB web site and it's still good.

02-14-2004, 09:58 PM	#13
krypticide Senior Monkey Member Join Date: Jun 2002 Location: Cambridge, MA Posts: 352	Those who had their orders cancelled, did you see a charge on your credit card? Mine's still pre-ordered, and the $300+ had already been taken out of my Visa checking account. I hope that that means my info has been verified with them. __________________ Do YOU have a Brass Rat?

02-14-2004, 10:02 PM	#14
ClieKun Love and Peace To All :) Join Date: Dec 2003 Location: Tokyo Japan Posts: 3,930	Are they take payments then take payments and then putting you on a waiting list? Wow becareful. __________________ Palm&PPC can live side by side, Fujitsu v70 Pocket PC Owner Repect others views, even if they don`t repect yours. Love Each Other And May Your God bless you.

02-14-2004, 10:34 PM	#15
excelir5 Registered User Join Date: Mar 2002 Location: Carol Stream, IL USA Posts: 52	Just checked my order and it is still good. No changes on price or release date. And, no, they don't charge you until the item ships, as far as I know. __________________ Remember our Brothers and Sisters in harms way to safegaurd our freedom.