Thank God For Best Buy

[SiNiStEr]

For starters i got sick of my nr70 not that i didnt like it, for a good year it served its purpose... one day while i was online on my Ibook i got the idea my nr could no longer read the ms... Next I headed off to best buy wit the intentions that i was going to have to fight a battle wit the tech an other employees... my first thought was that they were gonna tell me that they would ship it out to sony for repairs! So i get to best buy go to the tech an tell him that my nr70 is no longer reading the memory stick an i have also been having numerous problems such as fatal resets, memory loss etc... NOW THE MOMENT OF TRUTH... I go into my pocket to grab my ms to show him the prob... He said. " I believe you man " are you sure i asked! After the weight was of my soulders he then said " Go grab the model you want an bring it up, " at this point im sweating I walk up with my new nx70 and the return cashier rang it up even exchange, and transfer of warranty!!! I nearly **** myself.... TGFBW T hank G od F or B estbuy W arranty... I walked out with my brand new nx70v...... when i got to the parking lot people must of thought i was either retarted or having a seziure cause i was jumping for joy an laughing my *** off....

[n2ifp]

The NR70 was well know for it's memory stick issue.

Anyway, Good luck with your new clie!

[clieconverted]

Originally posted by SiNiStEr
For starters i got sick of my nr70 not that i didnt like it, for a good year it served its purpose... one day while i was online on my Ibook i got the idea to jam my knive into the memory slot untill my nr could no longer read the ms... Next I headed off to best buy wit the intentions that i was going to have to fight a battle wit the tech an other employees... my first thought was that they were gonna tell me that they would ship it out to sony for repairs! So i get to best buy go to the tech an tell him that my nr70 is no longer reading the memory stick an i have also been having numerous problems such as fatal resets, memory loss etc... NOW THE MOMENT OF TRUTH... I go into my pocket to grab my ms to show him the prob... He said. " I believe you man " are you sure i asked! After the weight was of my soulders he then said " Go grab the model you want an bring it up, " at this point im sweating I walk up with my new nx70 and the return cashier rang it up even exchange, and transfer of warranty!!! I nearly **** myself.... TGFBW T hank G od F or B estbuy W arranty... I walked out with my brand new nx70v...... when i got to the parking lot people must of thought i was either retarted or having a seziure cause i was jumping for joy an laughing my *** off....

That is fraud. Listen for the knock on your door, it is the Best Buy Police.

[cerberus]

The MS issue is where the NR would quit reading MS after about 3 weeks of use. I had one for a while and experienced this problem. Not the "knife in the slot" problem. I also got to use the Best Buy warranty, but it was more legit than the starting thread. :)

[Badandy]

I have no respect for you. If people keep doing this, stores may go out of business. It makes Best Buy lose money



Loser.

[penwatch1]

I hope their is a god because I don't anticipate on seeing you! I can't believe that any one would post a thread like this or that you would be proud that you got away with it. I hope someone from Best Buy reads the Clie Source page and sends this thread to higher channels. This almost makes me want to end my membership with this service. I hope your happy?

[Enceladus]

It isn't smart to say all that in a post. LOL

Based on my own personal experience though...F*** Best Buy.

[erobinson]

Best Buy and Circuit City will eventually do away with those extended service plans because of people like this.

[sstrasser86]

ok he was a dumbf**k but there are ppl like that and you can't do anything about them

[Peloquin]

Actually they're making so much money off Service Plans with no claims, that the number of people pulling this scam is never going to hurt them. The sheer number of Service Plans they sell with no returns or repairs is more than enough to cover the cost. In fact, IIRC, it's written into their employee handbook as such.

[manical]

Best buy and circuit city make a good profit on extended warranties or they would stop offering them immediately

[Macabre Man]

Way to go sinister! :)

[monkeygr@ss]

They make more profit on the warranty (even including the % of ripoffs like this scammer) than they do on the devices themselves.

It's really very simple - they get a small markup on the device itself. Obviously, they have to buy it from the manufacturer. And what profit they make, is offset significantly by overhead, labor, etc..

As for the extended warranty, they take 100% of that money, and put it in the bank. When a unit gets returned (most of the time it would have been covered under the standard manufacturer's warranty in the first place) they send it back to Sony, (or whoever) and get full credit for faulty merchandise. So, they either get a replacement stock unit, or a credit. Costs them nothing either way. Except maybe the shipping to send it back. Regardless, the $60-90 you spent STILL stays in their pocket. And that's more than the markup on the original device.

When I was younger, I worked for several of these electronics retailers. The numbers are staggering. The vast majority, like well over 70%, of the people that purchase the plan NEVER even use it. They forgot they got it, or just are too damn lazy to take it back (think rebate strategies here). Out of the rest, the maybe 5 or 10% of the scammers - don't even come CLOSE to breaking the bank on the insane profit margin they make on these warranties.

When I worked for some of these places, ALL the emphasis was on selling that warranty, NOT the products itself. Ask any of these guys a pointed question about a particular product, chances are they can't answer it. Ask them about the warranty, and they will go on for 1/2 an hour because that's what they are trained to sell.

They will not stop selling these warranties. Ever. Even if 50% of the returns were scams, they would STILL make oodles of cash because they are going to get full credit for 90% of the returns - from the manufacturer, they are still under factory warranty.

**Not that I am condoning the acts of this boastful abuser in any way. Just don't fool yourself, that a small percentage of abusers are going to *break* BestBuy into not offering the warranty - it's the single most profitable item they sell!

[NXTacy]

The guy is not ethical or moral but get a grip Best Buy isn't going to go out of business. What will happen though is the cost will be passed on to good consumers like me and you. It's just like insurance fraud. Everyone's rates go up a notch to make up the difference. In the case of Best buy they would just spread the cost of losses a few cents/dollars over every item.

Best Buy and circuit city won't do away with those cash cows any time soon.

That being said doesn't make it right to scam em. It increases the price of items for legimitate consumers just like shop lifting. I'm not worried though. Anyone dumb enough to do that and post it here will eventually end up on RealTV dumbest criminals sooner or later. You might even one day be the caught on tape paper shredder somewhere. Hehehe. Makes me chuckle just thinking about. Well worth the extra 2 cents I'll pay on every item at Best Buy for the rest of this year. Hahhaha.

[Macabre Man]

:)

I love the age old best buy debates. It never tires me. :)

[sstrasser86]

but the fact that he used a knife to hurt it doesn't work for me

[Token User]

Originally posted by SiNiStEr
For starters i got sick of my nr70 not that i didnt like it, for a good year it served its purpose... one day while i was online on my Ibook i got the idea to jam my knive into the memory slot untill my nr could no longer read the ms... <snip> I walk up with my new nx70 and the return cashier rang it up even exchange, and transfer of warranty!!! So, what plans do you have to **** up the NX70 to get the newer NX73 or 80 that are rumoured. Wankers like you are the epitomy of a ****ed up society. *******.

I love the censoring on this forum :)

[SiNiStEr]

I love my nx an plan to keep it for a while or untill i someting bettter pops up that i will pay for with cash

[Macabre Man]

What happens when you want to break up with your girlfriend for someone else? Same methods apply?

[sstrasser86]

o yeah but you need a bigger knife.....they are a bit biger than the MS Stick Slot

[ElginCon]

Originally posted by monkeygr@ss
They make more profit on the warranty (even including the % of ripoffs like this scammer) than they do on the devices themselves. It's really very simple - they get a small markup on the device itself. Obviously, they have to buy it from the manufacturer. And what profit they make, is offset significantly by overhead, labor, etc..

There is no money in hardware. At all. Service is where the cash is made. That's a no brainer.

When I worked for some of these places, ALL the emphasis was on selling that warranty, NOT the products itself. Ask any of these guys a pointed question about a particular product, chances are they can't answer it. Ask them about the warranty, and they will go on for 1/2 an hour because that's what they are trained to sell.

Because there is no money in hardware. You can buy a computer *ANYWHERE*. There's really nothing to sell except the item the customer may not know they need - the service. And there are stupid people working everywhere. If your salesman is an idiot go find another.

Any Sony accepts very few if ANY RMAs from retailers. There's a note on the inside of every Sony product telling the consumer not to return it to the store but to call Sony for assistance. Many other manufacturers are moving towards similar policies.

Originally posted by erobinson
Best Buy and Circuit City will eventually do away with those extended service plans because of people like this.

CC will go under before they have a chance to do away with service plans :D

ElginCon

[dobbz]

Actually, Best Buy looses nothing on this trade. The warranty clearly states that you are able to exchange it for a comperable model at the time of exchange. The extended warranty is underwritten by an insurance group. Best Buy doesn't care. If the insurance group is complaining, then you will see a stricter policy.

[cerberus]

That's what I've been trying to tell them. If the prices actually do go up on anything, it'll be the service plan. Still, the knife in the slot is very wrong.... How could you murder a Sony product??? :(

[atomicCLIE]

Originally posted by Macabre Man
What happens when you want to break up with your girlfriend for someone else? Same methods apply?

The "MemoryStick slot" is slightly different on women. LOL :D

[Nythalix]

I hate best buy. they always look at me like i'm stealing ****, even though i usually am!

[Importluva]

Hmm, to all you who think that BB is goin out of business, lol wow. Take a look at their statements and you'll see that they're nowhere near that.

Anyways, when I bought the warranty, I was told that screen damage, battery issues, calibration issues, etc were all covered. They even told me that if I just wanted a new one, that I could come in and swap them out. I bought the warranty on those conditions. I am aware that the fine print says otherwise, but as long as they misleadingly sell these warranties, I will use them for whatever purpose I can. BB lied to me, so i feel no remorse. All the swaps I've made had legitamate reasons. But to all you who think that it is "immoral or unethical"-how about when this multibillion dollar corp lies to you so that their cash flows heavily increase?

[Importluva]

And I just realized that he stuck a knife in the slot. He must have edited that out. I don't agree with doing that. BUt I still stand behind my previous post :p

[*YellowRose*]

Originally posted by Importluva
And I just realized that he stuck a knife in the slot. He must have edited that out. I don't agree with doing that. BUt I still stand behind my previous post :p He sure did.&nbsp; I'll bet he's still trying to figure out how to edit a quote in somebody else's post...lol.

[ErnieB]

Hey, if the dweeb at BB let him walk out of there with an NX on even exchange, why is that the consumer's fault?&nbsp; He didn't coerce anyone at BB to giving him the NX.&nbsp; He didn't lie about the MS problem.&nbsp; So, what's the beef?

He couldn't very well get a NEW NR70--they don't make them anymore.

And what's this stuff about him using a knife??&nbsp; Reread his post!!&nbsp; He didn't even mention a knife.

Geez--give the guy a break.

[Enceladus]

Originally posted by ErnieB
And what's this stuff about him using a knife??&nbsp; Reread his post!!&nbsp; He didn't even mention a knife.

Geez--give the guy a break.

He did mention that he decided to jam a knife in the MS slot until it wouldnt read anymore.

He felt he needed to take that out now it seems...:rolleyes:

[Spiral]

that's disgusting that u purposely wrecked it to get a new one, at first i was wondering how he got the idea it wouldn't work, like he was bluffing the salesperson or something...

[TheUltimate]

ehhhh who really cares....theres tons of morons out there...The bb guy knew what he did and shouldnt have done it...So its not all the guys fault its mainly the BB guys fault for doing the exchange....

[cerberus]

What happened to the knife comment? I guess the pu$$y must have edited it out. If he's going to tell us how smart he is by screwing up his PDA, he should accept the consequences when he gets caught.

My wife had the MS Slot issue. A little grease and she was fixed though......:)

[n2ifp]

If I purposely wrecked something, I certainly wouldn't brag about it.

[n2ifp]

Originally posted by davemohan
Not That I expect it to happen, but you could actually be prosecuted for fraud based on the statements you make here. Absolutely no sense of ethical behavior.

And, n2ifp, is the memory stick issue you refer to the one where it fails if a knife is jammed into it? They just don't make them like they used to! (sarcasm)

No, I honestly don't remember seeing anything about a knife. In any case I have two NR70's here that have the MS issue. The one started about 3 months after I had it, my brother's started only recently. Since we both have NX's now, we don't care. Sorry, I don't remember the comment about the knife nor do I condone it. I probably just skimmed the post and didn't closely scrutinize it.

[Token User]

Originally posted by *YellowRose*
He sure did.&nbsp; I'll bet he's still trying to figure out how to edit a quote in somebody else's post...lol. Screw him. I am not editting out the quote I took from his post ...