PalmTealLover
12-08-2004, 09:57 AM
This post will address what I consider to be a flagrantly unacceptable and disappointing upgrade policy regarding Agendus Version 9 if you're a long time registered user and have endured the bugs of Ver7 and Ver8, as I have. I recently sent in $19.95 to upgrade to 8.06 PRO from Version 7 on August 11th of this year. I am also a registered user of the now discontinued TinySheet and FastWriter (although they dredged up "TinyChart" in Ver 9 so you can see a pie chart of your to-dos?).
I Received an email yesterday morning from Iambic saying I'm "outta luck" for a free upgrade, having purchased 8.06 PRO upgrade on 8/11/04. 3 weeks is the limit, although they can "make exceptions if it's close," (guess that means . . . 24 days??!!).
By the looks of this they're not getting $9.95 from me and 8.06 may be the last version of Agendus I ever use. Sad, because it really does ROCK and seems stable . . . but a 50% jump in size to 1.4MB, more bugs than Hollywood restaurant and COMPLETELY brash, rude and unacceptable attitude toward customers and "upsell" pricing bordering on extortion have me really miffed.
Please folks . . . spare me the "Well, no one's FORCING you to upgrade" defense; I want and have PAID FOR the latest and greatest - I'm monitoring around 15 software companies for upgrades all the time and NONE of them charge - Natara Bonsai, Tealpoint's TealDoc and Red-Mercury's Acid Image were all updated 3 days ago and there's no charge for registered users. The COMBINED jump in RAM requirements for all THREE upgrades was around 4k - not 450k.
Agendus should include upgrades for a year - period. Unless it produces a virtual Angelina Jolie to give me "massage" while driving to the "appointments in my matrix" and figuring out my "TinySheet pie" of to-dos, it's a non starter. I'm livid, disgusted and most of all disappointed. They discontinued TinySheet (bought it!), but they're throwing in an auxhiliary "side app" as a feature of this thing?! A year after discontinuation?!
Another reason I'm "going off," is that on "MY IAMBIC" page you can NO LONGER get your "stuff" that you purchased. If something happens and I go there looking for 8.06 to re-download, there's an "upgrade" button. In other words I can't re-download the 8.06 I PAID FOR with a "pro upgrade fee" any more (that's ok, it's archived to hell in a handbasket on around 12 CDs, as is everything else) and must INSTEAD upgrade AGAIN to 9.
By reading the bug report threads it is now apparent that you can no longer even use TealLaunch or Agendus will crash. Well that's great. Let's disable ALL system functionality so we an have a "scissors" icon for a haircut. Want to link a photo to a contact? In Version 8 that took 62k of RAM - despite the original jpeg being 28k! That's 62k in RAM to link a 28k photo in the DCIM folder - at that rate 15 contact photos and you've doubled the size of the app. If the same is true in Ver9, 20 contact linked photos puts you at 1450k TIMES 2 - almost 3MB -- for a calendar. And they want $9.95 for this?
That's not loyalty or service. That's theft. You can't have what's yours any more unless you send in more money because "we've" decided to bloat the app another 50% (now 1.4MB for a calendar!) - pay it or get lost.
Read these comments (hope you've got a lot of time) and I think most of you will agree. Here's the link to the Iambic Bug Reports Forum:
http://support.iambic.com/forum/forumdisplay.php?f=25
I Received an email yesterday morning from Iambic saying I'm "outta luck" for a free upgrade, having purchased 8.06 PRO upgrade on 8/11/04. 3 weeks is the limit, although they can "make exceptions if it's close," (guess that means . . . 24 days??!!).
By the looks of this they're not getting $9.95 from me and 8.06 may be the last version of Agendus I ever use. Sad, because it really does ROCK and seems stable . . . but a 50% jump in size to 1.4MB, more bugs than Hollywood restaurant and COMPLETELY brash, rude and unacceptable attitude toward customers and "upsell" pricing bordering on extortion have me really miffed.
Please folks . . . spare me the "Well, no one's FORCING you to upgrade" defense; I want and have PAID FOR the latest and greatest - I'm monitoring around 15 software companies for upgrades all the time and NONE of them charge - Natara Bonsai, Tealpoint's TealDoc and Red-Mercury's Acid Image were all updated 3 days ago and there's no charge for registered users. The COMBINED jump in RAM requirements for all THREE upgrades was around 4k - not 450k.
Agendus should include upgrades for a year - period. Unless it produces a virtual Angelina Jolie to give me "massage" while driving to the "appointments in my matrix" and figuring out my "TinySheet pie" of to-dos, it's a non starter. I'm livid, disgusted and most of all disappointed. They discontinued TinySheet (bought it!), but they're throwing in an auxhiliary "side app" as a feature of this thing?! A year after discontinuation?!
Another reason I'm "going off," is that on "MY IAMBIC" page you can NO LONGER get your "stuff" that you purchased. If something happens and I go there looking for 8.06 to re-download, there's an "upgrade" button. In other words I can't re-download the 8.06 I PAID FOR with a "pro upgrade fee" any more (that's ok, it's archived to hell in a handbasket on around 12 CDs, as is everything else) and must INSTEAD upgrade AGAIN to 9.
By reading the bug report threads it is now apparent that you can no longer even use TealLaunch or Agendus will crash. Well that's great. Let's disable ALL system functionality so we an have a "scissors" icon for a haircut. Want to link a photo to a contact? In Version 8 that took 62k of RAM - despite the original jpeg being 28k! That's 62k in RAM to link a 28k photo in the DCIM folder - at that rate 15 contact photos and you've doubled the size of the app. If the same is true in Ver9, 20 contact linked photos puts you at 1450k TIMES 2 - almost 3MB -- for a calendar. And they want $9.95 for this?
That's not loyalty or service. That's theft. You can't have what's yours any more unless you send in more money because "we've" decided to bloat the app another 50% (now 1.4MB for a calendar!) - pay it or get lost.
Read these comments (hope you've got a lot of time) and I think most of you will agree. Here's the link to the Iambic Bug Reports Forum:
http://support.iambic.com/forum/forumdisplay.php?f=25