TinyMog

My first CLIE was an SJ33 I bought at CompUSA. I purchased the extended warranty with no plans on using it . However, when I discovered how much use I had gotten out of the SJ33, I quickly upgraded to the NX60 when they were on sale for the same price at $299 before the SJ33 price drop, and did this using my extended warranty . I then purchased another extended warranty in hopes of being able to use it to upgrade from my NX60 in the future . However, I have heard unfortunate rumors recently that CompUSA has changed their policy regarding extended warranties... So I was hoping someone could shed light on as to whether or not it is still possible to upgrade with the CompUSA extended warranty . Thanks for your help .

Oh also, I was wondering what would happen if I accidentally broke my NX60 in a way that it could not be repaired . Would they replace it with another NX60 even though it's discontinued, would they refund me the $299 store credit, or would they have to offer me a different model ? Thanks again .

neogin

they do ..

i heard that you needed to ship to the main store (from internet) in order to exchange it ..

not sure tho .. there was a thread last month about their policy ..

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Motegi

As of just a few weeks ago as long as your Clie is genuinely malfunctioning then they will give you store credit in the amount of your purchase price toward a new PDA in the store.

My hard working Clie PEG-N610c began to show its age after 2 years of constant use. A few problems were arising here and there so I took it to CompUSA with box, manuals, cables, etc and they gave me the full $399.99 toward a new Garmin iQue3600 PDA ($549.99). I am now a very happy camper.

Although when I returned a 2-3 days later I noticed that they mysteriously have a "refurb" Clie 610c on the shelf now. Fixed? doubtful...

neogin

that is scary motegi .. if they do like this ..

check the serial number for me motegi .. if it is the same n610 as your ..

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n2ifp

The CompUSA policy was to change for new sales and it was to be handled differently. Sorry, I don't remember the details.

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TinyMog

But what about if your CLIE is not genuinely malfunctioning ? I just wanted to use my extended warranty to upgrade and I doubt I would ever use my warranty for anything else. Can I just take my CLIE into CompUSA fully-functional with box and everything and just tell them I'd like to use my extended warranty to upgrade from my NX60? I did that with the SJ33... If they don't do that anymore, I think that's a really bad idea . If anyone can please explain this more clearly, please do so .

palmsolo

It was sold to me as an upgrade plan, but I don't think that is correct and is just falsely trying to get you to buy it. I had to use it a couple weeks ago for my dead NX70 and bought the TAP again on my UX50. I just checked the CompUSA service plan site (http://www.compusa.com/tech_services/warranties.asp) and see that it has changed in the last couple weeks. If you now want to use your TAP you click the link on that site that takes you here (https://www.dex.com/apps/OV/CompUSAMain ) where you fill out an online form and wait to see what the resolution is.

Has anyone had to use this process yet? It looks like you can't use it unless something is wrong with the device. I will probably be going back today (day 14 after my purchase) and returning the TAP. I may even return the UX50 and get it cheaper from somewhere online.

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boldbidder

I recently utilized my TAP on my almost petered out T-Mo PPCPE and received credit towards my UX50. At the time I also purchased another TAP and had the new policy was explained to me as the following:

- You fill out an online form and wait for a resolution from CS
- CompUSA then ships you a new unit
- You have to ship them your defective unit (they pay shipping)
- You are now allowed 2 replacements over the life of the plan

I basically interpret this to mean that now there will have to be severe defects with the unit e.g. died completely, cracked screen, etc.... Also they probably won't be as willing to give store credit towards a different device if the unit hasn't been owned for a while (just my speculation). The process doesn't sound that bad, but I prefer being able to speak to the manager at my local store, of whom which I've developed a very good rapport.

palmsolo

Are the replacement units refurbs or new devices?

2 replacements rather than one sound pretty good to me, maybe I will keep the plan.

How is screen damage covered? If you drop it accidentally and it breaks is that covered? Is accidental damage other than a cracked display covered, i.e. you drop it and the device stops working?

I don't mind working with the store managers, but sometimes it can be a real pain and think this new process may actually be better for defective devices. However, they originally sold me the plan stating that I could use it to upgrade when I wanted to. I specifically asked them 3 or 4 times to clarify this and they kept saying that it was true. Were they just trying to get me to buy the plan? Can you file a claim if there is nothing really wrong with the device?

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Unregistered

I haven't poured through all the TAP literature yet, but from what I understand the screen is still covered and the device itself is covered against accidental breakage.

You're right depending on the store you go to, dealing with the manager can be an experience of varying irritation. I frequent my local CompUSA quite often so I tend to get my way.

As far as the TAP as an upgrade is concerned there is nothing in the policy literature that states this. However, I do know of people who have been successful taking in a working unit and arguing adminantly that because they were told they could upgrade by a salesman that the store should honor this. Once again that comes down to the store manager's discretion. One negotiating tidbit that I've found useful is to offer to purchase another policy for whatever transaction you're doing, this tends to make them more flexible about exhanges and/or upgrades, you can always return your TAP after you've successfully acquired your new gadget.....

boldbidder

I'm logged in, why does it say I'm a guest?

gusanitoverde

Fry's is the worst, they lost me as a client. They will offer you their warranty (which is not cheap), and let's say you buy PDA warranty for two years and if your product fails, they will not make an effort to fix it, but rather replace it with a brand new unit, but this waranty is usable only one time.

Only ONE exchange. If your product fails any given day and you get your exchange, Warranty is void!!!

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wolwol

ah, the TAP thingy is a bunch of crap, when i was 1st asked to buy them, they promised me, IF in anyway that i want to exchange my product to a newer one, am simply to bring in the entire unit and box for an exchange but hey, guess what? they won't LET ME EXCHANGE the unit! hmm, should i just do some 'accidental' damage then.....

Unregistered

no one has idea about this crap??