Can't sync my T665C

[bigboy0723]

Hi,

Since last Friday, my T665C refused to hot sync. I tried soft-reset, hard-reset, drain the battery, uninstall the desktop software and it didn't seem to help. I also tried to resync on 2 different machines (1 running WinXP and the other with Win 98 SE), they all failed.

Please help.

Thanks in advance.

[asghar]

What does it do when you try to hotsync? Does it try to sync, as in the sync window comes up? Does the screen change on the PDA? Does it says it could not connect, what is the error message? Can you connect any other way to the PDA, like MS import / export, Avantgo? Can you connect by using IR port with others units or the computer?

[bigboy0723]

Hi,

When I pressed on the button, the 'red-blue' circle doesn't come up at all. I can't use the MS import/export and Avantgo either. It looks to me that the device is not recogonized by my computer. I used to have a plam M505 and it had the similiar problem because of the static built up. I am not sure if that is the case this time in my Clie.

Thanks.

[asghar]

What does it say on the PDA when you start the Hotsync, does it try to connect? does the screen say identifying user?

[bigboy0723]

It show "connecting with the desktop using cradle/cable" but eventually get timed out. There is nothing shown on my PC eithere.

[Burdie]

Are other USB devices working on the computer(s) you tried to hotsync with? I was having a similar problem hotsyncing my T665C with my laptop - but it turns out that the USB ports are not working on the (new) laptop - and the laptop has to be returned.

Hope that you can get it to work.

Burdie

[bigboy0723]

I know the USB port is working because I am using with a USB mouse. I also tried it on my other desktop and the same problem. I start wondering if it is something wrong with the cable itself; I hope not !!!

[Burdie]

I'm stumped. Sounds to me like you've done all the things one would normally think of to do - soft reset, hard reset, reinstall software, check that the port is working.

Sorry - I'm at a loss. Let us know if you can figure it out.

Burdie

[bigboy0723]

I am stuck. I bought a brand new Belkin Sync cable, restore all the software. But it still doesn't work. I really have no idea what went wrong.

If someone out there have some better ideas or suggestions, please kindly let me know.

[BennieBoi]

I think i know what the problem might be. Go into the start button on the launcher of your PC and go to programs. Next find "Sony Handheld" or Clie something like that, then click "Hot Sync Manager". On your Clie, click Hot Sync and it should work. It is a funny/dumb thing that clies need in order to perform a hotsync if you are having trouble and some other things that dont really explain themselves. Tell me if this works.
:) - Benjamin

[bigboy0723]

Hi Benjamin,

I did what you have suggested and still couldn't get it work. Nothing came up when I clicked on the Hot Sync button.

Really have no idea what went wrong.

Thanks.

[Burdie]

Would it be worth reloading new Hotsync Drivers? If you don't have them you can download them - see this thread: http://www.1src.com/forums/showthread.php?t=75681

Burdie

[bigboy0723]

Try to reinstall all the drivers. Still couldn't get it work.

[SocProf]

I have been having the exact same problem with my T615 - not exactly the same as the T665, but I hope this will be helpful.

On the suggestion of an old thread in this forum, I did a google search of "t615" and "ribbon cable" and found the following page: http://www.pdastreet.com/forums/showthread.php?threadid=34487

Apparently, on the t615 anyway, the ribbon cable has a tendency to come loose over time. After reading the thread, I went to the instructions they suggested (for replacing a battery, but it works for this too) at http://www.cliebattery.com/t615cinstall.htm and last night I was able to fix the problem.

It was a bit harrowing, I'll admit. There was the moment when it wouldn't power up, and the moment when it would charge but not sync, but finally the glorious moment when it would charge and sync. It was just a matter of getting the ribbon back in place and taping it there securely.

It also "fixed" my keyboard. My pega-11 keyboard stopped working mysteriously a week ago. After trying _everything_ else, I finally concluded it was the keyboard and purchased an ir keyboard (which, ironically, should arrive today...).

Anyway, I know it's a different model, but I hope this is helpful. Anyway, good luck!

socprof

[Gen_Leo]

Has anyone that is unable to hotsync still been able to recharge? I have not been able to sync my t415 for almost a month, but recharging is not a problem.

[SocProf]

Has anyone that is unable to hotsync still been able to recharge? I have not been able to sync my t415 for almost a month, but recharging is not a problem.

That's exactly what I experienced. Charging was not a problem, but syncing was erratic. And at one point, until I got the ribbon cable secured correctly, I couldn't sync at all, but could still charge.

socprof

[Gen_Leo]

I guess it is time to open it up then. I've tried everything else: reinsatlling drivers, reinstalling the desktop software, even IR hotsyncs.

[Gen_Leo]

Well, I had hope for a minute but that disappeared. After looking inside and discovering it is a little harder to work with a t415, I tried pluggingthe ribbon in tighter. The next hotsync rsulted in Windows detecting new hardware. In the time it took for meto point to the drivers, the connection timed out. Hotsynced again ang got a fatal error. Tried reseting. Now it works in a fixed cycle. First hotsync times out, second causes a fatal error. IR hotsyncs just time out when done after a reset. IR syncs done after a cable hotsync that times out give a port in use error. Have I made things worse?

[SocProf]

Well, I had hope for a minute but that disappeared. After looking inside and discovering it is a little harder to work with a t415, I tried pluggingthe ribbon in tighter. The next hotsync rsulted in Windows detecting new hardware. In the time it took for meto point to the drivers, the connection timed out. Hotsynced again ang got a fatal error. Tried reseting. Now it works in a fixed cycle. First hotsync times out, second causes a fatal error. IR hotsyncs just time out when done after a reset. IR syncs done after a cable hotsync that times out give a port in use error. Have I made things worse?


Perhaps the cable isn't in securely enough. On my unit, I could push the cable back in, but I couldn't get it to stay there. Everytime I closed the case up, it would slip out a bit and something on the unit wouldn't work. I never got a fatal error, but I did have Windows detecting new hardware.

Finally, I pushed the ribbon cable in and held it in place with my thumb (with the case still off, obviously), attached a hotsync cable, and was able to get it to hotsync again. Then I knew it was just a matter of finding a way to secure it in place (electrician's tape).

I also had to be careful to get the ribbon cable into the port at the right level. It would look like it was in place, but wasn't really touching the contacts, which were a little higher (this is hard to describe).

On the T615 with the original battery, there's a little plastic guide glued to the battery, and you're supposed to feed the ribbon through that before you insert it in the port. I finally gave up on that, and inserted the ribbon into the port with the ribbon on top of the guide instead of feeding through it, and taped that in place. That worked for me, but I don't know if the insides of a T415 would let you do the same thing.

Best of luck.

socprof

[bigboy0723]

Hi,

I finally get it fixed now. As what Socprof suggested, the cable is loosen. After I opened up the case, reattached and secured the cable. Everything works fine.

Thank you everyone for helping me out.

[mainevent_21_7]

I need the clie-ux 50 drivers, but sonyclie.org isn't working. Could somebody please send them to me at this email:
mainevent_21_7@hotmail.com