Jayell
03-28-2003, 05:31 PM
A word of warning to those who buy through ebay! I have bought and sold over 60 items in 1.5 years with no problems until now.
Yesterday i dropped my 2 week old NX70 (Grey limited edition jobbie :D ) onto a stone step. it cracked the glass and has been leeching more and more LCD fluid since. The screen needs replacing.
I bought the unit off a big dealer on ebay (UK) and he could not confirm the country of origin (a warning that hindsight now kills me). Having consulted many sources in choosing my replacement PDA for my Palm Vx i choose this cracker. I bought it and loved it for 2 weeks before gravity shattered Clie life.
Today i asked the UK sony Clie support line not for a warranty repair, but for a replacement screen. The chap asked for my serial number, after quoting it he replied "We cannot offer any service or spares support as this is an Asian Clie".
Sony's policy is not to support a model from another part of the globe, and i was to contact Sony Asia for help. I pleaded only to buy the relevant screen or screen + hinge without a warranty claim as this damage was my fault. They wouldn't budge. I pleaded that this policy must be questionable under law (UK), and demanded to be given an alternative Sony service contact person.
I now have an escalation number i'll pursue on Monday once the Blood pressure reduces. But this sorry saga has taught me:
1. Be certain you know the country of origin of the Clie when buying from ebayers and that it matches your own Geo. Somehow the serial number determines this (prefix ?)
2. Someone get a spares business going on these things - there is a market. Unless the screen costs 50% or more of the cost of the unit in which case it might be wothwhile acting as a buzzard over damaged but good screen NX70's on ebay going cheap.
3. Remember Newton, he was dam right.
Appreciate thoughts, pointers and contact of spares merchants from the wonderful Cliesource community. As i tread the path of repair for my trusty Clie i'll drop updates to the thread.
Is the screen between a) NX70 and 60 identical ? and b) NX70 and NR series identical ?
Gutted
J
Yesterday i dropped my 2 week old NX70 (Grey limited edition jobbie :D ) onto a stone step. it cracked the glass and has been leeching more and more LCD fluid since. The screen needs replacing.
I bought the unit off a big dealer on ebay (UK) and he could not confirm the country of origin (a warning that hindsight now kills me). Having consulted many sources in choosing my replacement PDA for my Palm Vx i choose this cracker. I bought it and loved it for 2 weeks before gravity shattered Clie life.
Today i asked the UK sony Clie support line not for a warranty repair, but for a replacement screen. The chap asked for my serial number, after quoting it he replied "We cannot offer any service or spares support as this is an Asian Clie".
Sony's policy is not to support a model from another part of the globe, and i was to contact Sony Asia for help. I pleaded only to buy the relevant screen or screen + hinge without a warranty claim as this damage was my fault. They wouldn't budge. I pleaded that this policy must be questionable under law (UK), and demanded to be given an alternative Sony service contact person.
I now have an escalation number i'll pursue on Monday once the Blood pressure reduces. But this sorry saga has taught me:
1. Be certain you know the country of origin of the Clie when buying from ebayers and that it matches your own Geo. Somehow the serial number determines this (prefix ?)
2. Someone get a spares business going on these things - there is a market. Unless the screen costs 50% or more of the cost of the unit in which case it might be wothwhile acting as a buzzard over damaged but good screen NX70's on ebay going cheap.
3. Remember Newton, he was dam right.
Appreciate thoughts, pointers and contact of spares merchants from the wonderful Cliesource community. As i tread the path of repair for my trusty Clie i'll drop updates to the thread.
Is the screen between a) NX70 and 60 identical ? and b) NX70 and NR series identical ?
Gutted
J