UH OH...Fatal Exception!

[tjpetty]

Hate when this happens! Need help!

I bought an SJ-30 a few months ago...love it and it does everything I need it to do. I had the software for Syncing on my home computer, which my son is now "borrowing" in his room (thats another thread). I loaded the software on my work computer today (a more logical place since everything is work related), and when I tried to Hot Sync, I got the *gasp* Fatal Exception screen. Would not reset, had to unplug the battery, etc, then restore from MS. After resetting, I tried to sync again (I am hard headed) with same results. Could it be the USB in my computer has a short or something? Is there anything that needs to be done in the software computer? Any thoughts appreciated!

[Malainie]

Are you using the software Palm Desktop for Clie? or the regular Palm Desktop? I get a fatal exception with the regular Palm Desktop 4.1. I just reset it in the back and all is well.

[tjpetty]

Hi, thanks for the reply! Yes the software is for Clie.

I am guessing that there is a problem with my office pc's usb port...the last time i tried to sync i noticed a small "pop" between the usb port and the cable...so i unplugged and didnt try again. might be a voltage problem with my eMachines.

Now I am only getting the "Fatal Exception" when I do a Search. I can type in a name, and when I press "OK" it begins the search then stops with the warning. Time for a soft reset when I am lucky.

I'm clueless and went to Best Buy to see if they had any SJ33's in stock yet...I have the extra warranty protection...

Any other hints?