Did you buy a battery from Laptops for Less?

[glassman]

For those who did....I received a response from Laptops for Less.

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We apologize for the inconvenience of having to purchase the tools
separately, I will credit your credit card $3.00. We are working to
correct the website.

Sincerely,


Brenda Baer
Customer Service Representative
2995 East Whitestar Avenue
Anaheim, CA 92806
800.556.4490
www.laptopsforless.com


-----Original Message-----
From: XXXXX@yahoo.com [mailto:XXXXXX@yahoo.com]
Sent: Friday, February 11, 2005 8:10 AM
To: Brenda Baer
Subject: Inquiry From Website for partssupport

Name: XXXXX XXXXX
Phone: XXX-XXX-XXXXX
Email: XXXXXXX@yahoo.com

Question:

I recently placed an order for a battery and "tools needed for
installation". After receiving the battery, I realized the tools were
not correct. I called your Company and the customer rep quickly stated
he would send a complete set of tools. I just received the tools and
they are the same incorrect tools I received with the initial order.
Your ad states that the tools need for installation are included. I am
very disappointed with the fact that I now need to order a tool from a
third party at additional cost. The main reason I purchased from Laptops
for Less was because of the included tool. I would much appreciate it if
you corrected your ad listing to reflect the fact that the tools needed
for installation are not included.

Regards,
XXXX XXXXX