Palm Desktop Question/Installation CD

[DMSB]

I just upgraded from a malfunctioning T/E to a T/3. I uninstalled (using cleansweep) the Desktop from the T/E and then tried to install the desktop from the T/3 CD. Installation won't progress - says there is already a newer version of desktop installed. I've emailed palmone - the support area of the website says not to use anything else except the version that comes with the T/3. I haven't hotsynced yet. What do I do now? Am I worried about nothing? Thanks for anwering what is probably a stupid question.

[bryus]

Just download the latest and greatest version from Palm One's website. It should be compatable with ALL current handhelds.

[Vidge]

Um, no. The version of the desktop for the TE/T3 is different - and it is not available on the website. It has support for the different PIM fields.

I'm confused - you said you uninstalled the desktop and then the installation wouldn't take? How could it see a newer installation if you uninstalled it? Do you have a version of the desktop still on your computer? If it is from the TE, then you are fine.

[DMSB]

Guess I wasn't very clear. I returned the T/E and all cables, accessories, etc. including the install disk to the store on Sunday and exchanged it for a T/3. Charged that all night, and then looked at the palmone support site - I figured the desktop would be the same or that the T/3 would just install whatever else I needed on top of the existing palm desktop. Saw the warning about "use the disk that came with the device" so I used Norton's CleanSweep to remove what ever palm stuff I could (also trying to clean up some remains of previous programs that I didn't like). Then I tried to install the desktop using the T/3 disk, but it would stop and give me a message that another newer version was detected. BUT, the desktop wasn't functional and since I no longer had the T/E CD I couldn't restore parts that were missing.

Emailed palmone, got some stock replies, tried to use add/remove to get rid of the vestiges of the T/E desktop, but evidently the uninstall manager is on the CD, so that was out.

I ended up calling Staples - they had already packaged the T/E for return but a sympathetic clerk went through their shipping boxes and dug out the T/E CD for me. I went and picked it up, fixed the files, and hotsyncd from there. Went to palmone and downloaded the T/3 fixes and now all is right with my T/3. This was much easier than searching out all the palm files in the windows registry and editing them!

Diane