Automated Sony feedback

[neojipc]

I'm a huge fan of cliesource, its bar none the best forum on the web for CLIEs. In collectively trying to be heard by Sony is it possible to develop some sort of automated messaging on your site whereby a member/user requesting a feature can essentially bombard SONY with requests.

It could be identical to the process of writing a post except that upon submit it would shoot off to Sony. In my mind its more convenient than

1) find email address
2) open mail program
3) write personalize thoughts
4) send

It would take 2 seconds to write:

want web cam
want open source code
want better info on creating skins
etc etc

bam! send it off.

It may be idealistic but when you find yourself in the mode of "hey Sony...!" take 15 seconds to send them your 2 cents.

just an idea... ;)

[cetchmoh]

c'mon dude... don't ***** around with sony...
these guys know that stuff (want webcam, want open-source, want icecream, want another wife... etc)
by the way... i think it would be illegal to do somethin like that... (spam)

so sit back and relax...

JF

[neojipc]

I respect your comments cetchmoh. If Sony is aware of this stuff they don't indicate it. As examples:

1) as innovative as Sony is they have been through 3 (maybe more) generations of CLIE without increasing internal RAM beyond 16. PowerPC is up to 64 MB internal.

2) their memory sticks are long overdue and insanely expensive compared to other media.

3) their proprietary CF WiFi card is twice as expensive and conveniently the only option.

4) Sony is also notoriously stingy with releasing their code to 3rd party developers - people who bolster their sales!

5) In prowling these forums I've never gotten the feeling that people feel their voice is being heard. Bad custome service.

I don't believe this tactic is spamming. If anything its inverse-spamming: Many individual emails going to one address versus one stock email going to many unsolicited and arbitrarily determined addresses.

In this day and age when "community" is a huge part of the success of a product, some form of validation, a simple nod or "we are listening") of that community is in order.

Kvetch though I might, they do make slick products and they separated me from my money didn't they?

The spirit of this thread is simply to galvanize better customer service.

I praise the day Sony gives me ice cream!

-------------------------
If I put in my two cents but only get a penny for my thoughts, someones making bank!

[Molerat]

^ Personally, I am rather positive members of the CLIE team are aware of this forum. However, I don't know if it makes a difference. Sony is a very large corporation. When you take into account everything Sony is involved with, there is undoubtedly a well-developed beaurocracy in place. The engineers behind the CLIE may very well visit Cliesource. But I'd be willing to bet their design specifications come down from upon high, from those who are much more detacted than the grunts on the project.

So, in a sense, while people are probably aware of our (niche) concerns, they probably aren't in any position to do anything about it. That we get such a good product indicates that the CLIE team is doing the best they can. The lack of communication is probably a combination of NDA/confidentiality agreements, and Sony policy.