View Full Version : Awesome new app!!!!!
NX70BOY
03-01-2003, 02:08 PM
There is a new ToDo kind of app, called Shadow Plan. It looks
pretty awesome. You can get it here. (http://www.palmgear.com/software/showsoftware.cfm?sid=D1A836B5-FF38-472E-AF9BD9FEB9E7731E&prodID=9066) It supports Sony HiRes +!!!
Here's some of the thing is can do:
Define and save custom filters - some of the most powerful filtering available on Palm OS!
Define and save multiple layouts and views
Infinite item categorization.. gone are the days when you could only put one category ("tag") on an item, and have only a few categories. Why not define as many as you want?
Automatic importing from To Do!
Some previous updates follow...
VFS Support!
Sony High Resolution Mode (Handera high res to come soon)
New option for ToDo import; bring in only unfinished todos!
International support on desktop! (handheld always had it)
Font support in the handheld!
New custom column, Days until Due! This column is enabled through the Custom list view system.
Global pref to cause linked items to contain the filename and Shadow hierarchy leading to it
A new Windows desktop application and true synchronizing conduit! Both Mac and Unix versions are on their way soon, too! (built at the same time!)
File operations popup menus on file screen; Changing categories is a snap!
On-screen mini editor so you can edit while seeing your list!
New graphical button bar; pretty and more bang for your buck!
Recent files popup allows you to jump arond without going to file selection screen. Remembers up to 10 recently visited lists!
Maybe the most customizable Palm OS application around?
Items now able to be any type they want (even Custom type)
When jumping to a linked application you can now jump back!
Can control linked todo categories from within Shadow
Can automatically link items to ToDo if you like
Beaming files to other Shadow users
More keyboard support through-out
Sort level by level as well as whole list as before
Support for multiple files with linking between!
Expand and collapse items, notes and links onscreen .. something you won't find in other apps, thats for sure!
Super customizable views and display modes
Built in views: Checklist, Tasklist, Notes, and Flat View; bild your own!
Drag and Drop to move items around
Powerful single and multi-item clipboard
Link to ToDo, Datebook, Address and Memo databases, with more to come!
Sort by any criterion
Filter and Hilight lists
Zoom into sublevels to keep deep levels visible
Syncronized link to ToDo and Datebook..
Very flexible auto-numbering and auto-bulleting
Import and Export (even as HTML!) via Memos, DOCs, XML, more!
Colour support for emphasis, searches, and clarification
The best support available -- email the author, or join mailing lists and web forums
And More
Check it out!
aaronrkelly
03-01-2003, 02:57 PM
Actually its not new, several people here use it - if you look at the top of the link it says Submitted September 12 2000
But for anyone that doesnt already use this check it out.....
PurpleMD
03-01-2003, 03:10 PM
Not new but good call!
*YellowRose*
03-01-2003, 03:55 PM
There's also a really great Yahoo group for Shadow, too . . . in case anybody is interested.
I love Shadow, and think Jeff's the best....
rhart00
03-01-2003, 05:58 PM
what is the name of the yahoo group? shadowplan is great. I have been using it since they released it a while ago.
*YellowRose*
03-01-2003, 06:22 PM
It's Shadow-discuss. Here's the subscribe address:
shadow-discuss-subscribe@yahoogroups.com
There are over 1600 members!
There's also a alpha/beta test group where you get to try out the new bells and whistles Jeff adds, but is not for the 'faint of heart' although I've personally never had a problem...you can get more info on that here: http://fw.skeleton.org/mailman/listinfo/shadow-test
Hope this helps! =)
Damn, and I thought we had a new app here:(
NX70BOY
03-01-2003, 06:48 PM
Sorry Tixx. Thought I had something new. It's still cool though, right?
Originally posted by NR70BOY
Sorry Tixx. Thought I had something new. It's still cool though, right?
It's cool:)
kstuart
03-01-2003, 07:41 PM
I've been using Shadow for a month or two now, both as a project planner, and as a ToDo app.
I liked two things - 1) That it allowed more than 15 categories, and more than one category per item (since this therefore has to be separate from PalmOS categories, he calls them "Tags", and 2) That it linked to all the Palm databases, ie Datebook, ToDo, Address, etc.
However, the program, while having great features, is poorly designed. Part of this is because there has been no overall change since the original design - all of the features have been pasted onto the existing structure.
The result is that it is not really practical, especially as a ToDo app.
For example, in the built-in ToDo app, in order to change the category of an item, you tap on the category, a list of categories pops up and you pick the new one. In Shadow, you have to tap and tap and tap and tap and tap - roughly half a dozen taps just to add or change a "Tag".
In the built-in ToDo app, to look at a particular category, for example "Personal", you just tap on the current category in the upper right corner and select the new one. In Shadow, to show only items with a particular Tag, you have to tap on the tiny "F" in the corner, enter the "Filter Manager" and on and on.
Not only does everything take far too many taps, but the program is easily the slowest one on my Clie. I have 500 ToDos (more than most people, but not even near the most - CESD said that he knows of a user who has 7,000) which includes a number of "list" items, such as "Read" and "Watch". Shadow takes 7 seconds on my relatively fast NR70 (66mhz) to open with those 500 items. The built-in ToDo takes far less than 1 second. DateBk5 opening all my appointments and all my ToDos, takes less than 2 seconds. The worst thing is that even if you do nothing at all, Shadow takes 7 seconds to exit ! This is maddening when someone asks "What is Joe Blow's phone number?" and you have to wait 7 seconds before you can even open Address, let alone find the number for Joe. I don't even want to think about how long it would take with a 33mhz or 16mhz Palm (which is most of them out there).
And, I have no confidence that any of it will get any better. Why? Because Jeff is a really nice guy. What this means is that he reads ALL the messages in both Shadow mailing lists. Recently, I mentioned some of these concerns to him, and he replied "I can't even begin to think about that, I have hundreds of emails to read". He has also admitted that his own project planning is on scraps of paper, so clearly he doesn't find Shadow practical either...
CESD (author of DateBk5) is also a solo developer, and he has made several wise decisions - he limits his interaction with the customer base, and he has refused to write a Desktop app (he just tells people to keep their PDA with them and use DateBk5 on the PDA). In contrast, Jeff is currently working on a Windows desktop, a MacOSX desktop and a Linux desktop and so far they all are unusable because they are missing many important features of the PDA app (such as Tags).
Even worse is that Jeff is working on other programs, and from his web site, you can see he tries to keep up with a large number of other computing and Internet interests.
It's not the first time that I've seen a PalmOS developer who has "bitten off more than he can chew". I checked out the web site of the solo developer of DeepReader (a very nice DOC file reader) and it was clear from his various interests that he didn't possibly have the time to do hardly any development at all. Shortly after that he posted to the DeepReader mailing list that his wife just had twins. Of course, if he didn't have any time before, he now has much less! ;) There has been no word from him and no new versions for months now.
hherbzilla
03-01-2003, 07:56 PM
Originally posted by *YellowRose*
I love Shadow, and think Jeff's the best....Definitely.
hherbzilla
03-01-2003, 08:17 PM
Originally posted by kstuart
"For example, in the built-in ToDo app, in order to change the category of an item, you tap on the category, a list of categories pops up and you pick the new one. In Shadow, you have to tap and tap and tap and tap and tap - roughly half a dozen taps just to add or change a "Tag"."
Actually, it's just two taps: 1) Tap and hold on the tag column to open the list, and 2) make your selection from the popup.
"In the built-in ToDo app, to look at a particular category, for example "Personal", you just tap on the current category in the upper right corner and select the new one. In Shadow, to show only items with a particular Tag, you have to tap on the tiny "F" in the corner, enter the "Filter Manager" and on and on."
Wrong again. If you don't want to take advantage of tags, you can just use "standard" categories by clicking the "down arrow" in the upper right corner. One click to open the list, and one to select your category (e.g., Business, Personal, whatever).
However, you seem to be talking out of both sides of your mouth. If all you need is a simple to-do app, then Shadow is going to be overkill for you. Just use the built-in app. If you want to take advantage of tags and filters, which are EXTREMELY powerful and flexible, then nothing comes close to Shadow.
"Not only does everything take far too many taps, but the program is easily the slowest one on my Clie. .. The worst thing is that even if you do nothing at all, Shadow takes 7 seconds to exit !"
Sounds like something else is going on. I don't notice any speed problems on my SJ30. Granted, I don't have 500 tasks, but it's as snappy as any other app for me. There's NO delay while exiting.
Additionally, you may want to consider another "methodology" for tracking to-dos. I say this to be helpful, and not critical. I just read "Getting Things Done" by David Allen and found it very useful. Having 500 to-dos just seems wrong.
"And, I have no confidence that any of it will get any better. Why? Because Jeff is a really nice guy. What this means is that he reads ALL the messages in both Shadow mailing lists. Recently, I mentioned some of these concerns to him, and he replied "I can't even begin to think about that, I have hundreds of emails to read". He has also admitted that his own project planning is on scraps of paper, so clearly he doesn't find Shadow practical either..."
Well, I'll take a developer who listens to his customers any day. Jeff is extremely responsive, but he certainly doesn't implement every request that comes his way. If you read the mailing list, you'll see that he definitely has priorities. Also, if you paid attention when reading about the "scraps of paper," you would have seen WHY he doesn't put everything into Shadow. It had more to do with his office setup than anything else.
You're certainly entitled to your opinion, but I thought it was a mostly unfair characterization of both Shadow and Jeff Mitchell. It also sounds like you haven't fully figured out how to use Shadow yet. A little knowledge can be dangerous sometimes.
If you read some of the other threads here, you'll find that Shadow is one of the top 3 apps of its kind. Anyway, just my .02.
Unregistered
03-01-2003, 09:18 PM
Originally posted by kstuart
For example, in the built-in ToDo app, in order to change the category of an item, you tap on the category, a list of categories pops up and you pick the new one. In Shadow, you have to tap and tap and tap and tap and tap - roughly half a dozen taps just to add or change a "Tag".
Course, the ToDo app has no features. Since Shadow has hundreds of features, its hard to make 1-tap-solutions for all of them. Of course, as you know, Shadow is refined constantly, too.
Not only does everything take far too many taps, but the program is easily the slowest one on my Clie. I have 500 ToDos (more than most people, but not even near the most - CESD said that he knows of a user who has 7,000) which includes a number of "list" items, such as "Read" and "Watch". Shadow takes 7 seconds on my relatively fast NR70 (66mhz) to open with those 500 items. The built-in ToDo takes far less than 1 second.
Not fair comparison; Shadow is optimized to be fast for use; after that 7s you can use it lightning fast, even for multi-megabyte lists. Also note that DateBk and ToDo don't have hierarchy or item to item relations.. Shadow has a *lot* more to do. That said, it is optimized for runtime, not open/close time. Lastly, in your specific case, it is doing a lot of extra work for the linking and such, as was explained when you brought this up personally :) Most lists do not have to have big hits open and close.. usually it is less, and if tries to minimize depending on a lot of things. So yes, Shadow is a little slower on startup.. but thats what you pay for the power.
And, I have no confidence that any of it will get any better. Why? Because Jeff is a really nice guy. What this means is that he reads ALL the messages in both Shadow mailing lists. Recently, I mentioned some of these concerns to him, and he replied "I can't even begin to think about that, I have hundreds of emails to read". He has also admitted that his own project planning is on scraps of paper, so clearly he doesn't find Shadow practical either...
Thats very out of context, thanks. When asked a question in good humour, I respond in good humour. Taking it out of context is rather silly and insulting.
If you're curious, I will explain my organization system, which I might add you have no idea about. Remember I get several hundred feature reuqests and questions a day, and paper is very efficient at keeping tallies of these events, since I choose development direction based on importantance of request to everyone, frequency of request, etc. So I keep a few key features up on a *chart on the wall* where I can tally them. I keep a pile of scraps around because *as I explained* when I'm using the PDA for ssh/telnet, it cannot also be used for shadow, because of limjits *of those apps* (you cannot leave them without losing the session). So when I'm working remotely, I cannot also use Shadow. Thats not Shadows fault.
CESD (author of DateBk5) is also a solo developer, and he has made several wise decisions - he limits his interaction with the customer base, and he has refused to write a Desktop app (he just tells people to keep their PDA with them and use DateBk5 on the PDA). In contrast, Jeff is currently working on a Windows desktop, a MacOSX desktop and a Linux desktop and so far they all are unusable because they are missing many important features of the PDA app (such as Tags).
I get a few dozen complements on the desktop every day. IT may not do some of what you need.. such is life. It does 90% of what *most* people need (but not nearly what everyone wants). As you can see, it is growing a lot right now.
It is behind, but it most certainly makes thousands of people very happy. Also, you're not a developer, and I humbly submit you've no idea what you're talking about with regards to cross platform development on a common source base. (I don't mean that as an insult; you know me, but I am going to respond to what seems an unjust slam)
Even worse is that Jeff is working on other programs, and from his web site, you can see he tries to keep up with a large number of other computing and Internet interests.
Really? Such as? You're going to judge my ability to function based on guesses about what I do in my spare time?
We have 2 products.. XCade and Shadow Plan. XCade grows in bursts, and you'll note hasn't had work in 2 months. I expect to put a couple weeks into it, and then it can rtest awhile more. IT is a game, and thus can be bursty. It has nkil impact on Shadows growth. Again, you can ask me these things before going on a slam :)
It's not the first time that I've seen a PalmOS developer who has "bitten off more than he can chew". I checked out the web site of the solo developer of DeepReader (a very nice DOC file reader) and it was clear from his various interests that he didn't possibly have the time to do hardly any development at all. Shortly after that he posted to the DeepReader mailing list that his wife just had twins. Of course, if he didn't have any time before, he now has much less! ;) There has been no word from him and no new versions for months now. [/B]
I'm working my bones off trying to get things together before I have kids ;)
You make some specific requests, and we'll talk.
You've mentioned you want changing tags faster.. you can do it in 3 taps. If you can think of a better way, let me know.
The idea of modes came up I think *yesterday*, and is a totally unrefined idea. So of course it will not be acted upon until it does become a refined idea. You want me to say change my entire plotted direction on a whim of this supposedly new idea? Of course not.. I've got a list of things to be done, in approximate order, that you yourself had a part of making. If I was to drop all of thast to work on this brand new unrefined idea, I'd be an idiot, and it would annoy everyone who is waiting on the stuff I've promised to deliver over the next month.
You know us.. we've got a good democratic process going.
If you've got a good idea on reducing the tap count, let me know.. of course I'll jump on it if it makes sense.
You are right.. Shadow's UI needs a lot of work. But it is certainly not bad, and we get tonnes of compliments on it every day. It is organic though for sure.. showing the stress of fast and massive growth. But that design is solid.. planned up front to grow in various directions, to work as people want it to work, etc.
See you in the lists; I hang out in the forums here too, though ;)
Jeff
Unregistered
03-01-2003, 09:24 PM
Originally posted by kstuart
Hey Ken,
make me a list of your issues. As always, I'm open to work them over, and as said, you do have points. I'm not sure we can invent new ways to reduce taps, but if you make a list of all the facets you think are slow or too many taps, that could be helpful; ie: I think using the tags is pretty good, but I'm atypical.But what *other* facets? No other app has this sort of thing, and tags are still "new"-ish, so thats a tougher one to do. But what other aspects? I may not be aware of all your frustrations.
The 7s does seam high though; are most of those 500 items linked to the todo/datebook/etc? Every link requires Shadow to go through and check the original for changes and details, and the OS does not support a way of saying "yep, we've checked it, dont' check it again", so we have to recheck them frequently (even after you've opened and closed), though there are some tricks we can do..
Anyway, help me out, and we'll help you out as we can.
jeff
Griff
03-02-2003, 12:07 AM
AHHHHHHHHHHHHHHHHH
Jeff has followed me here...someone make him stop....for the love of gob, make it stop!
Griff
03-02-2003, 12:16 AM
OK, now, in all seriousness.
WHOA
That has to be the first public "slam" of Shadow and Jeff I've ever seen.
The only thing I can agree with is the tag management system...but I have already submitted an idea for that, and I hope once the latest round of desktop work is done, Jeff will go back and look at my idea.
I find Shadow very quick and efficient for how I use it. Of course there are feature *I* want, but I know I'm not the only one out there. I can only hope my continual nagging will get Jeff to take more notice of what I'm saying, but I'm not going to blame his other activities if he doesn't.
I think the main problem with Shadow is that the same wheel can be built any of a hundred different ways. I think a post in the discuss forum about how you'd like to use shadow would be good, maybe some people can help out. Obviously changing Shadow to support modes would be a ways off, if at all, and honestly, I don't think I'd support it.
You did take a few things out of the context where they were discussed. I really don't understand what your motivation was for posting how you did.
As far as I know, Shadow wasn't built to replace the todo app, but only recently discussion has been directed towards that subject. I'm really excited to see what comes next.
Unregistered
03-02-2003, 08:28 AM
That has to be the first public "slam" of Shadow and Jeff I've ever seen.
It it surprises you that it happened here on the these boards? The meeting place for all Clie owning Whiners?
notmuch
03-02-2003, 08:47 AM
Originally posted by kstuart
I've been using Shadow for a month or two now... yada, yada, yada, yada, yada.... There has been no word from him and no new versions for months now.
mindless drivel. I suggest you log out of ClieSource and get to work on those 500 todo's. ;)
Unregistered
03-02-2003, 02:36 PM
Originally posted by notmuch
mindless drivel. I suggest you log out of ClieSource and get to work on those 500 todo's. ;)
Besides.. theres been a new Shadow Plan version every couple of months for a couple of years; theres usually multiple alphas every week.. Shadow has probably had more releases than almost any app.. heck, even the alpha and beta groups are open to the public, and very busy.
And free updates for life!
*shrug*
I do my best, and its better than most :)
jeff
kstuart
03-02-2003, 02:45 PM
Actually, it's just two taps: 1) Tap and hold on the tag column to open the list, and 2) make your selection from the popup. There are no Tags to choose in that popup.
If you want to take advantage of tags and filters, which are EXTREMELY powerful and flexible, then nothing comes close to Shadow.
The problem here is that this power is often useless. The point of the PDA is to have quick access to information. The fact that pressing a hardware button when the Palm is off instantly brings up that application, without a 3 minute "boot" process, is just one example.
Similarly, anything which requires more than 2 or at the utmost 3 taps is to me useless on a PDA.
I was very jazzed about Tags and Filters until I discovered that after I had setup all my Tags, then if I wanted to only see items with that Tag, I had to setup a special "filter" that takes a couple of minutes for each one! And the point of tags is that you can make more than 15.
If you read some of the other threads here, you'll find that Shadow is one of the top 3 apps of its kind.
Oh please, that's out of 4 or 5 total, plus or minus. (Of course, someone will pop up to say that there are 6, since in the 21st Century, people want to "win" the argument, rather than look at the points being made.)
It also sounds like you haven't fully figured out how to use Shadow yet. A little knowledge can be dangerous sometimes. Actually, a little knowledge should be enough to run a PDA application. The manual is deficient in ways that Jeff has acknowledged - among his many good qualities is that he is frank, and doesn't hide problems. Of course, the manual is one of the many many things on the list to be done, of which there are too many for one person to finish prior to 2010.
As far as myself, I first installed Shadow well over 2 years ago, and have spend well over 100 hours over the past couple of months trying to get it to work (partially as a result of reading the GtD book mentioned by someone above).
I find that people really take to heart their "choices". Negative reviews on the Internet always provoke angry responses...
PS More later on Jeff's comments, but their existence is a proof of my overall point. You won't see CESD even reading this forum, because he understands he doesn't have the time.
But I'll say at this point, that I've emailed Jeff previously on every issue I've brought up here.
I can also say that I've had to go back to Arranger for Project planning, because Shadow will not link to existing Datebook or Todo database items, which Arranger will, due to a bug which I've emailed Jeff twice about, and which has been ignored in favor of many other issues, most of which seem far lower in priority IMHO.
Being responsive to customer input is wonderful, but using the input of enthusiasts as the major source of prioritizing is incredibly bad. Most people don't report bugs in PDA apps they are trying, they just say to themself "this sucks", and then later report that "Bonsai is my favorite" in threads.
iebnn
03-02-2003, 02:51 PM
100 hours? Wow.
Griff
03-02-2003, 03:06 PM
It it surprises you that it happened here on the these boards? The meeting place for all Clie owning Whiners?
I assume this wasn't posted by Jeff...then again, who knows if the Jeff here is Jeff or not ;-) Someone needs to register.
Griff
03-02-2003, 03:08 PM
I can also say that I've had to go back to Arranger for Project planning, because Shadow will not link to existing Datebook or Todo database items, which Arranger will, due to a bug which I've emailed Jeff twice about, and which has been ignored in favor of many other issues, most of which seem far lower in priority IMHO.
Shadow will link to existing Todo items, but you must create the items from the todo database (New From), I do it all the time.
I would consider this more a feature request than a bug.
kstuart
03-02-2003, 04:23 PM
notmuch wrote:
quote:
--------------------------------------------------------------------------------
Originally posted by kstuart
I've been using Shadow for a month or two now... yada, yada, yada, yada, yada.... There has been no word from him and no new versions for months now.
--------------------------------------------------------------------------------
mindless drivel. I suggest you log out of ClieSource and get to work on those 500 todo's.
LEARN TO READ
That quote referred to DEEPREADER.
I suggest you go back to "Dick and Jane" (although if you are under 20, they probably didn't even teach you that).
kstuart
03-02-2003, 04:26 PM
Shadow will link to existing Todo items, but you must create the items from the todo database (New From), I do it all the time.
I would consider this more a feature request than a bug.
The bug that I have reported twice WAS in "New From".
kstuart
03-02-2003, 04:46 PM
Regarding Jeff's comments, there doesn't seem to be much more that I haven't addressed... the explanation of the paper filing system doesn't make it seem any less 19th Century... how do you search scraps of paper for "memory" "tag" or "crash" ?
I get a few dozen complements on the desktop every day. IT may not do some of what you need.. such is life. It does 90% of what *most* people need. Now that makes me think that this "Jeff" is actually someone else ("Kevin"?). Every time that anyone in any discussion group says that they use some product other than Shadow, they always say that the Desktop is lame, and even some of the Shadow enthusiasts say so. I tried it once (I've paid for it and the PDA products as well, btw) and any item that I entered into the Desktop, I had to remember to open again later on the PDA, so I could add Tags, Links, and so forth. As a result, it is better to just open my PDA while I am looking at my PC and enter it there.
You're going to judge my ability to function based on guesses about what I do in my spare time? No, I judge based on what I have seen going on generally over the past two years, and in detail over the past few months.
Actually, the remark was really a compliment. I find that the interests that Jeff has (and the author of DeepReader as well) are ultimately more significant than what happens to some computer program. As such you are not going to be like some of the more nerdy geeky types who eat, breathe, and drink computers (cf sourceforge.net) and thus I doubt that the computer program will ever be appreciably better - which is no big deal, frankly.
ddsmith
03-02-2003, 07:07 PM
I have found Jeff very informative and responsive. Shadowplan may not be the best product for everybody in every case. I don't think we need to be slamming a developer because he can't make every single user 100% happy. We all want to do different things in our own way.
As to updates he has many updates in beta right now and if you would checkout the shadow discuss yahoo group you would see the multitude of requests he is deluged with.
I agree with posting our opinions but do we have to post personal attacks?
Unregistered
03-03-2003, 07:26 AM
Regarding cusotm filters and tags.. I'm thinking of building an option so you an generate a customfilter on tag dynamicly.. ie: A filter wizard which just lets you say "this and that" and it spits out a temporary filter for you.
The problem space is that such things as tags are still new, and new everywhere.. we've invented something, and are still exploring the possibilities. If we had just copied the idea from someone else, it would've been easier to improve aupon.. instead, we've (yet again) done something new and super useful, and are still tuning it.
Don't flame kstuart.. hes a good chap and is voicing his frustrations. Shadow does have a few oddities, and New From does have bugs on some units and needs to be improved.
Anyway.. so you've gone back to an app that doesn't even have a desktop, and has 1/100th the features of Shadow?
And yes.. you can add tags with 2 taps using the tag column. Check it out.
And our desktop works very well and is quite bullet proof. So it has less features than the handheld.. it is younger. And it ahs more features than a lot of apps, and is dirt cheap like all our products. The desktop updates are coming now, and theres lots of good stuff going on. *shrug*
Arranger has been updated how many times in the last 3 years? :)
jeff
Unregistered
03-03-2003, 08:06 AM
As an aside..
It is telling that kstuart is angry because I do too much support, and work too hard taking care of people. (I know those folks who need the help appreciate the hell out of it, and I'm proud of the fact I'm well known because of my good reputation for hard work and good support).
But, philisophically, is there too much support? I have often wondered about it.. I usually spend 2h to 4h doing support evry day, leaving 4-6 hours for development on a perfect day. (And yes, I used to work 12-15 hours every day, but can't do that anymore..)
I don't think I can easily cut back on support without hurting the userbase, and I hate the idea of people being unhappy :) I get dozens of mail a day with people thanking me for help or prompt replies.. peopel are used to 1-2 days (or more) delay, but I dont' think thats right.. for me, they usually get a response in minutes to hours, certainly next day.
But I have been trying to dream up ways of better handling it.. hundreds and hundreds of questions a day is rough.
But anyway, I digress.
I guess perhaps kstuarts getting the short end.. I build by popularity of request, necessity of request, time investment (if Iv'e got 2h, and a 2h fix, better to do it than a 5h job split up), etc. I guess some fo the things he wants may not be what are shown to be popularly requested.
The toughest thing about being a developer who builds for a real audience (most developers build what they want, hoping it'll sell; they don't know this, but its true; I build by listening to the public, as all know) is that you cannot please everyone all the time.. anything you do will doubtless leave someone else saying "hey, why aren't you doing this piece I want done?". The only answer is.. if it needs doing, it'll be done in time, and hopefully the right time. And I do try and make everyone happy at the right time, and right now I'm working on the desktop, since that is highest in demand.
jeff
(And you know its the real me, since I type so fast I make a lot of typos in correspondance ;)
hherbzilla
03-03-2003, 01:42 PM
Originally posted by Unregistered
But, philisophically, is there too much support? But anyway, I digress.I, for one, appreciate the level of support you provide. Since I've been using Shadow, there have certainly been a number of substantial releases. I would rather have a developer who listen to his users than one who is locked in a room and coding without user feedback (just to be clear, I certainly don't put CESD in this category, either).
notmuch
03-03-2003, 03:44 PM
Originally posted by kstuart
LEARN TO READ
That quote referred to DEEPREADER.
I suggest you go back to "Dick and Jane" (although if you are under 20, they probably didn't even teach you that).
Oh, ouch. Actually, "mindless drivel" was referring to your entire post; you'll notice I quoted the first and last lines.... My apologies for such a gross generalization; you did make a couple legitimate points. What set me off was your unwarranted attack on Jeff, combined with your obvious ineptitude with Shadow (all of which has been well documented in this thread).
Oops, I digress into the flame war again... Sorry. I can offer some constructive suggestions: Regarding speed, you could try:
1) Use the File Link feature. Rather than have 500 linked todo's in one outline, create any number of different outlines (by large project, category, whatever) and link them to one master outline.
2) Reduce your linking. I'm using GTD too, and I try to link only one "Next Action" in each project... makes your todo list much easier to swallow, and Shadow will be snappier.
3) For quick phone number lookups in any app without exiting, check out CallLookupDA (free) or PopupNames (shareware).
Griff
03-03-2003, 04:52 PM
HAVE to agree with number 2 here. Even DA only has 70 projects going, so one next action each makes 70 next actions for projects and then let's say 30 for non-projects.
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