4 Weeks Palm T3 SD-Terror - no solution so far!

[Jimknopf]

When users complained abaout SD-errors with their T3s some weeks ago, Palms first reaction was a mixture of ignoring the problem and hinting at SD-card manufacturers, in both ways massively playing down their own resonsibility for the issue.

If at that point they had reacted fast and put a fat and clear cut warning on their support page (which I visit regularly with new devices), I would have had the chance of saving 3 (!) SD cards, one 256Mb and two 128Mb cards from 3 different (!) manufacturers.

But when I finally heard about the issue, it was certainly not for Palms sake, but for that of many irritated users, finally *forcing* them to admit, well "some kind of SD card problem".

Everything Palm did in this affair was too late and too little:
Many users have got permanent errors on their SD cards since then.

First the (wrong) impressin was spread that it was a rare phenomenon, perhaps happening only on few (big) cards or from certain manufacturers. Now it is crystal clear that users had problems not only with cards over 256Mb, but also with smaller ones, and not only from certain manufacturers, but from many different ones.

My SDcards all three were used on The T3 and show the meanwhile well known "0x2908" Bad Sector error. *None* of them works correct any more. This way using them on my T3 trashed about 200$ for nothing.

Until today I find no big, easy to see warning on their support page, together with a big apology to T3 users.
I find no concrete data: how many users with which cards, which Mb-size and from which manufacurers are proven affectedso far?
*Nothing* informative at all.

And after four weeks(!) of SD card terror for T3-owners and of playing down the issue they not only continue to use this extremely poor and lousy official "information" politics, but still have no solutions for all those, who have to guess if they can put their SD-cards into the trash bin right away.
Oh great, they're so small, it hardly matters - for the trash bin...

I've been ethusiastic Palm user since the Palm III and used different Palms since then. And I like The T3 *very* much in more than one way.

But be sure, I will *not* forget how thsi stupid management treated me as a customer during these 4 weeks (and how long still ???).

I won't throw away my T3 or sell it below price, no, of course.
But wait a while, when I see an alternative in a market, where the alternatives are becoming more interesting from year to year, then I will remember how they treated the customers of their newest and best devices...

And be sure I will keep on protesting against this kind of customer-hostile behavior as along as I'm still interested in this elsewhere fine T3...

Jimknopf
:cool:

[peakpro]

T3 card problems..... terror???

boy to you need to get your priorities straight...

[Jimknopf]

Originally posted by peakpro
T3 card problems..... terror???

boy to you need to get your priorities straight...

Thank you for the advice, but it seems it worked, and at least somebody noticed the issue even though obviously not having the problem of three trashed cards himself ;)

Perhaps there is a tiny little chance that Palm might notice a tiny bit of rapidly fading user appreciation as well ...



Jimknopf
:cool:

[Vidge]

Palm IS working on it - look at the link in this thread (http://www.palmonecity.com/forums/showthread.php?s=&threadid=790)

[soccrnj80]

iy fried my 256 sd card, and I was told by a palm tech that it only affected cards 256 and above. I used a 128 card and after 2 days of using it for mp3's it is now fried. This is so horrible on palms part. Did they even try using an sd card in a unit before they boxed them and sold them to customers?? This unit has done so much damage and the least they could do was put out a public warning. I was told that it was only 256 and above. So now I have 2 completely useless sd cards. I will make palm make right on this. This is horrible!!!!!!!!!!!!!

[JwY]

since i never actually had a palm before my t3 i didn't have any sd cards so fortunately for me i heard about it before going to buy one
i do have a 32mb mmc lying around so i'm just using that right now as a backup card for backupman

[n0m0n]

Well I do think Palm needs to at least send an email out to there customer base or those whom have registered there T3's.
I think the lack of information from them is throwing a major scare into there customers.
Silence is not golden that is for sure.
Does anyone know if they are days, weeks or months away or is it a secret.
I sit here wondering/worrying if I was stupid for not returning it before the retail dead line for return???

[Joe Cortese]

I feel stupid.

I keep putting the thing up for sale and then withdrawing it.

The reason why I feel stupid is that I have a faulty product and I havent sent it back.

Its faulty

Why do we cling to it so strongly.

It doesnt matter how you look at it. Its faulty.

[ifonline]

...and I was told by a palm tech that it only affected cards 256 and above. I used a 128 card and after 2 days of using it for mp3's it is now fried.

I think this is a fine example of what so many people are missing in regards to this issue. Where is the accountability? Why do so many people seem to think this is no big deal? Why are people actually getting mad at those that are experiencing this problem, and provide excuses for Palm to act the way they do? I'm not referring specifically to this thread or to this forum, but I'm just speaking in general.

Palm creates new hardware. Supposedly they test it before release, but I'm really not convinced of that. The hardware hits store shelves and people buy it. They use it. It physically destroys the user's personal property.

Stop.

Problem number one. What in the hell did the beta testers do? Didn't a single tester use an SD card? Come on... I don't buy it. If I assume that Palm even did use testers, then I will assume that some of them used SD cards. I will continue to assume, then, that some of those had issues, but Palm chose to ignore them (a gamble on their part, maybe).

To continue...

These users report the problem to Palm, and their first response is "we've never heard of that. It must be a software conflict."

Stop.

Ah... so the response to someone calling in about anything is to belittle them and tell them that it must be their fault? Palm has used the same mumbo-jumbo for as long as they have been around, and it's tiring and insulting. There are plenty of us out there that actually do have a clue as to what we are talking about, but when we call, we get treated like we are stupid and incapable of using a PDA correctly. Funny thing is, we've all heard their "hard reset, reinstall one by one to find the problem" song and dance so many times that we have done that by the time we place our first call, and yet, they insist we do it again (because clearly we are morons and can't do this on our own).

To continue...

Okay, so multiple people call and Palm begins to get the idea that maybe there's a problem. They won't admit anything, and I'd be willing to bet that somewhere deep inside Palm HQ, there is hope that it really isn't their problem... who knows. Anyway, they arm their idiot support center with crappy information for when others call.

Fine. So, a customer that is looking for info on this situation calls and asks about the SD problem. The Palm rep tells the customer the line from the top of my response: "It only affects cards 256 mb and greater." So the customer happily trots off to the store, buys a T3 and two 128 mb cards, goes home, and fries both of them.

Stop. Oops. Here's another problem. Palm is responsible for what their idiot staff spews out to the public, and according to the previous poster, the converstation with Palm included Palm saying it only affected high-capacity cards. Wrong. They are now responsible to this caller as well as any other caller that they unloaded this crap onto.

And yet, with all of this (and other reported problems), there are those that will defend Palm to the death. There are those that will call anyone who complains a "whiner." Why? Why are people so damned apathetic that they refuse to take responsibility, and refuse to be shocked when others don't take responsibility?

Palm's product is physically destroying personal property. It's as simple as that. Don't tell me that I can't complain about this because I don't own a T3. I'm not going to buy a T3 and fry a card just so I can be a part of this discussion. Don't tell me it's no big deal, either. It is. People that suggest this isn't anything important need to get off their asses and stop being so lazy and apathetic.

Oh, and don't tell me that every new advancement in technology will always have bugs and issues. That's yet another crappy excuse, and I don't buy it. The T3 isn't that much of an advancement. Besides, my brand new color laser printer doesn't pint on most of the pages, with the excuse that it's a new printer, therfore it's going to have issues. Stop pretending that it's okay to have problems with hardware/software. It's not.

Lazy developers and programmers need to be held to a higher standard and need to be held accountable for their sloppy programming and development.

[Joe Cortese]

Someone who talks sense.

There is simply no excuse and Im fed up with hearing people defending Palm. Who gives a damn about Palm? You purchase their product. Thats all you do.

Basically, they have conned all of us.

I will no longer buy their product

[mtuckman]

I don't think it was as bad as a con. Unfortunately it is business as usual in the computer industry. (I am in it and I have seen this more and more every day. Companies respect their customer and employees less and less.)

I have been pretty laid back about this, right until I had a crash this morning and my last backup was from Friday, as my cradle is at the office. If the T3 had not been having problems with the SD cards, then I would have a 256 MB card and would be backing up x times a day.

I lost a good 2 hours of work from this morning due to that crash. This problem is costing us more than just the fried cards. It is costing us time and money.

I really like the format of the T3, the bluetooth works great in my house, and the price was fantastic for the kind of unit. I had considered the UX50, but it was more than wanted for more than I wanted to spend.

Palm rushed this unit out to the market in defense against the UX50, and I can not believe for a second that they were not aware of the problem with the SD card. I do believe that they did not say anything to their level one support people at first, and when they finally did instructed them to stall. This is typical of a lot of companies nowadays. (Anyone thinking about Micro$oft right now???)

If I was not frequently in ClieSource then PalmOneCity, I would have had no idea about this, would have bought a large SD card, would have had it fried, and probably exchanged it and gone through the whole process again.

The only way to make it clear to Palm that this is unacceptable is to either write to them CONSTANTLY about this, or if you have not bought the unit to wait until it is fixed, if even then.

The internet and especially boards like this one are a great way of putting and keeping pressure on companies, and I guarantee that Palm is watching!

[ifonline]

I don't think it was as bad as a con. Unfortunately it is business as usual in the computer industry. (I am in it and I have seen this more and more every day. Companies respect their customer and employees less and less.)

Agreed. I am the IT Manager for my Sheriff's Office (I'm a Deputy as well), and I just purchased 8 brand new computers, including one for myself. Seven of the eight work just fine. Mine, the eighth one, has some unknown driver error that crashes the system about once every three or four days or so. Trust me when I say it's not a software issue. This computer is right out of the box. Not a problem, I think. I'll call the tech support for this and get another one. Remember, I just bought them a week earlier. Their response? You can send it to us and we'll repair it.

I remind them that I can't be without my computer because of my job, I remind them that the computers are no more than a week old, and their response is still "there's nothing we can do. We don't replace computers." That's sad...

I have been pretty laid back about this, right until I had a crash this morning and my last backup was from Friday, as my cradle is at the office. If the T3 had not been having problems with the SD cards, then I would have a 256 MB card and would be backing up x times a day.

I lost a good 2 hours of work from this morning due to that crash. This problem is costing us more than just the fried cards. It is costing us time and money.

This is something I really hadn't considered. I use my PDA (T2) pretty extensively, but if I lost everything, I wouldn't be too bad off. I have the computer at work (when it decides it wants to work), and one at home, and both are running the Palm Desktop, so I have backups both places and sync with them both daily. Lost data, and more importantly, lost work, is a real issue. Lost work translates into lost money. Who is going to cover that? According to Palm, it's not their fault, as it must be a software conflict.

Palm rushed this unit out to the market in defense against the UX50, and I can not believe for a second that they were not aware of the problem with the SD card. I do believe that they did not say anything to their level one support people at first, and when they finally did instructed them to stall. This is typical of a lot of companies nowadays. (Anyone thinking about Micro$oft right now???)

Absolutely. Obviously, Palm (as does any company) wants to make money. Fine. That's not an issue, as we all want to make money. But to make money at the expense of your user base is absurd. If Palm ends up driving its user base away, they won't make anything. It seems to me that their focus these past few weeks has been their wine & dine sessions with their investors. Sad...

When I was in the Marine Corps, whenever we got word that Congress was going to inspect our living conditions to ensure they were up to standards, we had to clean and repair what we could so they looked good. Congress would come through and see the repairs, see the new paint, etc., and leave thinking that everything was okay. It was a scam. We had some of the worst living conditions known to man, but we made it look okay so no one would be embarassed by a poor Congressional report.

I see this situation as being the same type of scam. Palm either ignored the problem or suggested it wasn't anything to worry about as far as their investors were concerned. Once the wine & dine games were over and the investors bought their crap, Palm returned to their tech department to work out the real problems that they had been hiding.

It's unfortunate.

[Stefan Knochenhauer]

I have just contacted PalmOne Germany on the issue... I will keep you informed about their reply... I, too, want to finally use my 256 MB SD Card...

[Jimknopf]

Originally posted by Stefan
I have just contacted PalmOne Germany on the issue... I will keep you informed about their reply... I, too, want to finally use my 256 MB SD Card...

If nothing substantial has changed meanwhile, you will get the standard answer which I got as well:
"as we said Palm is working on a solution of the problem".
Great! Wouldn't have thought that might be possible...

Have a look at their support page!
Anyone recognizing any SD-card-problem there?
*Any* information about what's going on since 4 weeks???

*Any* spreadsheet, naming how many users, which Palm T3s with which serial numbers, which cards with which size / from which producer got problems?
*Nothing*!

Perhaps this is exactly their view of customers:
"Nothing" for "Nobodys"


Jimknopf
:cool:

[Pescado]

Sad to see their customer concern following Sony's lead.

[Jimknopf]

Monday, November 3rd:

PALM SUPPORT PAGES

Status:

I find *no* indication whatsoever of their T3 SD-cards desaster



Palm Knowledge Base for "secure digital card" finds useful items like:


" 1. Features of SD (Secure Digital) expansion cards
2. Information on m125 Secure Digital (SD) and MultiMediaCard slot and content cards
3. How to perform File Management with Secure Digital and MultiMediaCard expansion cards
4. Information on the Secure Digital Music Initiative
5. How to use images on SD and MultiMedia Cards from digital cameras with the Palm(tm) m500/m505
6. Information on Secure Digital error 1000
7. How to use an SD compliant Digital Camera with a Palm(tm) handheld
8. Information on why Palm(tm) chose an expansion card slot supporting SD Cards and MultiMedia Cards
9. Features of Expansion cards and data backup during HotSync(r) operations
10. Information on using SD cards larger than 32 MB with cameras and Palm (tm) handhelds
11. Information on Memory Capacity of Palm(tm) Expansion Cards
12. Information on SD expansion card interoperability

!!!...Palm(tm) Expansion Cards and expansion enabled handhelds are fully compliant with SD (Secure Digital) specifications and interoperable with other SD devices. Likewise, third-party SD Memory cards used with SD compliant third-party devices are interoperable with Palm(tm) handhelds. !!!

13. Information on Palm(tm) expansion cards on SD media
14. Information on Bonus Software and SD expansion cards
15. Information on printed vs. actual data capacity of SD and MMC cards
16. Information on the difference between SD and MultiMediaCard
17. Information on SD and MMC card Format differences
18. How to use the PalmModem(r) for a HotSync(r) operation
19. Information on what you need to use the PalmModem(tm) for a Network HotSync(r)
20. Information on the GSM Upgrade Kit


21.How to install Mapopolis maps to an Expansion card.
22.What to do if the Palm(tm) MP3 Audio Kit SD Card reader will not work on Windows 98
23.Information on how the Backup Card: 16MB keeps your data safe
24.Information on expansion cards not fitting/staying in the expansion slot
25.Using Secure Sockets Layer (SSL)
26.Information on beaming with the Palm(tm) V series while connected to a Palm Travel Kit
27.Information on beaming with the Palm(tm) IIIc while connected to the recharger kit
28.Information on Customer Care and Repair for Palm(tm) Expansion Cards
29.Information on known issues with the PalmPak(r) Games Card: Zap!2016 Memory Leak
30.Information on the black plastic expansion card insert included with new handhelds


31.How to receive support for the individual applications on the Travel Expansion Cards
32.Information on copying applications to and from Expansion Cards
33.Information on using Palm(tm) Expansion Cards
34.Information on what is provided on the PalmPak(r) Travel Cards
35.Information on storing Palm(tm) application (Addressbook, etc.) data on expansion cards
36.Information on the Find application and expansion cards
37.How to install Audio or Image files on an Expansion card equipped Palm(tm) handheld
38.Features of the CMOS image sensor in your Palm(tm) Zire(tm) 71 built-in digital camera
39.Information on running applications from the Palm(tm) Memory Expansion Card
40.Information on the Vegas Slots game included with the PalmPak(r) Games card


41.Information on the Klondike game included with the PalmPak(r) Games card
42.How to view files on an expansion card
43.Information on discovering other Palm(tm) Bluetooth(tm) Cards already in a session
44.Information on bonus software enabled to read and write files on expansion cards
45.Information on VersaMail(tm) 2.5 and Secure Socket Layers (SSL)
46.Information on how secure the My Info section is on the Palm.Net web site.
47.How to receive support for the individual applications on the PalmPak(r) Dictionary Card
48.How to receive support for the games on the PalmPak(r) Games Card
49.Features of the Backup Card: 16MB and third-party conduits using Palm(tm) application databases
50.Information on what is provided on the PalmPak(r) Dictionary Card


51.Information on how secure the Palm.Net(tm) network is
52.Information on what games are included on the PalmPak(r) Games Card
53.Information on how image files and audio files are stored on the expansion card
54.Information on accessing secure HTTPS web data using Java applications on Tungsten(tm) W
55.What to do if Microsoft Internet Explorer 5.0 fails to load the secure site during activation of the Palm(tm) i705 handheld
56.Information on how to format an expansion card in the Palm (tm) handheld
57.Information on compatible modes of MultiMediaCards for Palm(tm) handhelds with expansion slots
58.Information on PalmPak(r) Content Card Compatibility with Palm(tm) Tungsten(tm) and Zire(tm) series handhelds
59.Information on the Palm(tm) Portable Keyboard's compatibility with third party applications
60.Features of the Palm(tm) V/Vx Modem
61.Information on PalmModem(r) battery usage
62.Features of the Palm(tm) III series PalmModem(r)
63.Features of Palm(tm) Recharger Kit for the Palm(tm) IIIc handheld.
64.Information on TDK Global Pulse Modem and MultiMail Pro 3.1
65.How to set your PalmModem(r) to Ignore Dialtone
66.What to do if Graffiti(r) recognition seems slow with the Palm(tm) Portable Keyboard driver enabled
67.Information on international character support with the Palm(tm) Portable Keyboard
68.Information on why you cannot perform a HotSync(r) operation while using the Palm(tm) Portable Keyboard
69.Information on the applications included on the expansion cards (64MB and 128 MB Palm Utility Software: Expansion Card Plus)
70.How to make calling card phone calls when using the PalmModem(r)
71.Information on PalmPak(r) expansion cards with the Palm(tm) Tungsten(tm) C handheld
72.Information on upgrading the Synapse Pager Card to newer version of Palm OS
73.What to do when you experience a modem failure with a Megahertz(r) PC card
74.Information on PalmPak(r) Game Series Cards and the Palm(tm) m130 and monochrome screen Palm(tm) handhelds (m125, m500, i705)
75.Information on new PalmConnect(r) USB Kit drivers
76.Information on other Palm(tm) handheld working with the PalmModem(r)
77.Information on recharging Palm(tm) V series handhelds outside the U.S.
78.Features of the Palm(tm) V travel kit
79.Information on the availability of airline power receptacle for use of the Palm(tm) IIIc Auto/Air Recharge Kit
80.Information on what is required to use your Palm(tm) V modem with the GSM Upgrade Kit
81.Information on what the GSM Upgrade Kit includes
82.Information on assigning iMessenger(r) to a key in the Palm(tm) Portable Keyboard driver application
83.Information on offering the GSM Upgrade kit versions for other GSM phones
84.Information on how many versions of GSM Upgrade Kit are available
85.Information on using the infrared feature while using the Palm Portable Keyboard
86.Information on which phones are supported by the GSM Upgrade Kit
87.Information on using ShortCuts and accessing Menu commands from the Palm(tm) Portable Keyboard
88.What to do if certain games were fine and now seem jerky after installing the keyboard driver
89.Information on what is required to use the GSM Upgrade Kit
90.Information on the Palm(tm) Portable Keyboard driver


90 entries for sd card issues!

Do you find *any* *single* entry for the sd-desaster caused with Palm T3s?

And this after 4 weeks of ongoing damage???


This is Palm "support"


Dirk
:cool:

[Stefan Knochenhauer]

Well, as JimKnopf already pointed out earlier to me... if nothing substantial happend, I would get the standard answer... and here it is:

Wir moechten uns fuer Ihre E-Mail bezueglich dieses Themas bedanken. Im
Moment versuchen wir so viel Information als Moeglich zu sammeln, um zu
ergruenden, warum es zu dieser Problematik kommt.

Seien Sie versichert, dass unsere Entwickler an diesem Problem arbeiten
um sicherzustellen, dass derzeitige und kommende SD Karten weiterhin
unterstuetzt werden.

Wir wuerden Ihnen empfehlen in einigen Abständen unser Support Portal zu benutzen, um eventuelle Neuigkeiten zu diesem Thema in Erfahrung zu
bringen:

http://www-5.palmone.com/de/de/support/tungstent3.html

It is basically saying that they are trying to get as much information on the problem as possible and we should be assured that their developers are working on it to ensure that currently available SD Cards as well as those to come out in the future will be supported on the Tungsten. They also recommend to check the support portal in regular intervals...

but as JimKnopf pointed out quite impressively there is nothing on it concerning this special SD Card issue...

I am slowly starting to get frustrated....

[Rolibo]

Originally posted by Vidge
Palm IS working on it - look at the link in this thread (http://www.palmonecity.com/forums/showthread.php?s=&threadid=790)

Afaik there is nothing official about that on PalmOne's website. Until PalmOne releases a statement or a patch I look at that as rumors.

Rolibo

[Rolibo]

In my opinion it is one of PalmOne's responsibilities to either release an update for the SD card issue or to replace the defective devices with working ones. Right now the T3 does not even fullfil the features it should have. It comes with a MP3 player software but you can not use it unless you are willing to risk a damaged SD card. This is already enough reason to give it back.

Another responsibility is to replace the damaged SD cards. According to a german law the producer of a faulty device that damages other items has to compensate the damage.

I was pointing that out to PalmOne Germany. Their answer was to write to escalations@palmone.com (I hope I remembered that right). I wrote to that address 10 days ago and guess what: No answer up to now. I even resent the mail: No answer. Not even a confirmation that the mail was received.

If PalmOne does not understand that customer service is one of the most important things they are going to lose lots of customer.
It is easy to destroy a good reputation, but 100 times harder to get it back. Then it might be too late.

Rolibo

[foghead]

Originally posted by Rolibo
Afaik there is nothing official about that on PalmOne's website. Until PalmOne releases a statement or a patch I look at that as rumors.

Rolibo
Based on that kind of logic (?), I think that the whole SD destruction issue is just a rumor based on the fact that I have been using a 256 MB card in my T3 for a month now with absolutely no problems and PalmOne has never officially acknowledged it on their web site even though there are multiple documented communications attesting to it. :rolleyes: :D

[iboar]

Originally posted by Joe Cortese
I keep putting the thing up for sale and then withdrawing it.

I kept debating what to do also. I need to use SD cards fo backup, but can't because of the issue of frying cards. I already lost one card! I finally had to face the fact that without the ability to use SD cards my T3 was limited. Tomorrow would have been my 30th day after purchasing. I slowly and reluctantly placed everything back in the package it came in, except for the T3 itself. I really didn't want to do that hard reset to it and then lay it to rest! Finally, I did the hard reset to clear off all my stuff. Then I repackaged it and took it back to Best Buy and got my money back.

I feel bad about doing it, but if I hadn't and PalmOne didn't come up with a fix, I would have been stuck with a used T3 with very little resale value. I hope they get this problem resolved because I really like the T3 form factor. I plan to buy another one in the future if PalmOne satisfactorily resolves this issue. For that reason, I got my money refunded rather than trading for a different PDA. Until then I will use and older Palm and dream of better days gone by! :( :( :( :( :(

[Jimknopf]

Originally posted by Rolibo
... Their answer was to write to escalations@palmone.com (I hope I remembered that right). I wrote to that address 10 days ago and guess what: No answer up to now. I even resent the mail: No answer. Not even a confirmation that the mail was received.

Rolibo

They told me this email adress as well.

As far as I remember it was emea.escalations@palmone.com

But I'm not sure about the correct spelling either.
Do you still have the corrcet form of the email adress?
Could be helpful, since I have begun to gather signatures for a user protest in Germany. Will keep you informed here a s well.


Jimknopf
:cool:

[Rolibo]

Originally posted by Jimknopf
They told me this email adress as well.

As far as I remember it was emea.escalations@palmone.com

But I'm not sure about the correct spelling either.
Do you still have the corrcet form of the email adress?
Could be helpful, since I have begun to gather signatures for a user protest in Germany. Will keep you informed here a s well.


Jimknopf
:cool:

The address they gave me is palm_escalations@corp.palm.com

Rolibo

[blink-1]

I'm an NX user that is interested in a T3, but cannot conceive of losing the expansion card flexibility.

As PalmOne is not proactively addressing the "situation," and it appears that so far, data has been "anecdotal," has anyone started a poll so that more objective data can be forwarded to PalmOne?

Just a thought.

[matrix42]

Perhaps to wake Palm from it's slumber ( of little or no official commuication) the "SD" issue needs to get to a mainstream news source for visibility, i.e. the issue is quite the topic on forums like this but todate I have not seen anything about this in something like Yahoo news etc, So the folks this is effecting Palm already has their $$....
Just a thought :-)

[GadgetGuru]

I do agree that mainstream news coverage from sites like CNET will force PalmOne to at least respond and acknowledge this problem. (e.g. Last week, Apple was forced to acknowledge that their Panther OS upgrade will delete data on external drives, this T3 SD issue is at least as serious). Palm should face the issue not hide behind statements like 'we are looking into it.' If a patch is coming, then say it is so. If no software fix look possible, then don't get people's hope up and initiate a recall immediately. It's been a month, if they can't fix or even acknowledge an issue like this, how do you expect corporations to trust them when deploying handhelds and securing their data.

[GadgetGuru]

If they don't fix the issue soon, maybe we should email news sites like The Register and The Inquirer to get their attention...

[noneother]

Originally posted by gadgetguru
If they don't fix the issue soon, maybe we should email news sites like The Register and The Inquirer to get their attention...

I would be okay with returning my T3 now, and trying out the WiFI X3i...... since I was hoping hoping for Full T3 Screen Wifi browsing and have been let down by Sandisk, and Palm (if I can't run the SnDk SD wifi card

[Jimknopf]

Thank you very much for your contributions!

Today I have formulated a protest message (moderate in tone but clear cut in the matter) against Palms SD-card behavior, which has already been subscribed by 25 members of the biggest German Palm Forum within a few hours, and seems to get more subcribers soon. I will soon post the same text here and also spread it to any interesting place you know, maybe the with some of you subscribing as well.
If we manage to get *common* and *international* attention by major news sites and/or press, this is maybe the only fair chance of putting pressure to Palm and moving them to treat their customers well.

Perhaps we prove able to spread the news: we users are not just the dark side of the stock market or dumb sheep. We users are the real thing for any company trying to sell stuff!


And one more:
if we hate one thing, it is asking for our money just to completely forget about us immediately after, like Palm One is trying right now...


Jimknopf
:cool:

[edeab220]

http://www.palmonecity.com/forums/showthread.php?s=&threadid=878

;)