Invoice for NX80 WANTED

[leo_clie]

I've bought last year my NX80 and unfortunately it is now broken :(. Since I'm in Europe I cannot ship it to the European support, I have to ship it to San Diego, US. That wouldn't be THAT problem, but since I've bought it via Ebay I'm in a quite *delicate* situation. Although the warranty should be still valid, I cannot give an valid invoice, where I've bought it :( .

The repair would cost 158 US$ :eek: which is quite a lot.

Therefore the question, if somebody from US has an invoice, which is within one year-warranty (i.e. not older then Oct. 11, 2003)? I think it should be enough to have it via E-mail, which I finally print out. If Sony request an original invoice, then 'What a pitty'.

So, is there anybody willing to send me an invoice to leo_welsch@gmx.at ?

[jdonalds]

Don't you think that would be unethical?

[Edlin]

my reciept has my serial number on it - I imagine most would, which would make it unsuitable for 'sharing'

[treffmeister]

*unethical* photoshop the serial out/change it.

[leo_clie]

Don't you think that would be unethical?

Don't know. You think?

[*YellowRose*]

Don't know. You think?Yes, it would be unethical. Please don't make requests for people here to help you to 'get around' Sony's warranty rules.

You generally get what you pay for. Most things on eBay don't come with a warranty. It's the chance you take/price you pay for a 'deal'.

[leo_clie]

Let's say it that way: If I would have had a good chance to buy it on a regular way, I would agree. *regular* means, like going to a shop and buy it there. But that is impossible for the NX80 within Europe.

Yeah, regular dealer in the US is also an option, but most of them do NOT ship to Europe, resp. their conditions are so weird, it's hard to accept.

So, I personally do not see many chance to get a NX80 on *regluar* way to Europe. Yeah, I could buy a ticket to US, or ...

So, I see the *unethical* issue more in Sonys business politic then in my posting.

[treffmeister]

I think it is "ethical" (the overused buzzword of this thread) for, if anything, the sole fact that Sony is overcharging for this repair.
No part of the PDA costs US$158. There is a high chance the replacement would be part of another unit anyway.
So for all these people taking the moral highground, just don't post anything :rolleyes:

[squeff]

I think it is "ethical" (the overused buzzword of this thread) for, if anything, the sole fact that Sony is overcharging for this repair.
No part of the PDA costs US$158. There is a high chance the replacement would be part of another unit anyway.
So for all these people taking the moral highground, just don't post anything :rolleyes:

I feel from Leo_Clie, because I bought an MP3 player (brand new) on eBay and then had no way to get a known problem repaired because I didn't have a receipt.

However, treffmeister's logic bothers me. I think it's unethical that teffmeister has a lot of stuff in his house that I don't have. So (by this logic) it's ethical for me to walk into his house and take what I want.

Sorry, but Sony's rules are clear. If you don't like the fact that they charge a lot for repairs, then you need to find someone else who will do the repairs for you. Or don't buy in the first place.

Whether or not it costs Sony US$158 to do the repair work on not is irrelevant. That's what they charge.

And, frankly, it's pretty rude to say "So for all these people taking the moral highground, just don't post anything." Likewise, anyone who wants to defend immoral/illegal behavior just shouldn't post. Sheesh!

[leo_clie]

And, frankly, it's pretty rude to say [...] anyone who wants to defend immoral/illegal behavior just shouldn't post. Sheesh!
But that's more or less what *YellowRose* posted:


Please don't make requests for people here to help you to 'get around' Sony's warranty rules.
Which doesn't make me more happier to start a flame about what to post and what not. :(

That's not my point. It's more about, 'who is willing to support my request'. And if there is the real demand to discuss what is ethical or not, what should be posted and what not, then why not open a new thread?

[Sunnbuzz]

WOW !!
Some people can be touchy !! If you were a first time poster and simply posted looking for a receipt I could understand some of their hostility. After reading your post, the first thing I did was look at your post count. From that, "in my opinion," it leads me to believe you have spent countless hours participating and contributing to this forum. I personally see nothing “unethical” about your request. It's not like you are trying to get a free repair from an OUT of Warranty item.
I hope that someone PMs you with what you need. But, if this doesn’t transpire, here are a few options:
Try getting the contact info from the Ebay Seller. This is a very easy process of going to Ebay and clicking on the resolution area, from there you'll find a section on contact info. Maybe the Seller has the old receipt lying around (sorry if I'm stating the obvious) OR maybe the old owner sent in the warranty. (Here is where all those "ethical" people will get upset). If by some luck he did, you could always call Sony as him. Try finding out where it was bought maybe the buyer bought it on a credit card or store card and the store has record of it. I know you are in Europe maybe someone in the States could do some of the calls for you and even if you have to make a few calls from Europe, it would be way cheaper than $158us.
And for all those sitting on your "high ground":
It doesn’t really mater who bought the Clie, it came with a warranty and if the Warranty is still in effect he has all the right in the world to benefit from it.

[squeff]

The reason that Sony wants a receipt is so that they know when you bought the item. Suppose that the eBay seller bought the NX80 when they first came out (let's say that's 18 months ago). It then sat around until last week, when you bought it. As far as Sony's concerned, this is a 18 month old sale. Why? Because when it was first purchased, it was 18 months ago.

How does Sony know that you purchased an un-opened box from the eBay seller? From their perspective, maybe you purchased a used and abused 18 month old NX80. "Gosh, the day I bought it, it was broken" is a reason for getting an in-warranty repair... if it really was new. However, since it was already used for 18 months, it's not new and it's not Sony's fault that it's now broken.

If you're willing to go with the original seller's buy-date, then I'd say you have legit reason to ask for a receipt. However, if you want a receipt that reflects a newer buy date, then it's back to being an ethical question.

Therefore, Sunnbuzz's suggestion is a good one: ask the seller for HIS receipt, if he still has it. Lesson: always get a copy of the original receipt when you buy something from someone on eBay. Like I said in an earlier message, I learned this lesson the hard way.

[mshaf]

Yeah the moderators are like Nazis in here. Calm down please!!! They've gotten worse since they sold out to all the other Palm users and switched the site from being dedicated to Sony Clie. It's like they all graduated from some unaccredited university like Michigan....

[cerberus]

That's also why it costs so much for a repair to your car. It's not the part that is usually expensive, it's the service. True, probably no one part on the PDA is worth $158, but do you know how to repair them?? I didn't think so. So...... they can charge you whatever they feel like. I'm not debating the ethicality( ;) ) of the situation. It's probably a $50 part, $100 service, and $8 shipping or something....

I think it is "ethical" (the overused buzzword of this thread) for, if anything, the sole fact that Sony is overcharging for this repair.
No part of the PDA costs US$158. There is a high chance the replacement would be part of another unit anyway.
So for all these people taking the moral highground, just don't post anything :rolleyes: