feefd
04-03-2003, 03:46 AM
hi all just wanted to share an xperence i had with sony support
the remote for my nx got messed up, (sound only from one side)most likly from bouncing around in my bag. i thought i was pretty much screwed and was going to post to see if anyone would sell me one, on the off chance i called sony monday late, and they ask me to fax my invoice as proof of purchase, i did this at work the next day and i recived my remote wed! the shipped overnight from kentucky to me in nyc
i'm in no way saying sony itself is great, with all the shady practices ie: cf slot support but, i've always had good dealing with the support people, and i've made a good number of calls to them with 3 clie's and 2 vaio's
one of thier people even changed the status on my refurbished vaio so i would have a full year of support as aposed to 90 days and they answered my questions about the motherboard on my other vaio when i wanted to upgrade the processor even though it was out of the tech support peroid, something i couldn't get compaq to do even when my desktop was still covered
the remote for my nx got messed up, (sound only from one side)most likly from bouncing around in my bag. i thought i was pretty much screwed and was going to post to see if anyone would sell me one, on the off chance i called sony monday late, and they ask me to fax my invoice as proof of purchase, i did this at work the next day and i recived my remote wed! the shipped overnight from kentucky to me in nyc
i'm in no way saying sony itself is great, with all the shady practices ie: cf slot support but, i've always had good dealing with the support people, and i've made a good number of calls to them with 3 clie's and 2 vaio's
one of thier people even changed the status on my refurbished vaio so i would have a full year of support as aposed to 90 days and they answered my questions about the motherboard on my other vaio when i wanted to upgrade the processor even though it was out of the tech support peroid, something i couldn't get compaq to do even when my desktop was still covered