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06-21-2006, 04:04 AM
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#1 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
 | Can anyone help?
I got this email from Sony about my unit being repaired...
Dear customer,
Thank you for your patronage of our SONY CLIE products.
Here are some information on warranty.
1.Customer registration will expand the warranty from three
months to a year from the date of purchase. Consequently, if the
date of purchase is more than a year in the past, the
warranty is expired.
*Overseas address is invalid for customer registration.
2.Warranty is valid only for use in Japan. Repair from overseas
requires repair fee and shipping/tax.
3.The repair station is in Japan only. You will need to attend
a substitute in Japan, who can contact us for pickup arrangement
in advance.
We hope you kindly understand the above.
Sincerely,
Net Communication Customer Link (NCCL) Japan
I got it less than a year ago, so then it must still be in warranty. But I don't know anyone in Japan. Anyone here in Japan that can help me?
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
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07-15-2006, 09:54 AM
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#2 | | Registered User
Join Date: Feb 2003 Location: France :)
Posts: 1,106
| Did you try with pdakobo? pda-shop@pdakobo.com
It's a japanese shop I use frome time to time, I even returned some items (repairs and upgrade) and no problem 
If you didn't buy with them, try to tell them, perhaps they'll accept to handle it anyway?
__________________
I'm a knight seeking for love :)
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07-15-2006, 10:28 AM
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#3 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
| Sorry guys! Haven't kept you updated!
I sent the unit to PDAKBOO and they sent it to Sony. They are going to try to handle it as a warranted unit (since they are in Japan). 
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
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07-16-2006, 03:53 AM
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#4 | | Registered User
Join Date: Feb 2003 Location: France :)
Posts: 1,106
| Quote: | Originally Posted by dragonsgames Sorry guys! Haven't kept you updated!
I sent the unit to PDAKBOO and they sent it to Sony. They are going to try to handle it as a warranted unit (since they are in Japan). |
Ok, good news
__________________
I'm a knight seeking for love :)
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07-18-2006, 11:17 AM
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#5 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
| Update:
My VZ90 was handled as a warranted unit! Quote: | Originally Posted by PDAKOBO 1st of all, we have good news, we succeeded to handle your machine as a
guaranteed machine.. And we shipped your machine to SONY to get
estimation.
And we received the estimation from Sony today.
About the Internal Media problem and Power issues,
This problem is repaired by the sony's guarantee.(charge-free)
Sony exchanges the main board at free.
About the scratches on your machine,
The repair cost is necessary for this problem.
The slide block was change of shape, this makes the Unit scratches.
Sony answered, "it caused by some pressure on the body, so it is user's
responsibility" and "it is out of guarantee".
(Actually, SONY said main board problem must be happening by pressure of
body.. So they can't repair at free for main board also.. But we hardly
negotiated it to repair free..)
If you repair only the main board, the estimate is the following.
=== Estimation === (Repair the main board only)
- Tax & importing charge at arrival of goods 3,000 yen
- Shipping cost to send it back to you(EMS) 4,700 yen
- Replace cost for main board 0 yen
----------------------------------------------------------
Total 7,700 yen
Commission Credit Cards :5% 385 yen
Grand Total 8,085 yen
If you repair everything, the estimation is the following.
=== Estimation === (Repair the main board and the Unit scratches)
- Tax & importing charge at arrival of goods 3,000 yen
- Shipping cost to send it back to you(EMS) 4,700 yen
- Repair cost at SONY
- Replace cost for main board 0 yen
- Upper cabinet 6,195 yen
- Slide block 5,040 yen
- Other Parts 4,305 yen
- Operation charge 7,000 yen
----------------------------------------------------------
Total 30,240 yen
Commission Credit Cards :5% 1,512 yen
Grand Total 31,752 yen
Do you repair only the main board? Or, is everything repaired?
If you want to repair, please access to the following pages and fill
in a required item. https://www.u-systems.co.jp/pda/ovc....cgi?0607181916
*This page is secured by SSL.
I am very sorry to have troubled you so much, please send the copy of
your Credit Card (both sides) and your photo ID card to us by Fax. You
may send a scanning picture by mail.Our FAX number is +81-86-427-7550.
Please understand because this is a rule.
We are waiting for your reply. |
I am not going to get the slider part fixed, the scratches aren't that big of deal 
But about sending my credit card and ID via fax... I don't like that at all. Too risky. What should I do?
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
| |
| | |
07-18-2006, 12:08 PM
|
#6 | | Registered User
Join Date: Feb 2003 Location: France :)
Posts: 1,106
| Quote: | Originally Posted by dragonsgames Update:
My VZ90 was handled as a warranted unit!
I am not going to get the slider part fixed, the scratches aren't that big of deal
But about sending my credit card and ID via fax... I don't like that at all. Too risky. What should I do? |
I did it several times with them, and I had no problem with them, it's just a check on their side, they destroy the fax each time
__________________
I'm a knight seeking for love :)
Last edited by lmame : 07-18-2006 at 12:22 PM.
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07-19-2006, 08:44 PM
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#7 | | Registered User
Join Date: Jul 2005 Location: Melbourne, Australia
Posts: 47
| Dragongames, I can also vouch for PDAKOBO - had to do the same thing when I purchased my unit from them direct. They seem an honest bunch. Some blind faith required (well, not completely blind - foggy maybe). Good luck.
CS
Melbourne, Australia | |
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07-19-2006, 08:59 PM
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#8 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
| I tried Faxing them, but it didn't work. I am not too good a using the fax machine, and have never sent a fax to Japan. Their number is "81-86-427-7550", I can't figure out how to send to that number. 
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
| |
| | |
07-20-2006, 04:02 AM
|
#9 | | Registered User
Join Date: Feb 2003 Location: France :)
Posts: 1,106
| Quote: | Originally Posted by dragonsgames I tried Faxing them, but it didn't work. I am not too good a using the fax machine, and have never sent a fax to Japan. Their number is "81-86-427-7550", I can't figure out how to send to that number. |
The exact number is:
+81-86-427-7550
(81 is the country code for Japan).
In France, to make an international call, we have to "replace" + by "00", so :
0081864277550
You should replace "+" by the "international" code, in France it's "00", in USA I don't know, "011": http://www.countrycodes.com/country...rchCountry.y=20
It should do something like:
01181864277550
__________________
I'm a knight seeking for love :)
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07-20-2006, 10:12 AM
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#10 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
| I just decided to email it to them
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
| |
| | |
07-28-2006, 09:40 AM
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#11 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
| Sony fixed it and it is on it's way back!
Actually, I am thinking of selling it once I get it back, I need the money...
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
| |
| | |
07-28-2006, 10:33 AM
|
#12 | | Registered User
Join Date: Feb 2003 Location: France :)
Posts: 1,106
| Quote: | Originally Posted by dragonsgames Sony fixed it and it is on it's way back!
Actually, I am thinking of selling it once I get it back, I need the money... |
Well, good news anyway
__________________
I'm a knight seeking for love :)
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07-29-2006, 02:46 AM
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#13 | | Registered User
Join Date: Jul 2005 Location: Melbourne, Australia
Posts: 47
| Dragonsgames, it's sad that you're selling it. No doubt you'll not remember it with fondness. I have a VZ-90, 2 x UX-50s, 1 x UX-40 and an old (basic) Sony CLIE and the VZ-90 is by far the most impressive unit I've owned. I use it as a multi-media unit and save the UX-50 for work stuff. I love it. I'm sorry you've had a disappointing experience with this unit - you were so excited at the start.... | |
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07-31-2006, 12:11 PM
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#14 | | I'm stuck on the source
Join Date: Mar 2004 Location: Houston
Posts: 7,103
| I got it back.
And now I don't want to sell
__________________
Sony Clie N760c -> Sony Clie TG-50 -> Treo 600 -> Sony Clie NX80, Fossil wrist PDA-> Sony Clie UX50 -> Sony CLIE VZ90 -> TG50, iPod 5.5 Gen -> Sony CLIE UX50, Sony PEGA-EB40 -> Sony CLIE PEG-TH55/E1, Samsung A900 (Blade) -> HTC Touch -> Palm Pre -> HTC Hero, Apple MacBook -> HTC Evo ->Nexus S 4G, Apple MacBook Pro
I like iSpin, it's my favorite launcher!!
I am the 2nd top 1src poster!!
Last edited by dragonsgames : 08-01-2006 at 11:22 PM.
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08-02-2006, 11:59 AM
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#15 | | Registered User
Join Date: Feb 2003 Location: France :)
Posts: 1,106
| Quote: | Originally Posted by dragonsgames I got it back.
And now I don't want to sell |
Eh Eh good news
__________________
I'm a knight seeking for love :)
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