Terms & Conditions...

[macktv]

This has been bugging me now for the longest. You see I'm from the UK and have worked for internet companies, regular high street retailers etc and so know the rights the consumer has on porducts but over there it seems to be a lot different. I've heard stuff like you have to register a product within 30 days or you have no warranty, I've heard of people taking broken CLIE's back to stores and being refused a new etc. So, as I'm planning on heading over later this year and am looking to buy a Cyber Shot I'd really like to know where I stand in a few key areas. I'm gonna state how things are here and I want you guys to fill me in on how it is where you are:

1) Buying a product: You are fully covered for one year for the majority of products, all electrical but obviously not crap like pens etc. You do not have to send off for anything to be covered.

2) Broken product: If the product suddenly develops a fault within the year you can take it back to the store and they have to deal with it. Some try to pretend that they don't but the law states you bought it from them so them deal with it. This can involve returning it to the manufacturer for repair or them simply replacing your product. You do have the right to get a refund no matter what the shop owner says. You do not have to accept credit notes!

3) You don't like it: Some shops offer a no quible returns policy where if you're not happy with the purchase you can take it back for a full refund. This is usually within 14 days.

those are the main ones that I can think of so comparisons and explanations please.

[Mastervtec]

1) A lot of products here are covered for 90 days, with Sony they offer the warranty to be extended to one year with registration. Products that I find are usually 90 days are: computers, pda's, digital camers, camcorders ect...---Many products are also covered by 1 year, i.e.>> most printers, tv's, radios, ect...

All of the above are just from what I have observed.

2) You only return the product to the store with in the stores policy for return (usually 30 days, or 15 days on computers and PDA's) after that you go through the manufacturer and deal with them. If you take it back to the store with in the alotted time (15-30 days depending on which product) all they have to do is replace the item with the same one, if they can't do that, you can request a full refund.

3) This is usually the case here, the product must be returned in like new condition, with box and ALL supplied accessories as is probably the case everywhere.

hope this helps..

[macktv]

pc's only have a 90 warranty unless you register? Thats pretty tough. My main concern here is that if I purchase a Cyber Shot camera and maybe another PDA while i'm in the US it seems like I won't be that covered. And I would imagine that if you have to register to get covered then that won't count for overseas buyers. I say that cause any Sony product you buy over here is automatically covered for one year. They try to get you to register but just promise info on "future product releases" etc.

[sdsdsd]

I wonder if you'll run into any issues buying U.S. product but registering it and using it in Britain.

[macktv]

I haven't even bothered as I would never send it back to the US to be fixed and they don't sell SJ20s in the UK. If I ever had any problems with it I'd just go through my credit card company anyway.