1src Forums - Good Sony Service Story

06-06-2003, 02:29 PM	#1
betona Junior Member Join Date: May 2003 Location: Texan in Ohio Posts: 10	Good Sony Service Story My son bumped my month-old NX60 off the kitchen countertop last week and it hit the tile floor. After the screaming died down, I turned it on to see that the display was hosed. Half of it didn't show anything and the other half flickered. I called Sony and the rep advised that the display wasn't covered by warranty (no surprise there) and that the normal charge was $175 for replacement displays. I didn't expect them to repair it under warranty under these circumstances anyway. He said he'd send a box to ship it in. The next day (last Friday), Fedex delivered a package with a nifty box kit designed to hold the Clie and your cradle. I packed it up and dropped it in the mail room at work the following Monday (prepaid Fedex label attached) and tracked it to San Diego the next morning. The documentation talks about 7-10 days so I was surprised when Fedex delivered my repaired Clie 3 days later on Thursday morning (yesterday). Opening the box, the repair ticket was marked "no charge" and the unit is good as new again. Put me down as most impressed with the speed, method and cost of taking care of my PDA. I figured a little good news was worth sharing.

06-06-2003, 02:37 PM	#2
aryaba Junior Member Join Date: May 2003 Location: San Diego, CA Posts: 15	For years I'm so used to only hearing horror stories when it comes to service and support. It is so nice to hear a good one!

06-06-2003, 02:41 PM	#3
AcuraCL Senior Member Join Date: May 2003 Location: Maryland Posts: 215	I love stories with happy endings __________________ USR Pilot 5000 --> Palm IIIXE -->CLIÉ SJ33

06-06-2003, 02:46 PM	#4
PDAJah Registered User Join Date: Mar 2003 Location: UK Posts: 386	Happy Days Wonderful - is it Christmas in the US already? __________________ Jah

06-06-2003, 03:00 PM	#5
macktv Registered User Join Date: Nov 2002 Location: UK Posts: 79	This moment should be treasured. You should spread the word everywhere before this little story turns into legend and folklore. __________________ To Be The Man You Got To Beat The Man.

06-06-2003, 04:17 PM	#6
Alejandrico Registered User Join Date: Apr 2003 Location: Mx Posts: 174	Wait, let me drop my clie the same way and we can see if they repeat the service :\|

06-06-2003, 04:34 PM	#7
Alistar Technowizard Join Date: Jan 2003 Location: Canada Posts: 1,133	Yes, it is good to hear a positive story about Sony.

06-06-2003, 05:16 PM

Joel

1src Co-Founder

Join Date: Dec 2001

Location: Guam

Posts: 4,517 Joel will become famous soon enough

Re: Good Sony Service Story

Quote:

Originally posted by betona

...
After the screaming died down,...
...

I loved that part

Hmmm... I think I'll mention this thread in Quick Notes soon. It's something that the Sony people should know about and hopefully "propagate" in all their service sites.

06-06-2003, 05:19 PM	#9
n2ifp Retired Member Join Date: Nov 2002 Location: Manchester, NJ Posts: 12,444	Yeah, but is it fair to the others who had to pay? __________________ Cheers! Larry Winward T\|T3 + SE T610 + SE HBH-65 = BT Heaven!

06-06-2003, 05:23 PM	#10
jamester No, You Don't. Join Date: Nov 2002 Location: Durham, NC, USA Posts: 178	Fair or not, it's STILL good to hear a POSITIVE story about Sony's service. I also had only heard horror stories up to this point - this story is truly unique! J __________________ No sig for j00!

06-06-2003, 07:14 PM

#11

n2ifp

Retired Member

Join Date: Nov 2002

Location: Manchester, NJ

Posts: 12,444 n2ifp is on a distinguished road

Quote:

Originally posted by jamester
Fair or not, it's STILL good to hear a POSITIVE story about Sony's service. I also had only heard horror stories up to this point - this story is truly unique!

J

Yes, it's unique all right, many of the other horror stories I believe are mostly true from all the private emails that I receive. Still, those who had to pay for a screen repair, should have a legitiment gripe now. The other item is it could have been out of the kindness of one employee and not general policy. Then again the poster who started this thread could be pulling our leg. I am very skeptical of anyone now in whatever stories are being related. For too many years I have been more naive and trusting than most, I suppose. Now I want proof!

__________________
Cheers!
Larry Winward
T|T3 + SE T610 + SE HBH-65 = BT Heaven!

06-06-2003, 10:00 PM

#12

betona

Junior Member

Join Date: May 2003

Location: Texan in Ohio

Posts: 10

Quote:

Now I want proof!

Hmm... I don't know how I can provide proof -- I don't have a scanner. When I called in to start the process, they did ask for my credit card but the receipt that came back in the box is marked "n/c". I suppose there is the chance they've already popped me and the receipt means "no more needed."

The other part of the story is the extremely rapid service using prepaid overnight shipping. They only had it about 24 hours and got it right back to me.

Tom
Yeah, I know I'm new to these boards, but I started posting online messages in 1984 at 1200 baud....

06-06-2003, 10:07 PM

#13

betona

Junior Member

Join Date: May 2003

Location: Texan in Ohio

Posts: 10

Quote:

After the screaming died down,...

I loved that part

You know the part in Animal House when Bluto screams in horror when the cops drop the bottle of booze while raiding the Delta house?

Same kind of thing.

06-06-2003, 10:22 PM	#14
ricleo UX-50/T610 enabled Join Date: Dec 2002 Location: Singapore Posts: 1,773	Well, i believe that what has happened is really possible. The drop could have just loosened some connectors, hence the half dead screen. The sony servicing personnel may have just tightened the connectors, and so didt change the LCD. Since the unit is still under warranty, of course no charge for the minor tuning up =) __________________ Pda History->M505 ->N710C -> T-665 ->NR70V ->NX70V ->NX80V -> Black NX73V-> UX50

06-06-2003, 11:33 PM	#15
EvilErnie Jr. Member Join Date: Apr 2003 Location: Melbourne Posts: 244	Dont forget to buy the lotto tomorow. __________________ I have no time to be impatient.