1src Forums - TJ35 is on its way back again

01-29-2004, 07:44 AM	#1
ClieNL Junior Member Join Date: Dec 2003 Location: New York Posts: 7	TJ35 is on its way back again So I purchased the TJ35 on Oct. 27, 2003 and received it more than a week later (despite paying for overnight delivery) due to the wildfires in the San Diego area. It worked flawlessly until I received the "recall e-mail" from Sony. Even though my unit was working perfectly I shipped it to Sony during the holidays and got it back three weeks later in not so perfect condition. Hold function did not work anymore and backcover was clearly bulging outward. So back to Sony again!!! This time gone for a week and now finally it will be back yoday, hopefully again in perfect condition. I am very pissed at Sony however, that they have the guts to send my unit back with 2-day delivery instead of overnight. I know its only a day, but after the horrible service and product quality leaving me without a much needed organizer for a month, you would think that they would try to make your wait as short as possible. I find this simply unacceptable customer service! Anyway, it better be perfect tonight.

01-29-2004, 10:07 AM	#2
rsavage Registered User Join Date: Jan 2004 Posts: 428	I think 2 day instead of over night is perfectly reasonable, however I sympathize with your hardship.

01-29-2004, 10:09 AM	#3
ClieKun Love and Peace To All :) Join Date: Dec 2003 Location: Tokyo Japan Posts: 3,930	Oh crap! again! declair it a lemon and get your money back!....ok maybe that may not work. But god this tj 35 problem is getting way out of hand! __________________ Palm&PPC can live side by side, Fujitsu v70 Pocket PC Owner Repect others views, even if they don`t repect yours. Love Each Other And May Your God bless you.

01-30-2004, 07:08 AM	#4
ClieNL Junior Member Join Date: Dec 2003 Location: New York Posts: 7	My TJ35 arrived back from Sony for the second time yesterday and finally it WORKS!!!! So this will be the my last post about the whole recall/repair thing. One thing that struck me as very strange is that the "invoice" that accompanied my TJ35 claims the following: NO FAULT FOUND, FUNCTIONAL CHECK And yet I sent in a malfunctioning unit and got a functioning unit back (same unit, same serial#). Why would Sony claim that it was not broken, while they clearly did repair it???

01-30-2004, 08:00 AM	#5
ClieKun Love and Peace To All :) Join Date: Dec 2003 Location: Tokyo Japan Posts: 3,930	well its works right? don`t worry about it Its safely in your gready liitle hands again right your your back in pda heaven __________________ Palm&PPC can live side by side, Fujitsu v70 Pocket PC Owner Repect others views, even if they don`t repect yours. Love Each Other And May Your God bless you.

01-30-2004, 11:21 PM	#6
aleein8 Junior Member Join Date: Jan 2004 Posts: 1	I took my TJ35 into a Sony service center in Canada and received a new unit right away. Take the unit directly in, don't mail it, you may get a new one!

01-31-2004, 01:00 AM	#7
ClieKun Love and Peace To All :) Join Date: Dec 2003 Location: Tokyo Japan Posts: 3,930	It seems like they don`t want to bother with repair. __________________ Palm&PPC can live side by side, Fujitsu v70 Pocket PC Owner Repect others views, even if they don`t repect yours. Love Each Other And May Your God bless you.

01-31-2004, 02:20 PM	#8
rsavage Registered User Join Date: Jan 2004 Posts: 428	I shipped mine, but also recieved a new unit, perhaps sony of canada isn't doing repairs.

02-01-2004, 05:10 AM

ClieKun

Love and Peace To All :)

Join Date: Dec 2003

Location: Tokyo Japan

Posts: 3,930 ClieKun is on a distinguished road

Quote:

Originally posted by rsavage
I shipped mine, but also recieved a new unit, perhaps sony of canada isn't doing repairs.

It does appear so.......Or sony given up fixing them

__________________
Palm&PPC can live side by side,
Fujitsu v70 Pocket PC Owner
Repect others views, even if they don`t repect yours.
Love Each Other And May Your God bless you.

04-24-2004, 12:01 PM	#10
lbdyck Registered User Join Date: Jan 2004 Location: Concord, California Posts: 17	My unit has been to the San Diego repair facility 4 times and has yet to be properly repaired or replaced. On 2 of the 4 occasions they claim "no problem found". Sadly after the unit was returned from San Diego for the back light repair it had exceeded the 30 day return policy where I purchased it so I'm stuck trying to get Sony to repair it - as they REFUSE to replace it without the repair center seeing it first and the repair center does not seem willing to properly fix or to replace it. To date my unit has been in transit or in San Diego nearly 1/4 of the time since I purchased it. __________________ Lionel B. Dyck <><