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View Full Version : Sony Tech Support admits to a problem

Pistolpete
03-19-2003, 02:35 PM
After countless hours of attempting to transfer a video recoreded on my NZ90 over to my PC I gave up and called tech support. The support staff admitted that although prior versions of the Clie are able to transfer movies to the PC and running them on Quicktime 6.0, the NZ 90 doesn't have that capability. He says Sony is working on the problem.

I've read numerous threads on this site in which people claim to have accomplished the task of transfering movies to their PC. I have a feeling these people are speaking of their experiences with other older devices.

Your input is greatly appreciated on this matter.

Respectfully,
Pistolpete
oneeyesquare
03-19-2003, 02:46 PM
MSImport , drop and drag to folder of my choice, Double click and it opens with Quicktime 6. Don't even need to change the extension. Works fine for me and I know it's a new movie cuz it's has the NZ blockiness.....(and it was the 2nd one I took with the NZ). Don't fool around with MS export, IMO, just open two windows and drop and drag. A lot quicker and less confusing. That help?
jedix
03-19-2003, 02:54 PM
I take the ms out of my NZ90, put it in my ZIO! ms reader. Open the folder where the video is stored, and copy it over to a folder in my c drive. Works fine!
eric2002
03-19-2003, 03:08 PM
I've done this at least 2 dozen times w/ my NZ90, no problem what-so-ever!
I use MS import, transfer my movies to my PC and open using Quicktime....it's that easy.
I even do this on my Mac as well without any problem!
sstrasser86
03-19-2003, 04:15 PM
haha it must be thoes cat ppl that know how to do it well
jedix
03-19-2003, 04:24 PM
Originally posted by sstrasser86
haha it must be thoes cat ppl that know how to do it well
:D Hey, whatever works!:D
catgenie
03-20-2003, 12:59 AM
Agreed very much with Jedix. Forget about MS Imports, get yourself a MS reader and do regular copy and paste. Note that there are two files for each movie, only the one in the following path is viewable:

MS/MQ_ROOT/100MOV01/
Eduardo
03-20-2003, 08:30 AM
I have my NZ 90 for 10 days now and one of my questions sometime in this forum or another was how to read in my PC the clips made out of the NZ.

I got the answer that QT version 6 could do it even without renaming the file.

I tried it out and it works perfectly. My NZ 90 is European Version since I am in France.

No problem at all.

Regards,

Eduardo
vansouza
03-20-2003, 09:49 AM
Yep, you are correct, it is so easy to mistake a NX for an NZ... yep that was it...Or did some of us use the included export software to do the job or like me use a MStick reader to copy to a directory on my pc... If you do not want to wait for Sony and I did not... get a reader... You may need to rename the extention on the file to .MOV I did that and Quicktime read it perfectly... I hope this helps and sorry for the tone...
n2ifp
03-20-2003, 10:04 AM
Originally posted by catgenie
Agreed very much with Jedix. Forget about MS Imports, get yourself a MS reader and do regular copy and paste. Note that there are two files for each movie, only the one in the following path is viewable:

MS/MQ_ROOT/100MOV01/

What's wrong with MS Import? It works faster than anything else I've tried.
jedix
03-20-2003, 10:12 AM
I don't think there is anything wrong with ms import. I've just always used my zio reader (which I plug into my usb on the front of my computer - very handy) for ms in my video camera and digital still camera, so its what I'm used to, I guess.
Pistolpete
03-20-2003, 10:24 AM
Thanks everyone for the replies.

Catgenie, your reply about the pathway solved my problem. I was trying to transfer the movie via the second (unusable) file.

Pistolpete
jlbunting
03-21-2003, 12:20 AM
MSImport , drop and drag to folder of my choice, Double click and it opens with Quicktime 6. Don't even need to change the extension.

DITTO. This work the best for anything going on the MS. Movies, Pictures, MP3, Audio, Programs, anything\
birick
03-21-2003, 01:15 AM
Originally posted by Pistolpete
Thanks everyone for the replies.

Catgenie, your reply about the pathway solved my problem. I was trying to transfer the movie via the second (unusable) file.

Pistolpete


Hmmm...makes you wonder what problem Sony is working on?
the_iceman
03-21-2003, 09:59 AM
hopefully better video-recording software! .... get rid of some of that blockiness!
capsile
03-22-2003, 01:30 AM
does anyone have the software and driver for the nz90 handy right now? i need it badly... please help me out.. email me at Jimmy@hyratech.com..
dorianne
03-23-2003, 04:58 PM
Originally posted by Pistolpete
After countless hours of attempting to transfer a video recoreded on my NZ90 over to my PC I gave up and called tech support. The support staff admitted that although prior versions of the Clie are able to transfer movies to the PC and running them on Quicktime 6.0, the NZ 90 doesn't have that capability. He says Sony is working on the problem.

I've read numerous threads on this site in which people claim to have accomplished the task of transfering movies to their PC. I have a feeling these people are speaking of their experiences with other older devices.

Your input is greatly appreciated on this matter.

Respectfully,
Pistolpete Where did you get Quick Time 6? The NZ came with QT 5.
oneeyesquare
03-23-2003, 06:02 PM
Off the Quicktime site.... It's free.
dorianne
03-23-2003, 06:08 PM
Originally posted by oneeyesquare
Off the Quicktime site.... It's free. Thanks!:)
YTTAN
03-23-2003, 09:05 PM
Does the version 6 compatible with NZ 90 softwares to convert video?
eric2002
03-24-2003, 12:43 PM
Yes I've been using Quicktime 6 to open movies i've filmed on my NZ... works great!
oneeyesquare
03-24-2003, 12:49 PM
Isn't it kinda goofy of Sony to send out the install discs with QT5 when 6 is necessary?!!
the_iceman
03-24-2003, 02:34 PM
hrrrrrrrrrrrrm . I'm lookin at my PC .. and it seems to have QT6
the_iceman
03-24-2003, 02:37 PM
@#$#@ couldn't finish my last post. What I was goin to say.... was that after checking the CD... it does in fact come with QT5 . Very 'strange indeed' as OneEyeSquare stated. I must have upgraded to QT6 before I got my NZ.
dorianne
03-24-2003, 06:32 PM
Originally posted by capsile
does anyone have the software and driver for the nz90 handy right now? i need it badly... please help me out.. email me at Jimmy@hyratech.com.. I am curious --I have seen this request posted on more than one thread. What did you do with your softwear that came with your NZ?:confused:
LoneWolf
03-24-2003, 06:39 PM
I Have seen it on other Clie Forums too!!
LoneWolf
03-24-2003, 06:40 PM
I just wonder if he STOLE it!!!!!
dorianne
03-24-2003, 08:40 PM
Originally posted by oneeyesquare
Off the Quicktime site.... It's free. Thanks for the advise. I downloaded Quicktime 6 and the movies that I took with my NX at my grandson's Christmas program, can be played now. I have to keep it small, or it is distorted. The picture and sound are great! I haven't taken movies with my NZ yet. From everything I have read, it sounds like I will be very disappointed. I am really upset with Sony about several things. They should have had QT 6 in the CD. If it wasn't for this site, I would still be trying to figure out how to play the movies, because Sony Support told me it couldn't be done.:rolleyes: