Best Buy is a pain but I got my NZ90

[davy19]

Will never ever buy from BB again.

They gave me such a hard time, they wanted to send my old nx70 back.

It took about 30 minutes of conivincg finally they said you can get another nx70, lucky for me they didnt have any, and was able to upgrade to the nz90


Only bad thing is they made me buy another extended warratny oh well, only $70 it was wroth it for the upgrade only paid about $290 or so with tax I guess.

It is charging right now.


Two things I can say is it is BIG, and the cradle really sucks.


I am just hoping the benedits outweigh these two negatives.

[sralmas]

I too will never ever shop best buy again. See the following thread.

http://www.cliesource.com/forums/showthread.php?s=&threadid=2886&highlight=crooks

Out of curiosity, how did they *make* you buy another extended warranty? I thought that the warranty on PDAs is a replacement warranty. Why would buying an extended warranty on the new one be a condition to their fulfilling their contractual obligations under the first agreement? I am curious to know what they said to you.

[davy19]

They gave me two choices after finally giving in that something was wrong with it:

A) send it back to service

or

B) upgrade to NZ90 but must purchase warranty.


I really wanted the NZ90 so i figured at that point let me just get the stupid warranty and be happy I only paid $290


What I am thinking of doing is going to a different store and just say i changed my mined on the warratny and can i get my money back.

Not sure yet.

The guy also told me this is the last time we ever do this,

[OcellNuri]

Looks like some of these stores are feeling the heat from these "upgrade" plans.

[davy19]

Originally posted by OcellNuri
Looks like some of these stores are feeling the heat from these "upgrade" plans.


i dont mind them changing their polciies and understand but they should not sell the plan as no hassle just come and in and we replace

[rlc7254]

I have found the best way to combat stores that sell "extended" or "replacement" warranties is to tell  the store that the item is covered under your home owner's insurance policy. I checked with my agent, and he told me that any personal electronics that I have are automatically covered by my policy. It doesn't matter if it happens in the home or not. This is the way my policy is written, so you should check with your agent. Sure upsets those store people when they find out I refuse to buy their plans for that reason.

 

[helmutk]

The problem with home policy coverage is coverage for inexpensive items. A lot of home insurance policies have deductibles of $250 - $500. So you are only covered on losses over that amount, unless you pay more for less deductible. Then it gets to be a gamble on whether what you pay extra is worth the coverage for your chance of loss.
Make sure you read your policy carefully or ask your insurance broker.

[MVives]

What are the conditions on these maintenance plans? I thought they would replace your PDA with the same or better, if it is damaged in some way. I keep hearing about people using the plans for "upgrading": trading up to a new PDA even though there is nothing wrong with the PDA that was purchased with the plan. Just wondering...

[cjones]

Originally posted by rlc7254
I have found the best way to combat stores that sell "extended" or "replacement" warranties is to tell  the store that the item is covered under your home owner's insurance policy. I checked with my agent, and he told me that any personal electronics that I have are automatically covered by my policy. It doesn't matter if it happens in the home or not. This is the way my policy is written, so you should check with your agent. Sure upsets those store people when they find out I refuse to buy their plans for that reason.

 

Ok.. but what good does it do to tell a store that? Just to shut them up so they won't pester you about ponying up for the extended warranty?

If you don't do that, then you've got no avenue for future "upgrading".

-chris

[pixelpainter]

The original intent of the plan is to replace broken or damaged equipment. Certain people misinterpret that to mean upgrade. Sure, Best Buy and other stores have been burned by this. This has caused them to change the policy and the agreement some. It used to be three years now its two. People will do what ever they feel is necessary to get the "stuff" they want whether it's legit or not. Best Buy is just covering themselves. When my memory stick slot wouldn't hold memory sticks anymore, I had NO problem getting a replacement. Yes, I bought the coverage, but, for 70 bucks, as much as I use my PDA, it has a good chance of breaking. This allows me to at least get what I have and possibly upgrade in the future. Good busines decision

[mashoutposse]

Originally posted by pixelpainter
The original intent of the plan is to replace broken or damaged equipment. Certain people misinterpret that to mean upgrade. Sure, Best Buy and other stores have been burned by this. This has caused them to change the policy and the agreement some. It used to be three years now its two. People will do what ever they feel is necessary to get the "stuff" they want whether it's legit or not. Best Buy is just covering themselves. When my memory stick slot wouldn't hold memory sticks anymore, I had NO problem getting a replacement. Yes, I bought the coverage, but, for 70 bucks, as much as I use my PDA, it has a good chance of breaking. This allows me to at least get what I have and possibly upgrade in the future. Good busines decision

But have you considered the fact that most Best Buy salesmen market the warranty as just that -- an upgrade plan? That's the sole reason why I bought one with my N760C.

For those of you with a warranty purchased no later than the 1st half of 2002, it's important that you note that the terms do not put any limit on the number of replacements. I took in my NR, and the BB manager desperately tried to rip it up and give me a 'revised' plan. DON'T GO FOR IT; KNOW YOUR RIGHTS!!!

[palmsolo]

Exactly, the CompUSA guy specifically told me several times that if I ever wanted a new PDA just to bring in my current NX70V for a replacement. I told him a few times that this seemed kind of strange if the PDA wasn't actually broken or anything, but he kept on saying I could upgrade for only the cost of the insurance and difference from original $599 price. I haven't actually tried using it because I don't think the NZ is worth it at this time and am waiting to see what else Sony has up its sleeve. Since I have 2 years I may also wait until OS6 comes out.

[Unregistered]

Two things to help knowing your rights the "next time" you deal with ____?:

"They gave me two choices after finally giving in that something was wrong with it:

A) send it back to service

or

B) upgrade to NZ90 but must purchase warranty. "

BB doesn't make alot of money off of us from a particular sale.   They make more of their money by selling warranties.  Some marketing guru figures what the average lifespan of an item is and then markets a particular warranty for it.  It's just business.  The guess is, what is the probability of an item breaking and we (BB) having to pay for it?  They hedge their bets by charging so much for a warranty with the assumption that the law of probability that your item won't break by the time the warranty runs out.  Basic insurance.>>> With that in mind, they will "strong arm you" into buying a warranty and still make you think that you got a deal.  Still not wrong.  If you actually read the warranty, they SHOULD send it back to service, however they are just wheeling and dealing to make a buck to.

Which leads me to my other point.

"But have you considered the fact that most Best Buy salesmen market the warranty as just that -- an upgrade plan? That's the sole reason why I bought one with my N760C."

As an "agent or "employee" of Best Buy, you can make the argument that he or she is making a warranty to you about upgrading.  1) I bet the salesperson has never read their own warranty, and 2) you should read the warranty before you walk out of the store.  I think everyone who feels like they received that representation should argue their point, but understand it falls into the "he said she said" category.  You can stomp and holler till they relent, but they can also pull your punk card and ask if you read the warranty that you paid for and that is evidenced on your receipt.

Either way, good job or good luck,

ceasar


 

[CeasarMA]

My last post didn't post correctly . . . I think I got knocked off?!?@$#

ceasar

[sheena]

Best Buy is awful. I had to bring back my nx70 two times. Yesterday when I brought i back I asked them if I could just get a store credit, but they said no. So I took the new nx70 they gave me and went home. When I got home my fiance was livid. He went back to Best Buy this morning without me and asked for a store credit. The girl at customer service said no, you can take your clie or go home. Well my fiance is not one to hold his tongue. He asked to see the manager the girl refused to get the manager and went in the office to talk to him herself. She came back and said the manager said he could get a store credit that would have to be used today. My fiance then said he wanted to talk to the manager. The manager would not even come out of the office. My fiance called me on my cell phone; when I arrived I tought he was about to explode. I convinced him that we should just take 1 day only credit even though they did not have any nz90's. So we spent 600.00 dollars on a playstation 2, games, dvd's, cds and a radar detector. When we were leaving the girl told my fiance the manager did not have to give him anything. These are the rudest people on earth. We told the door greater on the way out what went on and he offered to go get the manager. Good luck in getting him to come out. I think we will have to handle this at the corporate level. I cannot believe Best Buy runs there stores like this. The sad thing is that out here Best Buy carries a lot of merchandise that circuit city and other stores don't . I guess if I have to go to Best Buy I will drive 20 miles to go to another store. There is also one other thing that came from this experience. I think returns, credits ect.. are up to whoever the manager is.

[yOyOYoo]

sheena, why did you have to bring your nx70 back two times? What was the problem both times?

[dmpsam]

I had the 3 yr svc plan on a nr70v. It was acting up so figured I would trade it in for a nz90. BB never hasseled me before on this kind of thing, but they have changed their policies! They told me they had to keep the unit overnight and test it to make sure it was defective. They called me back the next day and said there was nothing wrong with it; to just come pick it up. I asked him how tested it, and he told me all the guys played with it all morning long....seems to work fine! Really ticked me off. So, I went down to the store to settle this....the pig behind the counter gave it back to me and I did some testing of my own. The stupid machine was working flawlessly, really adding to my frustration. I was about to give up when I put a memory stick in. It wouldnt read the stick....problem found. The manager gave me store credit, begrudgingly. I would have gotten a nz90, but they haven't gotten them in yet.
;)

[omgitsroy326]

in economics they call this "Moral Hazard"

[mashoutposse]

The best thing to do is to ask for the exact same unit brand new, then take it back again the next day on a different shift and ask for an exchange.

[eric2002]

wait a second... I thought BB wasn't going to sell the NZ90?? Remember 2 weeks ago all the threads about how BB thought it was too expensive to sell in their store? Remember the guy who's wife works at BB and had "inside information" about how BB wouldn't sell the NZ??

[oneeyesquare]

LOL, drive that pin in , Eric!!!!
Maybe they'll apologize/admit there error?

[eric2002]

glad you can share in my fun w/ this!!

[Jorge Torralba]

go back and get a refund on the warranty from a different sales person.

[ArK]

or at a different location. I used to work at cc in a past life and while the only person my boss shoved ex war on was me I would always have my apretns go down the road to another and return it.

[ArK]

or at a different location. I used to work at cc in a past life and while the only person my boss shoved ex war on was me I would always have my parents go down the road to another and return it.

[ArK]

sorry I don't know why that happend

[ailian]

I got mine yesterday as a replacement for my NX70. The only store that had it yesterday near Miami was Ft Lauderdale. No problem getting the replacement I payd 212 tax included and they move the insurance to the new one. I didn't pay for insurance again. This is my 5th change. I had 3 NR70V 1 NX70 and now my new NZ90. I love it the only things I dont like: very bulky and it is imposible to take pictures of yourself because its lens does not rotate as before. By the way anyone knows what to do to activate zoom in still images it works ok in videos but when in still mode does not work

[rlc7254]

Originally posted by eric2002
wait a second... I thought BB wasn't going to sell the NZ90?? Remember 2 weeks ago all the threads about how BB thought it was too expensive to sell in their store? Remember the guy who's wife works at BB and had "inside information" about how BB wouldn't sell the NZ??

 

Some were, some weren't, it was up to the local store manager to decide. You can buy them over the Internet.

 

[ralchizar]

ailian- I think it is very easy to take a picture of yourself, just leave it in open clamshell mode and there you go. With the zoom thing, you need to change the photo size from 1600x1200 to 640x480 or lower before you can zoom; if you want the same amount of detail, change the quality from standard to fine.

PS Best Buy is great to shop at (they let you play with everything and no salesperson has ever talked to me) but it simply is not a good place to buy.
(i am resisting the urge to say "Worst Buy" because that humor is beneth me and i would never say anything like that)

[davy19]

Originally posted by ailian
I got mine yesterday as a replacement for my NX70. The only store that had it yesterday near Miami was Ft Lauderdale. No problem getting the replacement I payd 212 tax included and they move the insurance to the new one. I didn't pay for insurance again. This is my 5th change. I had 3 NR70V 1 NX70 and now my new NZ90. I love it the only things I dont like: very bulky and it is imposible to take pictures of yourself because its lens does not rotate as before. By the way anyone knows what to do to activate zoom in still images it works ok in videos but when in still mode does not work


you are lcuky i am starting to think it is pot luck when you go to the store and who is working there.

I can tell you the technician who was there who finally decided to let me get another unit told me, you know we are really suppose to send i back, and if after the third time you still have problems we give you a new one.


If that is the case what is really the use of the warranty? When I can go to sony myself and get it serviced and probably get it back faster then BB and go through less hands?

[gstorm]

Originally posted by ailian
I got mine yesterday as a replacement for my NX70. The only store that had it yesterday near Miami was Ft Lauderdale. No problem getting the replacement I payd 212 tax included and they move the insurance to the new one. I didn't pay for insurance again. This is my 5th change. I had 3 NR70V 1 NX70 and now my new NZ90. I love it the only things I dont like: very bulky and it is imposible to take pictures of yourself because its lens does not rotate as before. By the way anyone knows what to do to activate zoom in still images it works ok in videos but when in still mode does not work

What reason do you give for wanting a new one? Was something really wrong with it, or were you just upgrading?

[gstorm]

I did a little test prior ot my "upgrade" from my NR70V. I would suggest doing the same anytime you are going to use the Best Buy protection program. I went into the store acting as a new buyer for a PDA and asked the salesperson directly what the protectioin plan covered. Of course he said "anything goes wrong with it we'll give you an new on the spot" Now you've got them, they just represented that there are no "3 times to repair" or any other stipulations, just the exchange for a new unit. When Best Buy does get the NZ in stock, I will test out the salesperson and then present my "broken unit" for a new one.

[davy19]

too bad you didnt have an nx70 and can record it while he said it

[clie4all]

Hi everyone, I am an employee at Best Buy in the Wireless/PDA department. First of all, anyone who returns their PDA solely for the purpose of upgrading is a liar. Second, I have never heard any sales person present the Product Service Plans the way all of you describe. Not once have I ever led a customer to believe the plan is an upgrade plan or an instant replacement plan. Lastly, I would just like to thank everyone at cliesource for making this site the number one Best Buy bashing site on the net.

[stevec_ny]

I think www.bestbuysux.org still retains that title. :)

[ralchizar]

you are welcome clie4all :D
do you think that we are all making this up? this thread is bashing best buy because they really are horrible, although I believe you when you say that you would never lie about the product service plan, you are not a typical best buy employee.
but i could be wrong, i have only been to 5 best buys in 3 states, maybe they were exceptions

[ailian]

The reason to exchange my NX70V for the NZ90 is that the camera lens begin to work bad (no focus) so I asked to replace mine and I asked if I can pay the difference for the NZ it was 200 plus tax 212 total. Very good service no problem. I have change (upgrade) my Clie 3 times from NR70V to NX70 and now to NZ90.

[beano]

Davy, why you think the cradle sucks?

[gstorm]

Originally posted by clie4all
Hi everyone, I am an employee at Best Buy in the Wireless/PDA department. First of all, anyone who returns their PDA solely for the purpose of upgrading is a liar. Second, I have never heard any sales person present the Product Service Plans the way all of you describe. Not once have I ever led a customer to believe the plan is an upgrade plan or an instant replacement plan. Lastly, I would just like to thank everyone at cliesource for making this site the number one Best Buy bashing site on the net.

The only liars are the best buy sales-slime that are out there misrepresenting their service contracts. Get in the real world pal. The management of BB forces the sales staff to cram these contracts down peoples throats (lying, and belittling people who don't know better) and then refuses to allow people to use them, when they really need them or when they attempt to use them in a way that was represented to them. Do I expect to have my Clie replaced on the spot... Yup. because that is what was represented to me when I purchased it. The only liar is the BB employee who did what ever he had to, to get the contact sold. This is BB standard MO and they should be held responsible for the actions by honoring their misleading and fraudulent sales practices.