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Old 09-14-2003, 11:19 PM   #1
vgill
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Why the UX-50 is going back to the store

Everything about this is nice. Unfortunately, there is one problem: After I got the clie ux 50 paired and surfing the web over GPRS/BT, I noticed that every so often, the GPRS connection on the phone would drop and the clie would blithely continue on unawares till the ppp timed out.

I thought this was a problem with my settings or hardware, but after using the same phone over GPRS for hours (phone is plugged in as well as my laptop), I can safely say this is an issue with the BT implementation on the clie/palm.

My setup. I have tried and can repeat this by using both the siemens S56 and the Nokia 6310i. The hardware I have used in the PEG-TG50 and the UX-50. Other hardware I have used as control are: Apple Powerbook 15" running macos X 10.2.something, Dell c840 with d-link DBT 120 bluetooth usb dongle, Ipaq 5555 w/ built in bt, ipaq 2215 with built in BT and a Panasonic W2 using dbt 120 dongle.

In all the cases EXCEPT for the clies, I can log on and surf the web for hours without dropping a session. With the clies, sometimes it'll go for as long as 15-20 minutes, then the BT light gives the flicker of death, goes back to solid. and the Phone has dropped GRPS connectivity. wait for timeout, disconnect, and the reconnect.

The service provider is ATT Wireless GSM.

This random dropping of GPRS sessions on the clie is forcing me to send this back. I've already wasted $300 on the PEG TG50, no need to drop another 700 on the UX. The Ipaq 2215 works fine. The setup is identical, and often, I test back to back without touching the phone.

My setup can be seen at http://www.vijaygill.com/awe.txt

with some mods for the S56 obviously, etc.

/v
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Old 09-15-2003, 12:36 AM   #2
SuitCase
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Is this specific to your carrier, perhaps?
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Old 09-15-2003, 12:42 AM   #3
vgill
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It is possible that this is specific to ATT GPRS, but like i said, using a control group consisting of mac, windows XP and pocket PC 2003 devices, the clies (two of them) are the only ones coming up short.

I tend to think this is a sony issue till someone has proof otherwise. Of course, I am testing this and have not yet had a connection drop on my ux50 for the past 30 minutes. it is enough to make a grown man cry like a baby.

/v
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Old 09-15-2003, 01:07 AM   #4
kikouyou
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Have you tried to put "idle time out" to never.
This fixed the issue for me...

You can find this in the detail menu of the Network page.

Eric
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Old 09-15-2003, 01:18 AM   #5
vgill
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Quote:
Originally posted by kikouyou
Have you tried to put "idle time out" to never.
This fixed the issue for me...

You can find this in the detail menu of the Network page.

Eric


Yes, the idle timeout is set to never

/v
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Old 09-15-2003, 02:36 AM   #6
Exception
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May disabling the power save mode?
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Old 09-15-2003, 06:44 AM   #7
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No problems here

Hate to say it, but I've put in about 6 hours of connecting my UX50 to my Nokia 6310i in the week that I've had my UX, and I have NOT experienced this problem.

Granted, I had a little trouble initially configuring everything, but since then, it's been rock-solid.

I, too, am on AT&T. So far, so good.
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Old 09-15-2003, 07:58 AM   #8
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Hey /v,
So sorry to hear about your troubles! Maybe it's the 1 thing you haven't controlled for - your UX50! Meaning, maybe a different unit would not have the drop problem? Maybe a nearby friend or store would let you set your phone up with their UX50 so you could see.

TM
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Old 09-15-2003, 08:16 AM   #9
sralmas
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No problems here

Motorola Timeport 270C over Verizon
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Old 09-15-2003, 08:30 AM   #10
vgill
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Re: No problems here

Quote:
Originally posted by bobbys
Hate to say it, but I've put in about 6 hours of connecting my UX50 to my Nokia 6310i in the week that I've had my UX, and I have NOT experienced this problem.

Granted, I had a little trouble initially configuring everything, but since then, it's been rock-solid.

I, too, am on AT&T. So far, so good.


Would you be so kind as to post the exact setup on nokia, and ux side?

thanks

/v
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Old 09-15-2003, 08:42 AM   #11
vgill
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Quote:
Originally posted by anthonymoody
Hey /v,
So sorry to hear about your troubles! Maybe it's the 1 thing you haven't controlled for - your UX50! Meaning, maybe a different unit would not have the drop problem? Maybe a nearby friend or store would let you set your phone up with their UX50 so you could see.

TM


Anthony, I think it may be my palm setup, because this problem also occurs on the TG-50 as well as the UX-50.

I keep thinking this is something I'm doing wrong, but for the life of me, I can't figure out WHAT.


/v
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Old 09-15-2003, 08:51 AM   #12
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Hmmm, out of curiosity, did you see the instructions I wrote up for the UX50-Siemens S55 pairing and GPRS surfing with TMobile? Might be worth comparing for kicks?

TM
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Old 09-15-2003, 09:00 AM   #13
vgill
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Quote:
Originally posted by anthonymoody
Hmmm, out of curiosity, did you see the instructions I wrote up for the UX50-Siemens S55 pairing and GPRS surfing with TMobile? Might be worth comparing for kicks?

TM


Excellent post, and yes. I have mine up at www.vijaygill.com/awe.txt

The problem isn't getting connected, the connection works, the problem is _random_ disconnections. Almost as if the bluetooth flickers off and the phone notices and drops gprs.

it is very frustrating, let me tell you

/v
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Old 09-15-2003, 09:37 AM   #14
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Re: No problems here

Bobbys, I agree w/vgill maybe you can post your settings so we can try it out. I'm going to try vgills settings on my clie later on today to see how it works.

Mike

Quote:
Originally posted by bobbys
Hate to say it, but I've put in about 6 hours of connecting my UX50 to my Nokia 6310i in the week that I've had my UX, and I have NOT experienced this problem.

Granted, I had a little trouble initially configuring everything, but since then, it's been rock-solid.

I, too, am on AT&T. So far, so good.
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Old 09-15-2003, 04:15 PM   #15
dkosak
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Bluetooth has been stable for me through a few hours of mixed web surfing and e-mail. No random disconnects.

Equipment: UX50, Ericsson T610, T-Mobile T-Zones GPRS service.

- Don
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