catzi

I have a new Dell laptop for work. My TX resets whenever I try to connect it to the laptop. I have tried the connection with the Palm software loaded on the laptop and without. I carried out a hard reset on the Palm and still got the same result.

I have no problem synching with an older Toshiba laptop or my home desktop but the Dell laptop seems to have a problem with the TX. Unfortunately, when I connect the TX, the reset happens so quickly I can't see what device appears in device manager. I found a utility on the Palm site for removing the Palm usb drivers but that made no difference. I have tried deleting the USB drivers manually from device manager (Windows XP) and forcing the laptop to re-recognise all the usb devices - still no joy.

I also have Card Export II loaded and if I switch that on I can connect to the laptop, albeit only to look at the card contents. I know there have been problems with Card Export but the hard reset ruled that out.

Anyone got any ideas? This is a real pain as I need to sync with my Outlook calendar at work.

Thanks for any help!

alt236

Did you first connect to the pc without having palm desktop installed?
I have the same problem with my work pc and pda... and a couple other pc's as well.

The way i see it is that if palm desktop is not installed, the pc will associate the mass starage drivers with the palm (due to card export, even if its not active at the time) which will cause it to crash...

Unfortunatelly, I haven't found a solution yet... I tried deleting the driver associations from the registry but I get "access denied" errors (I'm local admin on the system).

Any ideas?

catzi

Yes I did connect before the Palm Desktop was installed.

Surely there must be some way around this. I will have a dig on Google for ways to reset XP's USB associations.

Anyone?

catzi

Doh!

Restored XP to a system point prior to connection of the TX. Installed Palm Desktop and everything is now hunky dory.

Iain

Nekkutta

for reference:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB\Vid_0830&Pid_0061

Right click, select permissions, allow full control, hit ok, and delete this key.

Nekkutta

alt236

Excellent! Thats what I was looking for.
Thanks!

catzi

Thats a very useful bit of info. I would have expected that it would be prominently displayed on the Palm site as it must be a fairly common occurence.

Thanks anyway I'll file it away for future reference.

alt236

It looks like a card export problem so it's Softick's fault...

Ou_Boet

I've had this problem for months on my home PC, except that I can't even get Card Reader to connect (Search my previous post on the forums). I'll try the above mentiones solution and see what happens.

I also had this problem with my Laptop. My TX was syncing with it perfectly for 6 months, then suddenly one day it stopped. (Aside - I don't think that it's anything on the TX. I think it's a lousy Palm USB driver that is causing the problem.) It didn't crash my TX by it was not recognised. In that case uninstalling Palm Desktop, deleting the USB drivers and reinstalling Palm Desktop worked. No such luck at home.

Regards

OB