Tungsten E2 Won't Turn On

[chammesf]

I purchased a tungsten e2 in the end of May and rarely even use it once per day. Yesterday, I tried to turn it on and it won't start. I've tried all the resets suggested on the Palm website but none work. It's been charging overnight and still no response. Any suggestions besides paying Palm $125 to fix the problem?

[Antoine]

Sounds like a dead battery. Contact Palm for a replacement, or PDAParts.com and reinstall the battery via them/yourself.

[Dick Tracy]

Have you tried an in-cradle reset? Plug into charge cable and press reset. Check back in a few hours.

[chammesf]

Thanks, but yes I have tried all of the possible resets that Palm has listed on its website. It has been charging for over 12 hours with no results.

[Heather Cullen]

Hi – Heather from Palm, Inc. writing. Just wondering have you tried all of these steps regarding “battery won’t recharge”?

Troubleshooting steps for built-in rechargeable batteries:

1. Charging tips
Is the power adapter plugged in correctly? Make sure that it's hooked up to an active power outlet, and that all connections are secure.

2. Is your device securely connected? Very lightly wiggle the connection between your device and the charging cable/cradle. If it doesn't feel secure, try removing the device and connecting it again.

3. Does your device think it's charging? Verify that your device is charging: look at the battery meter at the top of the Applications Launcher screen. It displays a "lightning bolt" symbol over the battery when it's charging.

4. Have you tried a soft reset? If your device won't turn on, or if it's experiencing other problems, a soft reset may be in order.

5. Have you tried an in-cradle reset? You may need to do this to reset the charging circuitry. Learn about the in-cradle reset.

6. Are you ready for a hard reset? A hard reset will erase all the data on your handheld, but it might be necessary to alleviate problems caused by third-party applications or other causes.

Heather