Just for a smile

[Mr P]

Thought I would post the following contact I have had with a Software company that claims that there software works in Sony Hi Res plus mode 320x480 but in reallity does not even know what it is.

Need to read bottom to top.


Hi,

I'm not sure what the Blue Down arrow is, but the graffiti area can't
be covered, it's a fixed part of the screen. Even an application for
a standard low-res Palm can't cover the graffiti area.


--- Peter Crook <pcrook@blueyonder.co.uk> wrote:
> Thank you for replying.
>
> When the game is running you still see the Graffiti Area and the Blue Down
> arrow is not active, if it was runing in Hi Res + you would not.
>
> Thanks
>
> Peter
> ----- Original Message -----
> From: "Jamie Hall" <jamie_hall@yahoo.com>
> To: "Peter Crook" <pcrook@blueyonder.co.uk>
> Sent: Friday, February 07, 2003 8:00 AM
> Subject: Re: Sony NX Hi-Res +
>
>
> > Hi,
> >
> > Thanks for your purchase!
> > The program does support high-resoultion displays. I'm not sure what you
> mean
> > that it doesn't. What do you seen on your screen? The game should fill the
> whole
> > screen, unlike a typical Palm application that would only fill 160x160.
> >
> > Regarding the memory card, no it's not possible. Both Java and the game
> need to
> > be run from main memory.
> >
> > Please let me know if I can be of further assistance.
> >
> > Thanks,
> > Jamie Hall
> > jamie@jsmart.com
> >
> >
> > --- Peter Crook <pcrook@blueyonder.co.uk> wrote:
> > > Hi
> > >
> > > Just purchased word search, which I had to purchase due to no trial,
> which at first I did not
> > > mind as I wanted a word search game.
> > >
> > > The PalmGear sites says
> > >
> > >
> > > a.. Any Hardware
> > > a.. Palm OS 3.5
> > >
> > > Resolutions
> > > Supported: a.. Sony Hi-Res (320x320)
> > > a.. Sony Hi-Res+ (320x480)
> > > a.. Palm Hi-Res (320x320)
> > > a.. Palm Standard (160x160)
> > > a.. Handera Hi-Res (240x320)
> > >
> > > Palm OS5
> > > Support: a.. Palm OS 5 Compatible
> > >
> > >
> > >
> > >
> > > This program does not seem to support Hi-Res + but the above says it
> does, this was one reason
> > > why I bought it, so if I am missing something please let me know.
> > >
> > > Also please could you tell me if it is possiable to run your program and
> java from the memory
> > > card.
> > >
> > > Thanks
> > >
> > >
> > > Peter

[rldunn]

Apparently they don't get out much. Did you reply back to them and let them know that 2 current devices have virtual graffiti, soon to be 4 (NZ and the Garmin)?

[Mr P]

Yes i did and I was nice and polite, now waiting for reply.

[markgm]

It amazes me how many morons are out there as I read these boards. Though having worked tech support myself, I understand why they would think it is the users. But what amazes me most is how we are not heard. They just want to point out that the user is wrong, and that they do not want to be bothered by them. Why work in a field you do not understand. If you don't know what the blue arrow is, then you shouldn't be working with palm handhelds. You'd never find me working in a doctors' office, because I don't understand medicine, so why would I find someone working with computers who doesn't understand them. (And this is from a rather non-technical standpoint, it wasn't like your questions was saying you believe that the program isn't running correctly because of an error in line 454 of the coding!)

Okay, that's my rant!

[Jypsy]

Ive done helpdesk and tech support myself, and i can see where the person knows the software but not the hardware. did you explan to him what handheld you are using? that should be the First thing they ask. obviously this guy doesnt know jack about hardware, and only is there to help the product. at least you got a response, a lot of companies just dont care :)