1 reason not to buy a T|E2

[pdacrazy1]

To someone who knows:

If the Tungsten series PDA's are targeted to professionals and are to be the "better" models then why is there only a 90 day warranty?

Every other Tungsten, except the "E's" have a 1 year warranty.

Jim :confused:

[Antoine]

Actually, all palmOne PDAs have a 90 day warrany and a 1 year one is offered as a paid extra.

[applejosh]

According to this site,

http://www.palmone.com/us/support/contact/support_matrix_us.html#tungsten

pdacrazy1 is correct. The telephone support ends after 90 days for all handhelds, but the warranty is one year (except the E's and low end Zires). At least in the US...

[ricktt3]

OK, so don't buy it.

[ackmondual]

To someone who knows:

If the Tungsten series PDA's are targeted to professionals and are to be the "better" models then why is there only a 90 day warranty?

Every other Tungsten, except the "E's" have a 1 year warranty.

Jim :confused:

They are targetted for professionals, but T|E and T|E2 are low end devices. P1 couldn't afford to give a full year limited warr on such a low end device. While there are debates on whether or not the T|E2 should really be $200 instead of $250 (it probably will be after a few months when a price drop happens). When the T|E first came out, you were getting a hi-res, color screen, 32MB of RAM, and Docs to Go Pro for less than $200 ($199 is such a great marketing gimmick ;) ). The idea is that they couldn't squeeze in any more features for that price.


Actually, all palmOne PDAs have a 90 day warrany and a 1 year one is offered as a paid extra.

Not quite..... you're confusing complimentary phone tech support with standard warranty. For the former, it's 90 days with all devices. For the latter, yeah, waht applejosh said. 90 days for the TE, TE2, zire, zire21, and IIRC the z31 as well. ALso for refurbs.

[cjnewman]

When my tungsten E developed a fault in January , I called Palm to try and get a warranty repair. I thought it had a 1 year warranty (thats what the store that sold it to me told me..they also tried to sell me an extended warranty to give it cover after the first year). when I called palm, I was told that ALL palm units in UK (I think he said europe, but definitely its the case for the UK) had a 2 year warranty, and had done since 2003 I think..

the 90 day warranty is for free phone support. But for hardware problems covered by the warranty(in my case it was a faulty screen) then its 2 years in the UK..worth checking with your local palm support.

[Coastermania]

NEVER post a thread saying "reason to not get a e2" because as of now i can not find one and if you love your pda that much (like me) you will buy an extended warranty and none of this would matter.

[cjnewman]

Always of 2 minds whether extended warranty is worth it for anything... in my experience, nothing goes wrong if I've got it, but fails within daysthe warranty expires if I havent lol
BUT, on a serious point, before taking out extended warranty with a shop MAKE SURE you check what the manufacturers warranty is first.. The store I bought my E from told me I had a one year manufacturers warranty for the alm and tried to sell me extended. And then after 11 months sent me a reminder and tried again to sell me it. BUT, the manufacturers warranty was actually 2 years......the store didnt tell me that... and this is a leading high street (well, out of town mall) store known to everyone... so be careful you dont pay for what you dont need.

[Bibles on my T3]

Would that UK retailer have the initials PCW by any chance ? (or be one of it's sister retailers..?)

[cjnewman]

don't want to identify the retailer... however, its more than one word in its name, and they own one of the others beginning with C.... LOL!!!! how DID you guess....

[constantine_j_k]

When my tungsten E developed a fault in January , I called Palm to try and get a warranty repair. I thought it had a 1 year warranty (thats what the store that sold it to me told me..they also tried to sell me an extended warranty to give it cover after the first year). when I called palm, I was told that ALL palm units in UK (I think he said europe, but definitely its the case for the UK) had a 2 year warranty, and had done since 2003 I think..

the 90 day warranty is for free phone support. But for hardware problems covered by the warranty(in my case it was a faulty screen) then its 2 years in the UK..worth checking with your local palm support.

That is correct, the 90 day warranty is for the phone support but the actual warranty is 2 years if puchased in UK and is valid throughout Europe.

[constantine_j_k]

NEVER post a thread saying "reason to not get a e2" because as of now i can not find one and if you love your pda that much (like me) you will buy an extended warranty and none of this would matter.

I find the "reason to not get a e2" a strong statement and I can see your frustration BUT everyone has the right to express his/her views. The extended warranty is not an excuse as you pay so much money for it and no other company is doing this. 90 days warranty is a joke.

Palm has a great OS but from my experience, the customer service is not that great (nowhere near as HP) and the T5 is a big disappointement. Let's see Lifedrive....

[cjnewman]

I have to say, my only experience of palm service was pretty good. I rang with a problem with the screen, they told me I had a 2 year warranty, not the 1 the shop had said, and explained how the warranty repair service worked. I shipped the unit off, and got it back, fixed in a matter of days. To be honest, can't see how they could do better.

as for extended warranty, my understanding is thats nothing to do with manufacturers.... there are 2 things being mixed up.. the 2 years warranty (in europe at least), covers any faults with the unit and all electrical goods, from fridges to tv's, to palms has a similar warranty (although most would only have 1 year not 2.. ).
the "90 days" is a free technical support cover. i.e. you ring and ask a questoin about your palm and they help you for free. this is over and above the manufacturers warranty. They charge after 90 days as it costs money to keep people employed for the service. Lovely if it was free..but then that would probably get reflected in prices..

and extended warranties, thats a money making scheme invented by the stores...... ever wondered why the sales guy tries to ram a warranty down your throat, and then charges you a pretty hefty percentage of the original purchase cost... because they make as much or more from the warranties as the markup on the unit And pay the salesmen commission on warranties, not on the goods themselves.....

[ackmondual]

I have to say, my only experience of palm service was pretty good. I rang with a problem with the screen, they told me I had a 2 year warranty, not the 1 the shop had said, and explained how the warranty repair service worked. I shipped the unit off, and got it back, fixed in a matter of days. To be honest, can't see how they could do better.

as for extended warranty, my understanding is thats nothing to do with manufacturers.... there are 2 things being mixed up.. the 2 years warranty (in europe at least), covers any faults with the unit and all electrical goods, from fridges to tv's, to palms has a similar warranty (although most would only have 1 year not 2.. ).
the "90 days" is a free technical support cover. i.e. you ring and ask a questoin about your palm and they help you for free. this is over and above the manufacturers warranty. They charge after 90 days as it costs money to keep people employed for the service. Lovely if it was free..but then that would probably get reflected in prices..

and extended warranties, thats a money making scheme invented by the stores...... ever wondered why the sales guy tries to ram a warranty down your throat, and then charges you a pretty hefty percentage of the original purchase cost... because they make as much or more from the warranties as the markup on the unit And pay the salesmen commission on warranties, not on the goods themselves.....

Just to re-emphasize some important points to those reading this thread:

If you're in the U.S., Canada, and certain other countries in the world (non European and not UK)

you're LIMITED WARRANTY COVERAGE
1) (for parts and labor, not to be confused with tech support by phone) is what you see on PalmOne's lim warranty site (check PalmOne site for more details)
http://www.palmone.com/us/support/contact/us_warranty_a.html#tungstene2
http://www.palmone.com/us/support/contact/canada_warranty_a.html#treo650rogers

Note of these 2 sites, one is for US and other is for Canada.

2) Under this lim standard warranty, you still pay for shipping and handling. Either one way or both ways... i forgot

3) Screen breakages, or any repairs to the screen that result of user physical negiglance are NOT covered by the limited warranty. Counter example: If one day, your P1 screen doesn't respond when you hit any of the buttons, and you're certain the unit still has power, that will likely be a problem with the construction or something. (You may have dropped it and damaged it internally w/o leaving any cracks on the screen or unit, but they wouldn't know that.)

TECH SUPPORT
4) Is free throughout the life of your product via email or their online support database

5) is free via phone for a complimentary 90 days for any P1 product starting the day of you're first call to them

6) Tech support by phone is NOT a toll free call under those complimentary 90 day!! (if you have a cell phone or calling card, now's the time to use it)

7) is $29.95 per incident via phone after the complimentary 90 days for any P1 product starting the day of you're first call to them.... unless the result ends up they put a repair on your handheld

8) Tech support by phone is still NOT a toll free call AFTER those complimentary 90 day!! (again, if you have a cell phone or calling card, now's the time to use it)

ADD-ON NOTES:
-if you get an extended warranty from PalmOne, then:
#1 goes from however long the limited warranted is to 2 years from date of purchase (or registration of your handheld?)
#2 Not sure, but Benefit of the doubt says u still pay for S&H
#3 provides a one time free coverage. #2 still remains the same i suspect
#5 and #7 are different. During the coverage of parts and labor, you also get free tech support for that amt of time as well (2 full years)
#6 and #8 still remain on the non toll free calls

-if you get an extended warranty from another vendor (online or brick and mortor) like Staples, compUSA or compUplus, then on average:
#1 is usually 2 years, but may be anywhere from 1 year from purchase date to 4 years. Check the details. Furthermore, P1 still covers all warranty issues from the time of ITS standard coverage, THEN it gets turned over to your extended warranty coverer. E.g. If you're zire72 needs services 9 months after you purchased it, P1 (and only them) handles that even if u have an extended warranty. If it needs servicing after say 14 months, then the vendor who sold you the ext warr needs to help you.
#2 they usually cover the S&H free of charge, but agian, check the details
#3 usually covered once. Again, check the details of the plan
#5 and #7 are different. Usualy, during the coverage of parts and labor, you also get free tech support for that amt of time as well. Like with #1, all tech support calls have to be covered by P1 for the first 90 days.
#6 and #8 varies per plan.
>some servicing can be done by bringing your handheld into a brick and mortar store to service it. Others have to be done by phone even if it was purchased inside a store.

[ackmondual]

If you're in the UK or Europe, then:

-under their laws, certain products MUST come with 2 years for #1
-i doubt screen breakages as indicated in #3 are covered
- #4 are still free, but personally, i find those hard to use. Hell online user forums are usually better and quicker
-#5 and #7 remain the same
-not sure about #6 and #8

conclusions
UK/Europe and US/canada sure have diff policies even among Palm's limited warranty.

In the US, it may be favorable to get an ext warr for the zire, z21, z31, TE and TE2, as there does seem like a better chance that something can go wrong on day 91. For others, only get an ext warr if: u need peace of mind, aren't comfortable trouble shooting you're own stuff, feel u need alot of tech support by phone, need a one time screen replacement, will not switch devices anytime soon, and/or can get it cheap. Some places like Overstock.com offer ext warranties for as low as $10 to $15, for as high as 4 years.

[Coastermania]

I find the "reason to not get a e2" a strong statement and I can see your frustration BUT everyone has the right to express his/her views. The extended warranty is not an excuse as you pay so much money for it and no other company is doing this. 90 days warranty is a joke.

Palm has a great OS but from my experience, the customer service is not that great (nowhere near as HP) and the T5 is a big disappointement. Let's see Lifedrive....

i see what your saying but...
A joke!? they don't need to give you any warranty @ all if you like the palm buy it, they should give you a week to try the palm if it dosn't work after that then it's your fault YOU did something wrong. And if your afraid thats's going to happen then THAT'S what the extended warranty is for