Upgradage

[aChistu]

I have an NX60, and interestingly enough, since I bought it, I have had mad need for a camera (which is strange), every other day I would have had a use for a camera, and my NX60 failed me ;)

I have Best Buy's service plan, and need to know a good way of getting my NX60 to "qualify" for an upgrade to the NX70, or NZ90.

Anyone know how to do so? ;)

[aChistu]

and by "upgrade" I mean "swap-out"

[GSC3D]

Ive done it by calling to see if there were any NX60s in stock... If there are none, you can usually go in and tell them it is doing some really odd software thins occasionally... tell them you need a replacement immediately and it appears all they have is the NX70v... so you'll have to take that since it so important to you that you cant wait for them to get the NX60s back in.

It will only work if there are no 60s in stock so try to make sure before you come in to the store.

also, if you dont have a real hardware rpoblem, I wouldnt reccoment "making" one... if youre exchange is refused or anything... you'll be stuck with a gimpy clie untill they agree, or untill they get some 60s in stock.

Id suggest something like... a problem causes frequent unpredictable crashes, or when you hotsync the palm crashes or resets without updating info, etc.... something bad, but not obvious enough that they can expect to see the clie do it in-store before they grant the exchange... they have to take your word for it this way...

If you are annoying enough they will most likely say "okay" and upgrade you to the in-stock NX70v.

Ive done it, and seen it work so you shouldnt have too much trouble...

also, they may try to pawn some opened box, or demo model off on you... dont accept it... they suck and almost always have issues.

[GSC3D]

oh yeah... and do a full reset to delete all software you have installed and reset to default settings... when you go in, have alow battery... all these things will help you convince them that its easier for them to just agree with you and get you to leave the store.

[Token User]

Originally posted by GSC3D
oh yeah... and do a full reset to delete all software you have installed and reset to default settings... when you go in, have alow battery... all these things will help you convince them that its easier for them to just agree with you and get you to leave the store. ... and in the mean time, you have driven up the cost to everyone else. Ripping off the vendor is not going to affect their bottom line - they pass that type of thing onto the consumer.

A poor choice was made. Deal with it. eBay your NX60, take the difference and apply it to a NX70 or a NZ90.

[rcrump2005]

I agree with Token User.... you messed up... why should everyone else pay for it... suck it up and re-sell you NX60. Also.. the camera in NX70 is more of a fun point-and-shot.... if you really need a real digital camera - buy one and keep your NX60

[cerberus]

Why do you think the consumer pays for it? He paid for a service plan. How many service plans go unused at Best Buy. Probably hundreds of thousands. that means that Best Buy has excess money to play with. that will balance out costs. Also, what do you think Best Buy does with broken units? They send them to Sony, where Sony "fixes" them and sells them as remanufactured. They also take little hit on remanufactured because the markup on the original unit has made up for it. you guys are pissed because you never buy service plans and then you can't upgrade your model. It's called "taking advantage" of what the company put into place. Don't blame people for finding loopholes, blame the company for not closing them.....

[Submicron]

as posted by aChistu:
I have Best Buy's service plan, and need to know a good way of getting my NX60 to "qualify" for an upgrade to the NX70, or NZ90. Geez... you're not one of those 'the rules don't apply to me' types, are you?

[n2ifp]

It's dishonest and ultimately will drive up costs, anyway you slice it. If nothing else it will drive up the cost of the service plan. Oh, BTW, I do have BB's service plan for my NX70. At the time it ended up only costing me about $14.00 USD, when I factor in the gift card given as a discount.

[CrakerZ]

I agree with n2ifp: dishonest is dishonest. The same sort of rationalization applies to software (gee, Bill Gates is so rich already, why should I pay for this copy of XP?). Stealing is stealing, and no amount of rationalization will make that change.

I, too, bought the BB plan, as I do on all expensive hardware that can be dropped out of my pocket. I actually started with an M100, which went south on me in two weeks. I traded up to an m500 (paid the diff, of course), which died on me twice and was replaced both times. The third time it died, I traded up to the NR70, which I loved - for a while. I was actually looking forward to the day my NR died (it got caught in a reset loop - the tech worked on it for an hour!) so I could upgrade to the NX70. It was a close thing, too. I was on the verge of giving it to my wife so I could buy the NX outright. (as someone's tagline sorta sez: A new Clie model doesn't break my old one - just my credit card limit!)

BTW, the BB tech told me that if they send a unit back with NTF (no trouble found), they get charged for it, and can pass that back to the customer (YOU).

[Submicron]

as posted by CrakerZ:
BTW, the BB tech told me that if they send a unit back with NTF (no trouble found), they get charged for it, and can pass that back to the customer (YOU).Just out of curiosity, how could they pass the cost back to a customer, sitting at home, with the new unit? I don't go for this ripping off Best Buy either, I just don't see how BB could recover their costs on something like this.
:confused:

[cerberus]

No one is talking about dishonesty. If the techs don't verify the problem, I guess it's my fault that they exchange the PDA for me. I'm not saying that when you want a new model, you should 'break' your PDA. It is however, in the rules of the game that you get a new one when yours breaks, no matter how small the problem. Again, the company set the rules of the game. If you know how to play, you can. Yes, a NFF will cost you money. That hurts no one but you. I was a tech at Best Buy and saw this come in all the time. It's easy to tell when someone is trying to cheat the system by making up problems. The problems don't check out and you don't get a new PDA. Slice all you want, but I doubt that we will drive up the price on technology. Markups take care of that fact.

[kdn102]

I agree with everyone! Almost.

Yes, those warranties make the store tons of money. However, if a lot of people start exercising the warranty one of two things will happen: 1) they will raise the price, or 2) they will stop offering it.

Also, what was suggested to do so that BB will exchange it is wrong. Sell it and buy the NX70 if you have to have it.

And to wrap it up:
The grass is always greener on the other side. The camera is handy, but not good for anything serious. Just stick with the NX60 and be happy you own one of the top 3 handhelds in the world!

[CrakerZ]

Originally posted by Submicron
Just out of curiosity, how could they pass the cost back to a customer, sitting at home, with the new unit? I don't go for this ripping off Best Buy either, I just don't see how BB could recover their costs on something like this.
:confused:

Well, you do sign a piece of paper when you exchange your unit, so they know who you are. I suppose they can cancel your warranty, if nothing else. Ask cerberus. And if they absorb the cost, believe me, it is passed on to the consumer.

Originally posted by cerberus
No one is talking about dishonesty.

Some posts were. Faking a problem is faking a problem. Faking is dishonest. Quit sugar coating it. I'm all for taking advantage of the policy - as you can see by my post. I shop BB mostly *because* of their warranty policy - which this branch honors quite well. (I adore their return policy almost as much as Costco's!)

Markup is profit, the reason stores exist. If you don't like the price, or the policy, vote with your soles and go someplace else.

[n2ifp]

I can kill a PDA and leave no trace, not that I intend to, but I can:)!

[Token User]

Originally posted by n2ifp
I can kill a PDA and leave no trace, not that I intend to, but I can:)! Does that make you a PDA Sniper, Assassin, or Ninja??

[n2ifp]

No, just an undertaker, I'd give it a decent burial:D!

[Token User]

Originally posted by n2ifp
No, just an undertaker, I'd give it a decent burial:D! Ahhh ... everything falls into place. I just noticed you are from Joisey. Lotsa bodies buried over there.

Shouldn't laugh too hard ... my wife is looking at east coast positions at the moment, and NJ is on the list :).