My TH55 is DOA, and can't connect to my computer

[DELLbuyer]

I bought a TH55 from DELL and straight away it couldn't hotsync to my computer. I went through 3 hours of protocols with sony support and we determined the unit had a hardware malfunction that wouldn't allow it to connect.

I notified DELL and they shipped a new one to me ASAP, and a box to airbourne express the old one back. What excellent customer support! I'm buying dell from now on.

[broadus]

Sorry about your TH55, but thanks about the note on Dell's customer support. I ordered a TH55 and cradle from Dell yesterday. Hopefully, all will be well.