Help With Ms Import

[mshaf]

When I try to start MS Import my computer says "Sony PEG Mass device found" Then the wizard comes up asking to find the driver. I have tried unistalling MS Export and reinstalling but still no driver found. I tried a hard reset. Still nothing. Sony couldn't help yet either. Any thoughts would be appreciated.

[Importluva]

I've had this happen before. Try this. Have it search with the cd in teh drive. If that fails, then reset your computer, and then try again. DO NOT UNISTALL/REINSTALL BEFORE YOU RESET. Try this and see if that works. It did for me.

[mshaf]

Just tried it and it didn't work. Thanks though

[NX70]

Hy,
It sometimes works just to change the USB-Port. Don't ask why!
And as my predecessor said. search the CD in X:\Drivers\SCSI where X is your CD-Drive. Now it must work.
If not email me I will fix this..
greetz

[n2ifp]

Hmm, this can be tough to pin down, especially with Win 2K.

[mshaf]

NX70,
Tried that there is no file like that on the cd.

[mshaf]

Sony Level 2 reps can't figure it out either. I'm ready to return it. If I could only find the file where the driver is located for MS Import then I could get it going. It doesn't seem to be found under C:\Program Files\Sony Handheld\USB_Driver

Can anyone suggest another place for the hardware wizard to look?

[n2ifp]

As I said some have had a tough time with Windows 2000. I once had a problem with Iomega's ZIP250 USB Active Sync. Once I deleted Active Sync, my Clie and Camera worked again on Windows XP, BTW so did my ZIP drive.

Other problems found in the past with other users:

Overclocking(not possible on the NX yet)
Defective Clie, possibly damaged by static discharge.
The USB cradle.
Software problem in the Clie.
Corrupted Windows driver.

I presume you have already looked at the Windows Patch on Sony's support site.
http://www.ita.sel.sony.com/support/clie/nx70v/softupdates/

My only other suggestion is to make a backup copy of your Sony Handheld folder and then proceed to uninstall and remove all things Sony, including the destop. I don't how you would find or know if all instances of the Sony USB drivers were removed.

Another thing, if possible, double-check your Clie on another PC to make sure it's okay. I have seen stranger things happen, so don't rule anything out, without first verifying it.