screen problems

[PeteUX]

Has anyone else had any problems with the screen of their uX50? the issue I am encountering is where the stylus taps the screen, something to the right by about 2cms is affected. ie I can write in the middle of the screen and the grafitti area is writing!!!! This also means that stuff to the far right camnnot be accessed at all!
I boought my unit form a friend who decided the screen was too small and as he bought it in Moscow, the UK support team wont touch it. Not very happy with Sony support so haas anyone else encountered this problem???

[PeteUX]

far left I mean... I have a cold and my head is working less than my clie!

[JustaNoob]

I've read a few posts about this problem before, and I think the diagnosis was that when the screen is flipped and rotated around it sometimes loses its bearing. Does aligning the screen fix the problem? That's the only solution I know of.

[Paleo_man]

Calibrate the digitizer in Preference>digitizer..

[PeteUX]

The digitizer doesnt do it as you cant actually hit the spot at all and then you are stuck in a loop until you reset the machine... which could go on forever! It seems to go on a regular basis but not all the time. If I leave it for a few days it usually gets better... but not for long.
Clie Europe have actuallly stated today that they WILL NOT support this machine as it was purchased outside of Europe....
I am sick of being screwed by Sony at work, over Aibo and now Clie...

[JustaNoob]

Have you tried a hard-reset?

You might want to try some of these products from Palmgear (http://palmgear.com/index.cfm?fuseaction=software.answernew&SID=312C6EAE-7E95-2C3D-782627610C5B76F9&PartnerREF=&keyword=digitizer). I haven't had the need, so I don't know how well they work. They may not do anything for your problem, but it's worth a shot if the UX is just going to be a paperweight otherwise.

[PeteUX]

Its a paperweight... I have done a soft reset, hard reset and a complete reset and leave it for a week. It isnt actually a digitizer issue, its a touch screen problem whereby the touch sensitive part of the screen looses track of where it is supposed to be touching. Thinking aout it though, would it be hardware (screen) or software (touch tracking)?
Does ANYONE else know of this problem and how it was solved?

[khad_o]

just calibrate the digitizer like paleo said. you'll be fine. probably miss tap the screen during digitizing. i've encountered this problem before and it didnt take me long. just need a lil common sense thats all. try to figure out the 'point' of the tap. once you've located the whereabouts of the 'tap', work yourself through the digitizer. good luck

:D

[khad_o]

The digitizer doesnt do it as you cant actually hit the spot at all and then you are stuck in a loop until you reset the machine... which could go on forever! It seems to go on a regular basis but not all the time. If I leave it for a few days it usually gets better... but not for long.
Clie Europe have actuallly stated today that they WILL NOT support this machine as it was purchased outside of Europe....
I am sick of being screwed by Sony at work, over Aibo and now Clie...


wow you had an aibo? how much did it cost you if you don't mind me asking? its pretty cool ever get a chance to spy anyone?hehe :D

[PeteUX]

Duh! I cant even respond to that.... !!!

[winexprt]

...that when the screen is flipped and rotated around it sometimes loses its bearing.

Every flip & twist Clie I have ever owned has had this problem. Seems to be inherent in the design. Bugged the HELL outta me. One of the BIG reasons I left the clamshell Clies behind. I was SO tired of having my digitizer off NO MATTER HOW MANY TIMES, OR HOW ACCURATELY I CALIBRATED. :(

Happy to say the digitizer on my TH55 is DEAD ON BALLS accurate. :p

[crazy_smeggie]

I have never had a problem with the digitizer that couldn't be corrected. When you digitize, make sure you are NOT in landscape mode or you will be way off - like you are now.


SMEGGIE :D

[winexprt]

For all of you with UX's (& NX80's too for that matter), please perform this simple test.

First, go here Ak Stylus Test (http://www.akeysoft.com/product_details.asp?prodname=Ak%20Stylus%20Test) and download the free app Ak Stylus Test. Install it. Open your UX50 (DO NOT rotate the screen and fold it back down on the keyboard) and go to Prefs -> Digitizer. Do it as accurately as possible. Run Ak Stylus Test. You should see the crosshairs following exactly where your toothpick stylus is pressed.

Now, flip & rotate the screen so it's in tablet mode. Run Ak Stylus test again and see what happens.

There hasn't been a clamshell Clie yet that I've tried that the digitizer, when PERFECTLY calibrated & tested with Ak Stylus Test in the 'Open' mode didn't instantly become skewed when the screen was flipped and put into tablet mode.

[.PoNeH]

"A Festivus, For the Rest of Us!" Hahahah, classic,

You know, I actually tried it out 2 Xmas' ago. Didn't quite work. My friends just got mad and 2 of them left the party early. It was worth a try tho.

[crazy_smeggie]

For all of you with UX's (& NX80's too for that matter), please perform this simple test.

First, go here Ak Stylus Test (http://www.akeysoft.com/product_details.asp?prodname=Ak%20Stylus%20Test) and download the free app Ak Stylus Test. Install it. Open your UX50 (DO NOT rotate the screen and fold it back down on the keyboard) and go to Prefs -> Digitizer. Do it as accurately as possible. Run Ak Stylus Test. You should see the crosshairs following exactly where your toothpick stylus is pressed.

Now, flip & rotate the screen so it's in tablet mode. Run Ak Stylus test again and see what happens.

There hasn't been a clamshell Clie yet that I've tried that the digitizer, when PERFECTLY calibrated & tested with Ak Stylus Test in the 'Open' mode didn't instantly become skewed when the screen was flipped and put into tablet mode.

Assman? Proctologist?

You got a "bum" rap on that one. Someone obviously "fingered" you as the guilty proctologist!!

Sorry. As you were...


SMEGGIE :D

[.PoNeH]

Hahahahahaha

[PeteUX]

...but you cant turn off the digitizer... can you???
This hasnt typically been a set up issue as it happens starngely whilst set up and in use... this time, about 4 months after it was last reset.
If you cant touch the digitizer points because the touch area is 2" left of the actual point, how do you use the digitizer or use the Stylus test software?
You cant!!!

[crazy_smeggie]

You have to guess where they might be. Then, make sure you are NOT in landscape mode and redigitize. Come on, Pete, it's not that hard.


SMEGGIE :D

[khad_o]

you can...just find out where it generates the tap. if its 2" to the left, tap your stylus on the right of the screen and work yourself from there. when your in digitizer mode, make sure the point is in between (centre of) your actual tap and the generated tap.. just takes a bit of common sense. good luck. its just a waste of good UX if you're not using your UX for that excuse..

cheers:D

[PeteUX]

YOu people are puttiing up with this shite? There are no such issues with the non-flip pda's. Personally I am not prepared to keep guessing where a touch point is as I dont have time for that. I have a life. This DOES NOT WORK and how the hell do you get a UX50 out of landscape mode? Its a landscape device, the digitizer doesnt open without the silk so doesnt have a non landscape mode. When its out you cant guess where the spot is for the point iin the top left of the screen because it is 2" left of the outside of the device. YOu cant touch it because there is no screen there. Try this on your device... Select an icon that is 2" LEFT from the LEFT HAND SIDE of your screen.

[cktlcmd]

YOu people are puttiing up with this shite? There are no such issues with the non-flip pda's. Personally I am not prepared to keep guessing where a touch point is as I dont have time for that. I have a life. This DOES NOT WORK and how the hell do you get a UX50 out of landscape mode? Its a landscape device, the digitizer doesnt open without the silk so doesnt have a non landscape mode. When its out you cant guess where the spot is for the point iin the top left of the screen because it is 2" left of the outside of the device. YOu cant touch it because there is no screen there. Try this on your device... Select an icon that is 2" LEFT from the LEFT HAND SIDE of your screen.


Yes the UX can open up in landscape mode when digitizing, that is, if you use "codediver" to widen the "Preference" application of the UX. That would definitely create a two inch gap when trying to redigitize. May be crazy smeggie is trying to suggest, that if you are using codediver to widen the preference application of the UX, to take out the preference application from codediver or turn codediver off, then perform a soft reset.

I had a similar problem as yours because I used codediver to widen my preference application. Now everytime I perform a soft reset or hard reset, the UX would open up in full screen landscape mode (without the silk screen), thus when I tap on the targets, the digitizer is off by an inch or two. I solved this problem by turning codediver off, then redigitize. I then permanently took off the "preference" application from codediver.

But judging from your responses above, you are not using codediver. You have tried every suggestions too. Thus, the only logical conclusion is that it is a hardware problem and you need to send it to Sony for repairs.

Good luck.

[PeteUX]

I binned Codediver a while ago when Agendus and DTG went widescreen. I would assume using codediver to set up the machine would be against all common sense as it wasnt designed to do that.
I understand now why no-one actually understands the problem... however, I still have this issue and need to find a way to get my UX50 to Sony in the US for repair or in the bin when the next wifi pda hits the shelves!
Does anyone have an e-mail address for Clie US???

[crazy_smeggie]

I remember when I first got my UX. It was within the first week or so that they were available because I had pre-ordered my UX-50. I never used Codediver for the digitizer because that would be stupid but I DO remember on a few occasions when used in conjunction with another program that I don't recall, that the digitizer after a reset, was in landscape mode and I had to figure out this exact situation that you are experiencing. I would digitize - in landscape mode - and then my digitizer would be off by, you guessed it, about two inches. It took me a while to figure out that you are only supposed to digitize in 300x300 mode because I couldn't figure out why they would allow the app to expand to landscape if it wasn't meant to be utilized that way.

We are just trying to help you, Pete, without having the benefit of actually seeing or holding your device. If none of our suggestions help you, contact Sony by querying it on Google. If for some reason you can't click on Google because it is two inches off, I'm out of suggestions for you. :)


SMEGGIE :D

[cktlcmd]

PeteUX I have a question, did you use codediver to widen the preference application of your UX before you decided to delete it from your programs? How about trying this suggestion:

1) Install codediver.
2) Use codediver to make the preference application of your UX to go widescreen (480x320).
3) Do a soft reset.
4) Use codediver to remove the preference application of your UX from its widescreen orientation.
5) Do a soft reset.

This is just my suggestion, if it works, hey it will save you time. If it doesn't, it won't hurt anyway. Good luck.

[khad_o]

YOu people are puttiing up with this shite? There are no such issues with the non-flip pda's. Personally I am not prepared to keep guessing where a touch point is as I dont have time for that. I have a life. This DOES NOT WORK and how the hell do you get a UX50 out of landscape mode? Its a landscape device, the digitizer doesnt open without the silk so doesnt have a non landscape mode. When its out you cant guess where the spot is for the point iin the top left of the screen because it is 2" left of the outside of the device. YOu cant touch it because there is no screen there. Try this on your device... Select an icon that is 2" LEFT from the LEFT HAND SIDE of your screen.

we're only trying to help you pete. Our suggestions is just based on the information that YOU give us. i have a life too (don't even suggest that we don't), but didn't take me that long to calibrate it (not more than 10 min. what are you, the PM? what the hell would you miss?). it wouldn't hurt spending a lil bit of time on your UX. it may be you have all the money in the world to spend on and just throw out a UX and buy a new one. well, some of us are just not like that. appreciate the things that you've got pete. and sorry if i offended you because quite frankly i was offended by your comments..

cheers

[PeteUX]

I think you have now guessed that this is reall stressing me out... apologies for the outburst, but, I havnt used codediver to set the UX up at all. Its always done in "normal" mode. However, when this situation arises and you dont hit the spot on the left because you cant, it keeps going around in circles as it needs you to hit the correct spot. I have left it alone for a few days now and it comes and goes... Its wierd. The major downer now is that I have to send it to the US to get it looked at. Sony really peed me off on this one. Using my NX70 now but will sell both and get a T5...
apologies to all. Its knackered and I do find it strange that some of you seem to be accepting this as a minor inconvenience.

[crazy_smeggie]

Pete:

It's not that we are minimizing the severity of your problem, it's just the simple fact that you are the only one in the entire world who is experiencing this incorrectable issue. We have all had similar issues and we have articulated to you how we solved our problems.

We are not a paid Help Desk service. We provide assistance to those who are willing to listen, have the ability to take instruction and are pleasant to work with. You and your remarks do not fit the aforementioned description. So send your UX to Sony and be done with it...because I am.


SMEGGIE :D

[hesh]

For all of you with UX's (& NX80's too for that matter), please perform this simple test.

First, go here Ak Stylus Test (http://www.akeysoft.com/product_details.asp?prodname=Ak%20Stylus%20Test) and download the free app Ak Stylus Test. Install it. Open your UX50 (DO NOT rotate the screen and fold it back down on the keyboard) and go to Prefs -> Digitizer. Do it as accurately as possible. Run Ak Stylus Test. You should see the crosshairs following exactly where your toothpick stylus is pressed.

Now, flip & rotate the screen so it's in tablet mode. Run Ak Stylus test again and see what happens.

There hasn't been a clamshell Clie yet that I've tried that the digitizer, when PERFECTLY calibrated & tested with Ak Stylus Test in the 'Open' mode didn't instantly become skewed when the screen was flipped and put into tablet mode.

I ran did this test and mine works fine. :D

[PeteUX]

The Enormity of that statement... the only one in the world to have this problem is key...
Thanks everyone. End of subject.

[crazy_smeggie]

The only one in the whole wide world. Yer hatin' that. That IS huge. It sucks to be you. :)

Did you try to disconnect the battery?


SMEGGIE :D

[khad_o]

oh come on pete :). don't be offended. we're more than welcome to help you (that's if you want our help). try download the 'ak stylus test app'.. see if it gets you anywhere..

cheers :D

[mutantblack]

yep yep...listen to khad_o, crazy smeggie, winexpt....u will never get wrong. They r the true master of ux50. Just give like 10 mins on it and try out what they said...u won't get wrong. Just 2 cents.

[khad_o]

:D im flaterred. but im no master. winexprt, crazy smeggie, amoon and lots of other members is .. :D im just here to help as much as i can and ask for help mostly. (btw im using ux right now, i was wondering how on earth can i press the enter button to go to the next line? thanks) :D