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Jeff, you might feel that CompUSA's policy protects the store but I think otherwise. I'm more interested in protecting my interests. I too bought a Zodiac and returned it to CompUSA. I, however did not pay the restocking fee. I simply told the sales gal that the unit hard reset on it's own several times.

If I had the chance to actually play with the unit to see how it performed I would not have bought it. As it was, the unit ran that stupid demo program and I could not properly evaluate it. The sales people had no clue about it, in fact when I returned mine, every sales person in the store was checking it out. They had never seen one in its "natural" state.

Did I lie? Yes. Am I proud of it? No.

CompUSA needs to learn that educated sales people help them sell more. I spend tens of thousands of dollars on computers and related techology every year. It does not pay to make my buying decisions difficult. CompUSA would get a much, much larger chunk of my spending if they would only learn how to properly display and sell items.

07-07-2004, 07:35 PM	#15
Aeroguy Registered User Join Date: Jul 2004 Posts: 2	Jeff, you might feel that CompUSA's policy protects the store but I think otherwise. I'm more interested in protecting my interests. I too bought a Zodiac and returned it to CompUSA. I, however did not pay the restocking fee. I simply told the sales gal that the unit hard reset on it's own several times. If I had the chance to actually play with the unit to see how it performed I would not have bought it. As it was, the unit ran that stupid demo program and I could not properly evaluate it. The sales people had no clue about it, in fact when I returned mine, every sales person in the store was checking it out. They had never seen one in its "natural" state. Did I lie? Yes. Am I proud of it? No. CompUSA needs to learn that educated sales people help them sell more. I spend tens of thousands of dollars on computers and related techology every year. It does not pay to make my buying decisions difficult. CompUSA would get a much, much larger chunk of my spending if they would only learn how to properly display and sell items.