Sony support - repairs under warranty

[Jeffry]

Hello,

I have 3 dead pixels on my 3 week-old NR and thinking of asking them to repair it by warranty.

I'm just wondering how Sony treated your handheld during the service.... (particularly in Canada, but anywhere in the world is fine). Did your unit came out battered up and bruised when you got it back? How does the warranty procedure work?

Thanks.

[vansouza]

I know the box says not to take it back to the store but did you get a replacement plan? Is returning it an option?

[macktv]

This is just the kind of stuff I'm talking about. If this was in the UK you could take it back to the store and they would either get Sony to fix it or in most cases just give you a new one. You don't need some silly replacement plan if they sold you defective stuff.

[Blazefire]

Sony Canada is actually pretty good with repair times, usually takes 4-5 business days not including shipping. I hear they can even take 1-2 days to fix stuff, but I guess it depends on the severity of the repair.

[Shogmaster]

There's no way in H3LL they are gonna "fix" dead pixel problems for you. They are gonna call it "within normal variance" or some such crapola.

Unless you return them with the return policy period at retailers, the only way to get dead pixels serviced now days in any LCD devices is if you have a store plan that specifically covers it (or a generous store manager). The OEMs have collectively turned their backs on the problem.

[sollars9082]

does best buy's, or circuit city's replacement plan cover dead pixels? anybody that can help jump in!

[javendan]

hi,

i know that compUSA offers an upgraded warranty plan that covers the screen. so, you would have been covered with compUSA.

compUSA will sell you their TAP - technical assurance program - even if you purchased the unit from another store within 14 days and original store receipt.

unfortunately, your unit is 3 weeks old.

i bought my sj30 at circuit city because they had a lower price and store rebate. i took the unit to compUSA and bought their TAP.

circuit city's extended warranty extended the manufacturers warranty. i didn't want that... i want to be able to return my sj30 for at least a sj33!!!

i have a friend who used sony's warranty service and it took approx. 2 weeks... we're in california. unit arrived and was in good condition. fixed, too!!!

[SWC]

Originally posted by Jeffry
I'm just wondering how Sony treated your handheld during the service.... (particularly in Canada, but anywhere in the world is fine). Did your unit came out battered up and bruised when you got it back? How does the warranty procedure work?

Thanks.

In answer to your question, I recently had to send my T615 in for warranty work and was satisfied with the process. Note that this was in the US however, not Canada.

I contacted tech support because my unit was unable to hotsynch. After talking to the tech support, they arranged to have a special box and priority overnight label sent out to me. Once I got the package, the whole thing took about a week from the time I sent it out to the time I got it back. As far as I can tell, I got it back in the same cosmetic shape as I sent it out.

Hope this helps and good luck.

[aym]

I took my Clie into CompUSA almost 2 months after buying it elsewhere and they still sold me a TAP plan. I think the main thing is that it has to be a current item in their computer.

Get the CompUSA TAP plan! It's the only one that covers the usual human stupidity like dropping it and breaking the screen.

My 2 cents. They don't pay me anything....
Aym

[javendan]

hello,


just a followup to my earlier post.

i TAP'd my sj30 for a tg50.

i wasn't able to IR so i used the TAP and upgraded to the tg50. i could/would've gotten the sj33 but wanted os 5 and the bluetooth.

i paid the difference and purchased the TAP with screen protection - $100 for two years.

the sales manager told me i was totally covered because before i didn't have the screen coverage.

i asked about dead pixels and he said to smash the screen - i guess a dead pixel isn't covered by the screen TAP but a hammer through the screen is - lol.

on a side note... i talked to a guy who purchased best buy's 2 year extended warranty for pdas and has replaced 3 pdas under on extended warranty!!!

[T1000X]

Gee, all of this makes me think what I can do about the single dead pixel on my NX70V. I've exchanged a few NR70Vs to get one free of dead pixels, but it took some convincing each time. I think in this case I will just call Sony about the dead pixel on my NX70V first before trying BB out.