Docs To Go sync crash with Mac

[Lupin Addams]

I just installed Docs @ Go (v.6.002) and every time I try to sync with my Mac (Powerbook 550, OSX 10.2.6) Conduit manager crashes.
Hotsync log looks like this:
Loading “DocsToGoConduit”
Conduit “Documents To Go” version 3.0.0
Sync type is Fast
Remote database 1 name is DocsToGoDB
Remote database 2 name is DocsToGoDB

...then nothing.

The only other oddity is that 'Documents' app on the Clie shows a list of various PalmDoc books I have in my Memory Stick - it shows each book twice, as I have MSBackup copies on the stick also.
I don't particularly want to wipe my MSBackup unless I have to, obviously... and I don't see how that would mess up a sync!

Any thoughts very gratefully received..
I did of course search the forum first - there were a couple of other people who have had D2Go sync troubles - and not a single piece of advice was given in any thread.
I hope I have better luck...

[Lupin Addams]

Ok - since no-one wants/is able to answer, then how's this question...
Has anyone got Docs to Go with a Mac and managed to get them to sync? Anyone?

[oz-nom]

I had a similar problem with DocsToGo on my Mac after I trialled (and rejected) DTG Premium. Using the DTG installer program, I uninstalled, then reinstalled, DTG on the desktop. It worked - no problems now.

Hope that helps...

Tim

[firedog341]

I have been using DTG for some time now and have not had a problem with the sync. In fact I run it on both Mac and PC desktop sync and have had no trouble. In fact, I believe the Mac sync is faster than the PC sync. I will tell you that DTG shows ALL available supported files on your handheld and card including any in backup sets. I agre with Tim, I would try to uninstall the desktop software, get your sync to work without DTG and then reinstall.

[Lupin Addams]

I tried simply loading the conduit again from the file rather than the installer - and now it's working fine!

But thanks for the help.

[Lupin Addams]

Final note...

The conduit kept falling over for a while after the last post I made - so I tried deleting everything from the Palm that related to Docs2Go, as well as the preference lists 'DocsToGo Prefs' and 'com.palm.HotSync.plist' from my Mac library - then reinstalled everything. Something of a scorched earth approach, but it finally worked. I have now managed over a dozen crash-free syncs.

Just in case anyone else ever needs to do this!

[harps]

Lupin,
I too am having the same problem with my just purchased T5 syncing docs to go to my apple.
I know its being a while but I was hoping you might be able to expand on the steps you took to get to work.
1. I tried uninstalling and reinstalling as per Oz-Nom's suggestion and it worked once, and then same problem occured.
2. You note in your last post that you deleted the 'com.palm.HotSync.plist' file from the Mac Library, what impact does this have on any other palm programs?
3. What preference lists and other associated files did you also deleted from both palm and Mac before reinstalling?
If you are still out their I look forward to your feedback/help.

[oz-nom]

Lupin,
I too am having the same problem with my just purchased T5 syncing docs to go to my apple.
I know its being a while but I was hoping you might be able to expand on the steps you took to get to work.
1. I tried uninstalling and reinstalling as per Oz-Nom's suggestion and it worked once, and then same problem occured.
2. You note in your last post that you deleted the 'com.palm.HotSync.plist' file from the Mac Library, what impact does this have on any other palm programs?
3. What preference lists and other associated files did you also deleted from both palm and Mac before reinstalling?
If you are still out their I look forward to your feedback/help.

Lupin,
There are links on the Docs-to-Go website on how to completely uninstall from your handheld. There is even an application you can download to do it (something like "dataviztech" - but search 1st, I might be getting the name mixed up).

When you reinstall, make sure you install the latest version (ver 7.006). This works fine with my T5 & my iMac.

Cheers,
Tim

[harps]

Oz-Nom,
So I have got this right, is the process you suggest as follows?:
1. Sync
2. Uninstall Docs to Go through the Installer
3. Delete all component lists for Docs to Go (refer DataViz tech support 13438)
4. Run DataViz Tech Tool and uninstall Docs to Go from handheld
5. Sync
6. Install via CD
Is it OK to delete Docs to Go from my handheld even though it came preinstalled?
I look forward to your comments

[oz-nom]

Oz-Nom,
So I have got this right, is the process you suggest as follows?:
1. Sync
2. Uninstall Docs to Go through the Installer
3. Delete all component lists for Docs to Go (refer DataViz tech support 13438)
4. Run DataViz Tech Tool and uninstall Docs to Go from handheld
5. Sync
6. Install via CD
Is it OK to delete Docs to Go from my handheld even though it came preinstalled?
I look forward to your comments

Hi Harps,

If DocsToGo came pre-installed, then it should also be on the CD that came with your T5. However, what I would do is register your copy of DocsToGo (just follow the links on the Dataviz website). Then, whenever you go back to Dataviz and logon, you'll get a message saying if you have the most up-to-date version and if there are any patches you should download. You will probably find that there is a new version. Simply download & install it. Hopefully that will fix your problems.

However, if the problems persist, THEN it's worth uninstalling applications. I would start with a simple delete & reinstall (of the updated version) on the handheld, then a full uninstall & reinstall on the handheld (using Dataviz techtool like you mentioned). Make sure you install the updated version after removing all traces of the old one.

If you've got this far and there are still problems then it's probably worth removing it from your desktop & reinstalling. This probably won't be necessary though.

And if that still doesn't work, I'd probably email Dataviz tech support. ;)

Good luck,
Tim

[harps]

Thanks for the tips Oz-Nom.
I upgraded Docs-to-Go to version 7.006 after totalling uninstalling from my Mac, and then reinstalled.
Its now sort of working (I've had 4 successful and 1 unsuccessful sync), but as I didn't uninstall Docs-to-Go from my palm, this was expected.
If I continue to have syncing problems then thats the next step, otherwise if it fails once and then works the next time then I can live with this.

[oz-nom]

Thanks for the tips Oz-Nom.
I upgraded Docs-to-Go to version 7.006 after totalling uninstalling from my Mac, and then reinstalled.
Its now sort of working (I've had 4 successful and 1 unsuccessful sync), but as I didn't uninstall Docs-to-Go from my palm, this was expected.
If I continue to have syncing problems then thats the next step, otherwise if it fails once and then works the next time then I can live with this.

Cheers Harps,
Let us know how you get on.

Tim

[harps]

As an update, Docs-to-Go sync crashes everytime I sync a large amount of data to my calendar. But 9/10 times works when I re-start the sync again.
Last night I got a bit annoyed with this so I decided to do the full uninstall and reinstall on both Handheld and Mac, conducting uninstall on palm via DataViz tech tool.
During the reinstall whilst loading the graphics prc files it asked for an activation key. I didn't know what this was so I selected cancel. Accordingly Docs-to-Go on the palm will now not open the Sample files! Do you know what the activation key for the graphics prc files is?
Anyway once completed the reinstall I ran the sync and guess what - it crashed!!!!
I have not had a successful sync since so for the time being I've uninstalled again from the Mac and have decided to copy files to the palm via the Drive Mode.
I'm at my whit's end on what to do. (I now regret doing this total re-install).
Would have not entering an activation key on the graphics prc caused any problems on reinstall?
I would be most grateful for any suggestions, and/or a very detailed step by step instructions on uninstall and reinstall for both palm and Mac.

[oz-nom]

G'day Harps,

Only just saw your message, so apologies for the delay in responding.

When you registered DocsToGo you should have received an email with both a registration number AND an activation code. These need to be entered whenever you reinstall the application.

If you haven't registered yet, then you can do so on the DataViz website. It's quick, painless and free (because DTG should have come with your T5).

Then you can do what you described earlier, that is an uninstall & reinstall, but this time enter your activiation code. Registering also gives you access to DataViz tech support. While I think they are neither the best, nor fastest, technical support around, they do respond eventually and will help.

It's also possible that you downloaded & installed DocsToGo Premium (instead of the bundled "Professional" version)? It's been a while since I checked out the Premium version (I couldn't see the point of it) so it may be causing some of your issues. After I tried it, I had to do a full uninstall & reinstall to get back to a properly functioning "Professional" version.

But the first and most important step is to register and receive the registration number & activation code. Hopefully with this info your troubles will be resolved.

Let me know if this helps,
Tim

[harps]

Thanks for the advice Oz-Norm.
I've just looked at your post, after finalling fixing the problem via doing a hard reset and going back to original pre-installed version.
I've had a busy weekend but I think I should let you know that I now finally have everything working, albeit after purchasing Missing Sync.
Firstly to fix my two delimas with wrong versions of World Clock and Docs-to-Go being installed on my palm I conducted a Hard Reset and then reinstalled all data except for files associated with these two programs.
However, in doing so it wouldn't re-install all my calendar, contacts, etc from Entourage, and when I went into change the conduit settings, it wouldn't allow me to change from Syncronise to Entourage override.
After much stuffing around I gave up and decided to try to get Docs-to-Go working. After the initial install it was working fine and then the same old crashes startet again.
As you gather I was at my wits end on trying to get everything to work.
Upon demonstrating my frustrations to my wife she relented and allowed me to purchase Missing Sync (no mean feat considering what I had already outlayed for this my 4th palm).
I downloaded it and after a couple of time out crashes whilst trying to sync across my calendar everything including Docs-to-Go is now working perfectly with no problems.
The question I have for palm is why does a 3rd party application work better than HotSync which comes with the palm?
My advice to any other Mac users who are having problems with Docs-to-Go (and Entourage for that matter) sync to their palm is to purchase Missing Sync and save yourself allot of grief.

[harps]

As an update, Missing Sync is working perfectly for all applications although I am still having a couple of problems with Docs-to-Go.
It worked perfectly on Sunday when I fist installed Missing Sync, but it has played up every day since.
On Monday to fix the problem I reinstalled the entire Missing Sync program.
Last night to fix the problem I installed the DTG 7.006 update patch. http://support.dataviz.com/support.srch?docid=13662
This patch got Docs-to-Go to work once but then it crashed again.
Obviously something in my Docs-to-Go is unstable, now just need to work out what it is and then fix it!
Benefit of Missing Sync over HotSync is that you can easliy select which programs you sync with, so I was easily able to back up all my data bar Docs-to-Go without crashing the process.

[oz-nom]

Bad luck Harps.

I presume you installed the updated library & database as the tech support noted? Also updated Avant-Go (if you have it)? I remember I had some issues with DTG early on, but eventually got it all sorted.

Glad that Missing Sync is working well for you though. I think of MS as indispensable - so much faster than "regular" hotsyncs. If you use Word a lot, it's probably worth perservering with DocsToGo. It is one of the most heavily used apps on my T5 and is (now) generally well behaved.

Good luck,
Tim

[harps]

With MS I'm able to turn off which applications I don't want to sync.
Last night I updated everything else with Docs-to-Go turned off and then did a separate Docs-to-Go only sync and it worked.
I'll check again tonight but my initial thoughts are that if I have something to sync it works, but it I dont' (ie. Palm & Mac files are the same) then it crashes.
I haven't installed AvantGo as with having a bluetooth phone I prefer to simply surf the web direct.