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12-21-2005, 01:29 AM
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#1 | | Registered User
Join Date: Aug 2002 Location: Greece
Posts: 40
 |  Unacceptable Clie Sony Support
Dear all,
I suggest we should keep this thread as a wallboard of all our adventures with the UNACCEPTABLE CLIE SONY SUPPORT, or maybe a blog would be better 
STORY #1
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I have a NX80V where the camera does not work as it should (out of a sudden). So, after trying to find some help from sony, they asked me to call USA support (I am located in Greece). They don't even provide me the specific email needed!!!!! Only to call them a 0800 number in US that is not valid for Greece. I requested them to call me, and their answer was ...that they cannot do anything more... and various other nonsense!!!! | 
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12-21-2005, 05:37 AM
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#2 | | Registered User
Join Date: Jul 2003
Posts: 3,189
| There are mountains of threads about how bad Sony's support is.
In fact, there's a running joke that it was so bad that since they stopped supporting Clies, the level support has actually improved 
Their repair guys are the people to try and get in touch with, they rock - I had a TH55 camera problem fixed by them under warranty and I was pretty pleased with that.
If you HAVE to talk to Sony Tech support (As opposed to, say, gouging your eyes out), then just get them to give you the number for the repairs department.
Don't even bother getting them to try and transfer you because chances are they'll just screw that up too. | |
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12-21-2005, 05:42 AM
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#3 | | Registered User
Join Date: Oct 2004 Location: Florida, USA
Posts: 396
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12-22-2005, 06:44 AM
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#4 | | Errare Humanum Est
Join Date: Nov 2003 Location: Mauritius
Posts: 866
| You're probably better off buying a second-hand unit on eBay. Probably cheaper and quicker!
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TH55/H UX50/E TJ35 NX80V/H WL110 MS1GB CF2GB
GroupSense Xplore M70 Palm Phone
AppShelf, Hi-Launcher, JackFlash, Docs to Go, TakoSche, SmartList to Go, UltraSoft Money, SplashID, SplashShopper, iSilo, SplashPhoto, Natara Bonsai, NeoCal | |
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12-23-2005, 07:53 AM
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#5 | | Registered User
Join Date: Aug 2002 Location: Greece
Posts: 40
| Well, let's gather all our stories and make them a zip file and send them to sony.
I would suggest them since they stopped the clie product line why not to shut down their company. Because I suspect they will create the same frustation to people with other products... I would suggest to develop the: www.donotbuysony.com hahaha! | |
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12-23-2005, 08:00 AM
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#6 | | Genie's Decision Maker
Join Date: Apr 2005 Location: Diplomatic Immunity
Posts: 1,072
| Thats why I do want to adventure for a sony-clie-whatever PDA Crappy bull thing / Point made.
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Samsung Qbowl
LG Arena KM900
Last edited by pgenie : 12-23-2005 at 08:11 AM.
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