Ask to SONY for analog modem support

[pelaca]

I ask to SONY for analog modem support on the NX series, with no answers for one week... Today I receive the response, "NO ANALOG MODEMS ARE COMPATIBLE WITH THE NX SERIES".

OK!!! This is my position here...
I think that's totally unacceptable because the Japanese version has analog modem supported and I've no option (paid or not) for connect an analog modem to my NX...
If the Japanese has the option, I want it...
Why not start to ask to SONY about this issue...

[Unregistered]

My question and Sony's response

Quoted from SonyStyle Live Sales Help
Juan Pablo: HI! Why the CLIE NX Japanese machine support 3 analog modems and my $600 CLIE NX buyed on USA not?
Shawn: I don't have informaation about the Japanese CLIE Handhelds.
Juan Pablo: OK... I can bring you the links at SONY Japan for your check...
Shawn: I wouldn't be able to assist you in this matter.
Juan Pablo: Ok. I want to use an analog modem on my NX...
Shawn: I don't think an analog modem can be used with NX60.
Juan Pablo: I've an NX70V... but this is the official responce... no analog modems are supported on the NX series?
Shawn: No analog modems are compatible with the NX Series,
Juan Pablo: are you there?
Shawn: disconnected

[mschluss]

Pelaca is the king! I appreciate your inquiries to Sony and the work you have done on modems already!!

[somas1]

pelaca didn't you already translate japanese drivers so that they can work with our nxs?

[pelaca]

Originally posted by somas1
pelaca didn't you already translate japanese drivers so that they can work with our nxs?

Yes, but you doesn't have any support... and I think this is a really issue on the English NX version...
Why you have to use an modified version from another person if the Japanese version has support on the ROM? What's the difference between a Japanese user and somebody from outside Japan? Why the English users doesn't has any option for use analogs modems? The telco around the world support this analog modems, why Sony no?
And why the support for the outside Japan is so ugly? They never scale anything...
And my most important question... IS IMPORTANT TO SONY THE AMERICAN AND EUROPEAN MARKET?
I'm a little angry because Sony sells me a top line machine with out a good support...

[nike33]

pelaca

SONY is a customer basher, and that is it!

I think a campaign to boycott Sony products (if you can withstand the withdrawal symptoms ) is the only way SONY will feel the wrath of it's dissatisfied customer base.

SONY at best, is the proverbial Ostrich, hiding its head in the sand until all the little insignificant, complaining customers go away.

A boycott, (again I doubt this will ever happen) shoved up deep into the Ostrich’s only remaining visible orifice, would surely get SONY’S attention.

I can dream can’t I?

[cbulock]

I don't understand why everyone gets upset when Sony doesn't do something you want them to do when they never even said they would. They never said that analog modems would work, so why would you expect them to? I don't get mad at Toyota when my car doesn't mow my lawn.

[nike33]

cbulock

Sorry, but I beg to differ, the Japanese NX not only supports modems, but also a cell phone, and GPS CF cards. I still say SONY is a customer basher, particularly American and European customers.

Again this is IMHO, and personally will never buy a Sony PDA again.

[nike33]

And one more thing, though small, the graffiti skins are also more advanced in the Japanese NX units

[clieboy]

cbulock, the point of contention is that Sony is practising different standards for different markets. That may be for strategic reasons we may never understand, but the frustrating thing is knowing that something you bought IS capable of a certain function but that is disabled not due to technical reasons, but due to some strange marketing/business factor.

Modems and other CF devices work for Japanese NX, I don't see any good reason why they shouldn't standardise that to all NX machines or at least provide it as an option.

The analogy of a car vs a PDA is kinda different, since new features can be integrated through software updates, whereas for a car, well, it's a totally different ball game isn't it?

Not going against you, cbulock, just a rant on my part. :)


Originally posted by cbulock
I don't understand why everyone gets upset when Sony doesn't do something you want them to do when they never even said they would. They never said that analog modems would work, so why would you expect them to? I don't get mad at Toyota when my car doesn't mow my lawn.

[Reggie]

I would say it's all about marketing. The need for GPS and aircards and bluetooth and analog modems is not as high here in the US compared to Japan. If you look at the english bluetooth drivers, it came from Sony Asia where BT is very much in use. If you look at the Vaio laptops in Japan, a lot of them have bluetooth. Here in the US, not a single Vaio has it. Let's look at it this way, as soon as the 'need' (large scale) for these features come, expect that the Clie will have it too.

[cbulock]

I can kinda see where you are coming from, but I just don't see any reason to hate Sony. But, it can be somewhat fustrating.

[pelaca]

Originally posted by cbulock
I don't understand why everyone gets upset when Sony doesn't do something you want them to do when they never even said they would. They never said that analog modems would work, so why would you expect them to? I don't get mad at Toyota when my car doesn't mow my lawn.

cbulok,

They never said the analog modem works but on the previous models the option exist and on the NX Sony page (I read every page on the site) don´t say anything about not support modems...
I'm not speaking about the CF modems only... Sony not support on the NX any modem, officialy...
I´ve a question for you... what you say if the IR has not compatible with any Palm or previous CLIE?
What you say if your new Toyota has installed by default antenna but not stereo? All the cars has one...

[pelaca]

Originally posted by cbulock
I can kinda see where you are coming from, but I just don't see any reason to hate Sony. But, it can be somewhat frustrating.

I never put the word hate... I'm very frustrating and angry because the Sony response, I use modem on my N710C and I want to use a modem on the NX... I'm frustrating because I've no options, we are talking about of a piece of software, not a big hardware upgrade and Sony has this software developed... As I demonstrate is very easy for them to translate it... What kind of marketing strategy take out an option with out any cost for the manufacturer only for geography...

[pelaca]

Originally posted by Reggie
I would say it's all about marketing. The need for GPS and aircards and bluetooth and analog modems is not as high here in the US compared to Japan. If you look at the english bluetooth drivers, it came from Sony Asia where BT is very much in use. If you look at the Vaio laptops in Japan, a lot of them have bluetooth. Here in the US, not a single Vaio has it. Let's look at it this way, as soon as the 'need' (large scale) for these features come, expect that the Clie will have it too.

Are you saying the American and European market don't use any kind of modem and every person on the world use 802.11b??? are you sure?

[SumDumGuy]

There may be a few hidden issues preventing modem support on all NX devices.

One possibility is that Sony had an agreement with selected CF Modem manufacturers to support specifically their cards (and in return Sony would get a cut of that company's modem sales or something).

Another possibility is that Sony didn't want to go through all the modem CF cards out there and test them for compatibility. Despite the fact that everyone believes it's a standard CF slot, Sony's obviously wired or written something differently preventing CF memory support. Who knows if that could have prevented certain modems from working... so they only tested Japanese modems and released modem support in Japan.

[nlode]

Originally posted by SumDumGuy
There may be a few hidden issues preventing modem support on all NX devices.

One possibility is that Sony had an agreement with selected CF Modem manufacturers to support specifically their cards (and in return Sony would get a cut of that company's modem sales or something).

Another possibility is that Sony didn't want to go through all the modem CF cards out there and test them for compatibility. Despite the fact that everyone believes it's a standard CF slot, Sony's obviously wired or written something differently preventing CF memory support. Who knows if that could have prevented certain modems from working... so they only tested Japanese modems and released modem support in Japan.

I think they tested analog modems that were easily available in the Asian market (Billionton, TDK), but I doubt they get a cut of sales, since these modems have been available and still are for PocketPCs and other devices.

IMHO a lot of these poor marketing and product decisions are taken by Sony USA. They probably thought that since the modems for the N-series did not sell well, then that meant that there is not a market for modems in the U.S. :mad:. What they are not realizing is that the N-series modem HAD AN ORIGINAL PRICE OF US$150, which was way too expensive.

I got my CF Princeton analog modem from Brando for US$60...

[Drexer]

I have the drivers if you need they they are the Japanese version but if you want they just ask and i will post them.

[pelaca]

Originally posted by Drexer
I have the drivers if you need they they are the Japanese version but if you want they just ask and i will post them.

We have the drivers, the Japanese one and the translated by some nice Japanese people on this forum and me...

[pelaca]

Originally posted by nlode


I think they tested analog modems that were easily available in the Asian market (Billionton, TDK), but I doubt they get a cut of sales, since these modems have been available and still are for PocketPCs and other devices.

IMHO a lot of these poor marketing and product decisions are taken by Sony USA. They probably thought that since the modems for the N-series did not sell well, then that meant that there is not a market for modems in the U.S. :mad:. What they are not realizing is that the N-series modem HAD AN ORIGINAL PRICE OF US$150, which was way too expensive.

I got my CF Princeton analog modem from Brando for US$60...

The Princeton is a renamed Billionton, in this case Billionton win money with the Princeton sales, but on the case of the Ambicom is totally different because this modem has the standard CIS table from Conexant like the Kaga Electronics iTAX56 (TAXAN), Kaga don't receive any cent for the Ambicom sells...

[pelaca]

Originally posted by SumDumGuy
There may be a few hidden issues preventing modem support on all NX devices.

One possibility is that Sony had an agreement with selected CF Modem manufacturers to support specifically their cards (and in return Sony would get a cut of that company's modem sales or something).

Another possibility is that Sony didn't want to go through all the modem CF cards out there and test them for compatibility. Despite the fact that everyone believes it's a standard CF slot, Sony's obviously wired or written something differently preventing CF memory support. Who knows if that could have prevented certain modems from working... so they only tested Japanese modems and released modem support in Japan.

I agree with nlode at this point but may be the modem manufacturers pay money to Sony for appears on the driver...

[nlode]

Originally posted by nike33
You mean............YOU MEAN..........oh .......OH ....... OHHHH............. you mean THERE IS A Gwyenth Paltrow somewhere deep in an NZ.......Move over people, I AM BUYING THE FIRST ONE OUT!!!!!!!

huh?? :confused:

[nike33]

Nlode, sorry abut that, wrong thread, was meant for the NZ forum.

I just deleted my post in THIS thread. Had too many windows open, again sorry!

[Nickey]

Originally posted by pelaca


We have the drivers, the Japanese one and the translated by some nice Japanese people on this forum and me...

Where can the English drivers to the Princeton CF modem be found? I´ve bought the modem frpm Brando and have to driver for it. I own a NX70V. I´m very grateful for a tip!

[pelaca]

Originally posted by Nickey


Where can the English drivers to the Princeton CF modem be found? I´ve bought the modem frpm Brando and have to driver for it. I own a NX70V. I´m very grateful for a tip!

Link to DRIVERS (http://clienx_cf_modem.tripod.com/)

[Rick 098]

Do those drivers have memory support?

[pelaca]

Originally posted by Rick 098
Do those drivers have memory support?

NO!!!

[mrbjg4]

what does that mean "the drivers dont have memory support"

[n2ifp]

Originally posted by mrbjg4
what does that mean "the drivers dont have memory support"

??? Why would a modem driver have memory support:confused:

[pelaca]

Originally posted by mrbjg4
what does that mean "the drivers dont have memory support"


This drivers only support CF Analog Modems. No CF memories, CF GPS or any other kind of CF cards support.