ashman5191

I registered my TJ-37 two weeks ago and have yet to hear anyting about how to get my free copy of Documents To Go. What gives? Anybody have a similar problem?

Hanna

Hmm...I registered yesterday afternoon and got the email with the link to download Documents to Go this morning.

Master-Q

I only took them 2 to 3 day to send in my code. You may have a junk mail filter with your email can might have block the email or you accidently deleted the email by mistake.

If I were you try to register again.

Master-Q

ClieDon

Yea, been about week, gave work email address, haven't gotten it. May have been filtered out. Is it best to re-register or try to find an email address at sony to tell them that it did not arrive??????

Thanks

ClieDon

Bye the way
Has anyone been successful in getting Docs to go the second time around after having the email snafu

Please say yes

Yodasnews

I got mine a day later but I found it in my "junk mail" folder. I would assume if you use some type of spam guard or you are on a corporate network, that it was zapped already or is sitting in a junk mail folder. I would e-mail Sony before trying to register twice, that may just put up a flag that some is trying to "double register" the same device and cause you more headaches should you ever have the need to use your warranty.

Griffin

I had the same problem. I don't know if my junkmail filter deleted it or that I just never got it. However, I called Sony support and got them to resend it. Michael was very helpful and actually sent it to all three email addresses I gave him. I don't have a toll-free number for him, nor a last name. Sorry.

Here's what I do have....

Michael at Sony Support
(239) 768-7621

ClieDon

Thanks I will call. I would have been bummed to lose out on Docs to go. It was one of the reasons I sent for this.

LawBeefaroni

I didn't get mine after 4 business days so I re-registered with the same info (including SN) and got the documents to go info about an hour later.

May have been a coincidence, may not.