View Full Version : Leaving the SJ30?
01-20-2003, 01:30 AM
If I can return my SJ30, I'm going to get the T665c. It look's so cool with metal instead of plastic. The main reason I'm going to upgrade though is the Mp3 player. I can't stand being away from my music, and having an Mp3 player will be perfect.
I will always love the SJ30 and I might not even be able to get the T665c, but who knows, I might!
Here's hoping that the benevolent Future Shop will allow me to return my SJ30.
01-20-2003, 11:50 AM
Man, I hate that place. Their workers are as compassionate as a brick wall on a cold day especially when it comes to using the extended warranty...
I had many arguments with them regarding their warranty/return policy on an item I bought and even had this matter brought to their central office once. Of course, they rectified my "problem" immediately after my complaint was sent.
Bring extra cash (probably $100+ Cdn). They'll charge that extra + taxes if you plan to upgrade.
01-20-2003, 10:07 PM
I got my T665!!
The terrific people at Future Shop exchanged my SJ30, despite missing the UPC code and being 2 weeks over the echange period. Infact, they didn't even open the box until I remembered that I should hard reset it first.
I do love the SJ30, but if you have the money, definitley get the T665!
Thank you Future Shop!
01-20-2003, 10:48 PM
With that DAMN little up/down arrow? No thanks.
01-20-2003, 11:37 PM
What Pda do you own rob_squared? I personally don't mind the up/down button. Besides, I rarely use it.
01-21-2003, 12:15 AM
The up/down buttons? I never used them either. Actually, come to think of it, I rarely used the hard key buttons. Relied heavily on the stylus and touch screen.
This was even when I had my N760C. I rarely used the hard buttons.
01-21-2003, 06:09 PM
This is a kind of unrelated/related question. Can anyone tell me about Future Shop's extended warranty? I bought a digital camera there 9 months ago and did pay for the extended warranty. There is a problem with the camera that I just noticed -- lack of centering of prints when in close up mode. Is this a reason to take the camera back? Given that this model of digital camera is no longer available and given that a camera with similar specs is now $200 cheaper than it was last year, how will future shop handle this? I know from my reading of cliesource that many have used the bestbuy/futureshop extended warranty to exchange clies.
01-21-2003, 07:04 PM
I also bought the extended warranty on my T665 yesterday. The way the clerk described it too me was this:
If your unit has changed in any way since the day you bought it, they will try to repair or give you a new unit or give you an equivelant unit if the older unit is not availiable.
I would return for the problem you described.
01-21-2003, 07:57 PM
Thanks for the info Jake K.
01-21-2003, 11:17 PM
I have a friend that is actually a department manager in FutureShop.
The extended warranty will work as follows:
1) when you bring it in with a defect within the first 30 days of purchase, they will replace the exact same unit (or one equivalent to its features-if it is a discontinued/out of stock unit) without any action.
2) when you are past the first 30 days, they will have a tech "examine" the defect you describe on the unit before replacing the unit. If the tech gives approval, they will replace the unit. However, if it requires simple maintenance or cleaning, they will not replace the unit.
3) if unit is opted to be replaced, they will replace the exact same unit. If the unit is no longer available, they will only replace a similar unit with the same features (under their discretion). However, if you opt for a more recent model they will charge you a difference above from the lowest priced equivalent.
eg. You want to get a newer model unit under this plan since your old unit is discontinued or no longer available.
Unit originally costs $599. The equivalent unit costs $199. The new unit you want to upgrade to costs $599.
They will NOT do a straight exchange. However, they will take the $199 of the equivalent unit and subtract that off the upgrade unit. Thus, you are actually paying a difference of $400. That's what they mean when they tell you about paying a difference from a old to a new model.
This is the policy that all FutureShops must adhere too. If you find one that doesn't or bends the rules, consider yourself very lucky (as my friend has quoted). And for the employee that authorized it; he/she will be in deep trouble.
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