1src Forums - Lock up - hard reset problem, Clie is dead

01-23-2004, 09:43 AM	#1
Unregistered Guest Posts: n/a	Lock up - hard reset problem, Clie is dead Sometimes when I want to turn on my Palm Clie TJ-35 - it is impossible - the Palm is locked up. The only solution is reset - then it turns on but all the data is lost. The battery is not a problem I suppose - as it is charged and after this reset is on good level. Is it a hardware problem or maybe software? MAybe some patch would help? This situation makes useless my Palm. I use Palm handhelds for several years - and had no problems before. It happens only with this Clie TJ-35.

01-23-2004, 12:10 PM	#2
RyanBruner Senior Member Join Date: Nov 2003 Location: Michigan Posts: 235	It is likely a software problem. Perhaps there is some software that you had on previous Palm devices that isn't fully OS 5 compatible that is causing some problems. What do you have installed? __________________ Author of Logbook DM, diabetes management software for the PalmOS.

01-23-2004, 12:21 PM	#3
DaveTN My Backlight Works Again! Join Date: Jan 2003 Location: Tennessee Posts: 570	Are you using any hacks or overclocking utilities? Does your TJ work until you synchronize? If so, it may be an app that is causing your problems and not your Clie. David __________________ Coffee: If you can't chew it, don't brew it.

01-24-2004, 06:14 AM	#4
SLEEPY2 Registered User Join Date: May 2003 Location: ENGLAND Posts: 18	I had this problem until Sony's TechnicalSupport gave me the solution..........run the battery down to nothing........do a hard reset.......then place on charger for 4 to 6 hours....It worked for mine!!!!

01-25-2004, 08:42 AM	#5
chak231 Junior Member Join Date: Oct 2003 Location: Hong Kong Posts: 16	Ha?! My TJ35 have the same problem! I have to do a hard reset because the clie lock up after I put out the MS while the Clie is still power on.

01-25-2004, 06:35 PM	#6
DaveTN My Backlight Works Again! Join Date: Jan 2003 Location: Tennessee Posts: 570	chak, There has been discussion on that issue. Apparently there is a bug in the OS that causes the CLie to lock up if the ms is removed while data is being accessed from it. I can duplicate the problem by launching Aeroplayer, playing music, stopping the music, then ejecting the MS (even if I am in another program) and my TJ locks up and will only hard reset causing loss of the data. Apparently, this is not just a problem with the Sony PDA's but other Palm based PDA's and it goes back a couple of OS versions. Workaround: Don't eject the MS while it is being used or the Clie is turned on. David __________________ Coffee: If you can't chew it, don't brew it.

01-25-2004, 10:29 PM	#7
chak231 Junior Member Join Date: Oct 2003 Location: Hong Kong Posts: 16	Thanks Dave. Your observation is true. I've involved in the previous discussions before. I thought that it was my zlauncher or teahlaunch caused the problem.

01-26-2004, 06:20 PM	#8
doctigger77 Member Join Date: Sep 2002 Location: Prescott, Arizona, USA Posts: 37	SLEEPY2-- I have seen your solution referred to but never fully detailed as you have done. I suppose it is worth a try, as my TJ35 crashed again today with just epocrates and Kidometer installed. At this point, I am not running the unit with MS installed. Yes, this is a very frustrating problem, noted well on the another TJ35 forum. My quess the answer is not simple and represents a flaw in the TJ35/PalmOS5 as resources are accessed. Paul __________________ Life is too mysterious, don't take it so serious. Reality is just a mindset.

01-26-2004, 06:22 PM	#9
doctigger77 Member Join Date: Sep 2002 Location: Prescott, Arizona, USA Posts: 37	SLEEPY2--forgot to ask, is this a solution that one has to do each time the unit is recharged???---if so, what kind of a solution is that??? Or is it a one time method? Or just once in awhile method when you are not feeling very lucky??? Paul __________________ Life is too mysterious, don't take it so serious. Reality is just a mindset.

01-26-2004, 06:43 PM	#10
Chancho Junior Member Join Date: Nov 2003 Posts: 4	Oh, so I'm not crazy! My TJ35 has been doing something similar where I'll turn it off with plenty battery remaining and I'll wake up and it'll be totally dead/all data gone. I know about making sure no programs are running, etc. but it will still "kill" itself now and then. Putting it in "hold" mode doesn't make any difference. It's happened about 4 times and I practically wince when I first turn it on. Now I back up my important files onto a MS as often as I can and carry the charger where ever I go out of paranoia. Thanks a lot Sony! It's too bad because I otherwise really like this unit.

01-26-2004, 08:02 PM

#11

EddieClie

Junior Member

Join Date: Jan 2004

Posts: 20

Quote:

Originally posted by Chancho
Oh, so I'm not crazy! My TJ35 has been doing something similar where I'll turn it off with plenty battery remaining and I'll wake up and it'll be totally dead/all data gone. I know about making sure no programs are running, etc. but it will still "kill" itself now and then. Putting it in "hold" mode doesn't make any difference. It's happened about 4 times and I practically wince when I first turn it on. Now I back up my important files onto a MS as often as I can and carry the charger where ever I go out of paranoia. Thanks a lot Sony! It's too bad because I otherwise really like this unit.

Wow, I just bought my TJ35 last Friday, and today I was showing it off at work to one of my coworkers... I had the unit off, removed the MS, put it back in, tried to turn it on and it was dead!! (Bad Karma from showing off?) heh

After 2 or 3 minutes of trying to figure why it wouldn't turn back on, finally hit the Reset button, thinking it would just Soft reset... WRONG... All the data was gone. GRRRR

I wonder how many of us need to get together and write an e-mail to Sony so they'll do something about it?

01-26-2004, 08:36 PM	#12
doctigger77 Member Join Date: Sep 2002 Location: Prescott, Arizona, USA Posts: 37	Folks, this hard reset problem has some variations, but each of us seem to be experiencing the same end result--loss of all loaded apps and data because of the "hard reset" that occurs when we do the "soft" reset. Yes, I would think it would help if all of us could find a suitable email address to send massive amounts of directed comments regarding just how frustrating this problem is. Why, what else can I use my TJ35 for--too light for a door stop---maybe an expensive paperweight! Paul __________________ Life is too mysterious, don't take it so serious. Reality is just a mindset.

01-26-2004, 08:37 PM	#13
Chancho Junior Member Join Date: Nov 2003 Posts: 4	Hey Eddie, How sad for you. Nothing worse than showing off your new toy and having it make a fool of you. My TJ35 has run it's battery out with/without the MS, after a hard reset, soft reset... etc. I can't seem to find a pattern. but it's only happened 4 times (so far). Nevertheless, it doesn't make you feel too confident about storing critical information on it. The last time it happened was over the weekend and I had about 85% battery left. Oh yeah, I had this problem before I sent it back for the backlight recall. Also, after I got mine back from the recall repair, the digitizer didn't seem as accurate. I would peck at the drop downs, menus, etc and kept hitting a little low. I must have recalibrated the digitizer about 20 times before I intentionally calibrated the digitizer slightly "low" by pecking very slightly below the "x" target on all three calibration points. Now, it works perfectly like it used to. Nice. Thanks again, Sony. The only reason I'm not too upset is because I tend to replace my Clie's pretty often. Being one of those dorks that is always looking for the perfect PDA.

01-26-2004, 08:43 PM	#14
EddieClie Junior Member Join Date: Jan 2004 Posts: 20	Hehe, I'm the same way... I go through PDA's more often than I go through underwear. As it is, I'm just going to start backing up the darn thing at least once every couple of days. Man, my Cubis high scores are all gone now... Grrrr! I really love this little thing, though. On paper (and visually), it's just what I've been looking for, and I waited for the right price to get it. In production, there's already 2 issues with it (initial backlight recall...luckily mine was out of the range...and now this). Let's hope nothing else lurkes through our way... My battery was at 100% (I had just started showing it off).

01-26-2004, 08:57 PM	#15
Chancho Junior Member Join Date: Nov 2003 Posts: 4	I too really loved this TJ35 when I first got it. I thought I would be faithful to it for a pretty long time because it was nearly "perfect" for my needs. Other than it randomly "killing" itself now and then I still like it a lot. I'm such a dork that I went out and bought a TG50 to tide me over while my TJ was being recalled! It wasn't a total loss though because I was planning on giving the TG to my Graffiti-challenged sister when my TJ came back. Now, I just use this thing with a "what the hell" attitude and back up like crazy. I know as soon as I get confident and think it's working fine it's going to screw me over.