gusanitoverde
03-03-2004, 01:15 PM
I am a Clie NZ90 user and my friend has another handheld. She uses hers.
One of the most difficult experiences I have had with Palm Powered devices. A friend of mine who works as a Children and Family Counsleor runs a Pentium III Computer, and is synchronizing her handheld with it. She quite depends on it. She called me to troubleshoot her handheld which “would reset over and over and stopped syncing”.
I went to her place thinking “no problem” I have had many palm powered devices and troubleshoot problems like that many times in different brands of Palm powered computers.
This one was hard…
As soon as I looked at the device and tried hotsyncing, it did not responded. I reset the unit, and reset again bringing the following screen: “SystemMgr.c, Line:5852, SyslinkerStub():Failed to load the shared library.”
Once I determined that I was not going anywhere, I hard reset the unit. I went through the welcome screens, and before I could get to any program the handheld froze bringing the reset screen. Once I manually reset the unit, the handheld will never sync again, since the Connection PC/Cradle has disappeared from the unit.
(I wrote a thread in regards to this common problem after hard reset. The workaround is creating a “Custom Connection”, configure it to connect to PC through the cradle. It should sync now with the custom connection. After synchronization, if it all went fine, the “Connection to PC/Cradle” should be restored from the back up files in the PC, but if the Palm could no longer get it’s info from the old back up files. The connection is definitely lost and the user, from now on, will have to abide by the “Custom Connection”)
Then, after I created the “Custom Connection”, I made a backup of the Palm Folder in the desktop, I tried syncing, and it did. However at the end of the synchronization, I noticed that it did not sync the data of the main applications (Address Book, Date Book, Memo Pad, and To do). Then the screen came again saying: “SystemMgr.c, Line:5852, SyslinkerStub():Failed to load the shared library.”
Next, I checked the conduits, I had to hard reset the unit, to clean up the unit from whatever was synchronized to it, and did all the procedure described in the paragraph above to be able to sync. I tried over and over to sync and the conduits will not work. One time, I tried to change all conduits to “Desktop overwrites handheld”, and it didn’t work. No data was displayed in the handheld, and the PC will bring the message that the handheld is full and could not sync. I tried decreasing the speed in the synchronization, it didn’t work. Finally, I uninstalled the Palm Desktop Software and re-installed it again and it never worked. Same screen would appear: “SystemMgr.c, Line:5852, SyslinkerStub():Failed to load the shared library.”
My next try was to create a new user and transfer the main application data to the handheld, maybe a third party program was causing the problem. So, I hard reset, the unit, of course: it froze, reset, created custom conduit, (PC Conduit is now lost since I can not restore the connection from the original back up folder) and synchronized through this custom conduit. In the fist sync, it did all fine. Then, to recover the data of the main applications: in the PC, I replaced the address book, date book, memo pad, note pad, and to do list folders of the old user name into the new user name. Then, I found out that the information did not sync right, not all of the data was synchronized. The hotsync log in the PC said that the handheld if full. Then, just for curiosity, I looked at the information in the handheld and I could not believe that 51 Mb out of 52 Mb were used. No programs to delete, No large files, I transferred “File Z” into the handheld and it showed the same thing. Ladies and gentleman, 51Mb of this handheld are locked into this device somehow and I cannot use them.
Is this a corrupt ROM? How do you troubleshoot it? I am aiming to sync again the device to the old user name folder.
I told my friend that I would write to the Cliesource Community to get help.
Savvy Users, Moderators, any ideas??? Please!!!
One of the most difficult experiences I have had with Palm Powered devices. A friend of mine who works as a Children and Family Counsleor runs a Pentium III Computer, and is synchronizing her handheld with it. She quite depends on it. She called me to troubleshoot her handheld which “would reset over and over and stopped syncing”.
I went to her place thinking “no problem” I have had many palm powered devices and troubleshoot problems like that many times in different brands of Palm powered computers.
This one was hard…
As soon as I looked at the device and tried hotsyncing, it did not responded. I reset the unit, and reset again bringing the following screen: “SystemMgr.c, Line:5852, SyslinkerStub():Failed to load the shared library.”
Once I determined that I was not going anywhere, I hard reset the unit. I went through the welcome screens, and before I could get to any program the handheld froze bringing the reset screen. Once I manually reset the unit, the handheld will never sync again, since the Connection PC/Cradle has disappeared from the unit.
(I wrote a thread in regards to this common problem after hard reset. The workaround is creating a “Custom Connection”, configure it to connect to PC through the cradle. It should sync now with the custom connection. After synchronization, if it all went fine, the “Connection to PC/Cradle” should be restored from the back up files in the PC, but if the Palm could no longer get it’s info from the old back up files. The connection is definitely lost and the user, from now on, will have to abide by the “Custom Connection”)
Then, after I created the “Custom Connection”, I made a backup of the Palm Folder in the desktop, I tried syncing, and it did. However at the end of the synchronization, I noticed that it did not sync the data of the main applications (Address Book, Date Book, Memo Pad, and To do). Then the screen came again saying: “SystemMgr.c, Line:5852, SyslinkerStub():Failed to load the shared library.”
Next, I checked the conduits, I had to hard reset the unit, to clean up the unit from whatever was synchronized to it, and did all the procedure described in the paragraph above to be able to sync. I tried over and over to sync and the conduits will not work. One time, I tried to change all conduits to “Desktop overwrites handheld”, and it didn’t work. No data was displayed in the handheld, and the PC will bring the message that the handheld is full and could not sync. I tried decreasing the speed in the synchronization, it didn’t work. Finally, I uninstalled the Palm Desktop Software and re-installed it again and it never worked. Same screen would appear: “SystemMgr.c, Line:5852, SyslinkerStub():Failed to load the shared library.”
My next try was to create a new user and transfer the main application data to the handheld, maybe a third party program was causing the problem. So, I hard reset, the unit, of course: it froze, reset, created custom conduit, (PC Conduit is now lost since I can not restore the connection from the original back up folder) and synchronized through this custom conduit. In the fist sync, it did all fine. Then, to recover the data of the main applications: in the PC, I replaced the address book, date book, memo pad, note pad, and to do list folders of the old user name into the new user name. Then, I found out that the information did not sync right, not all of the data was synchronized. The hotsync log in the PC said that the handheld if full. Then, just for curiosity, I looked at the information in the handheld and I could not believe that 51 Mb out of 52 Mb were used. No programs to delete, No large files, I transferred “File Z” into the handheld and it showed the same thing. Ladies and gentleman, 51Mb of this handheld are locked into this device somehow and I cannot use them.
Is this a corrupt ROM? How do you troubleshoot it? I am aiming to sync again the device to the old user name folder.
I told my friend that I would write to the Cliesource Community to get help.
Savvy Users, Moderators, any ideas??? Please!!!