Can't use NR70V in tablet mode anymore

[Tedlick]

I got a refurbished NR70V earlier this month, and have loved it!

However, yesterday an odd problem manifested itself, and I haven't found any mention of it yet on Sony's support site nor on the various forums I've looked through.

The problem is this-- my NR70V no longer recognizes the screen being turned around for tablet mode. In other words, I can swivel the screen just fine, but the screen doesn't invert. When closing the unit to use in tablet mode, the word "hold" appears on screen and the unit goes dark-- which is the behavior when closing it up in "clamshell" mode. I've verified that the "hold" slider is NOT engaged when this happens.

I've performed soft resets, I've performed hard resets, and nothing seems to fix this problem.

I haven't dropped the unit or otherwise abused it-- all outward appearances are that the unit is undamaged-- there's no more play in the swivel mechanism, nor any less play.

I've sent a message to Sony Support-- I have a 90 day warrentee (thankfully) on this refurbished product. Hopefully they can send a replacement, rather than leaving me without a handheld for the duration of the repair....

Anyway, does this problem sound familiar to anyone?

[Ognib3309]

Yeah, it sounds similar to the situation that occurs after I install some 3rd party software that doesn't work with my NR70V well and then I have to do a soft reset. Sometimes mine doesn't recognize switching to tablet either. Then I reset it and it eventually fixes itself. I recommend you call up Sony support. I've had good experiences with them.

[Tedlick]

Sony is sending a shipping box to me to send the unit in for repair. They claim a 5-7 day turnaround, so hopefully I won't be stuck with my old Visor Prism (Visor Prison?) very long.

It's amazing how the Prism's screen, which was once a beautiful thing to behold, now looks horribly pixelated-- I got used to the higher resolution of my NR70 in mere days!

[Ognib3309]

Cool, I think that you should receive it back withina timely manner. Mine was technically only with Sony support for about 2 days, but this could vary depending on the depth of your NR70's problem.

[Tedlick]

Just wanted to follow up for this thread...

I called Sony support last Monday (2/3); they quickly determined I needed to send the unit in for repair (knowing that a hard reset didn't help the problem certainly sped things up).

On Tuesday (2/4) I received an overnight package containing box materials and instructions for sending my unit in.

On Wednesday (2/5) I sent the NR70V in to Sony for repair, Priority Overnight (their pre-paid Fedex label).

On Thursday (2/6) Sony received my unit in San Diego (sent from Bar Harbor Maine less than 24 hours earlier!)

On Friday (2/7) Sony sent my unit back to me, priority overnight service.

On Monday (2/10) my NR70V was received by my company's mailroom, at which point our own internal bureaucratic nightmare kept me from getting it in hand until Tuesday (2/11).

The problem has been fixed-- the screen now rotates again, and I can use the NR70V in "tablet mode" once more.

I give Sony Support an A++ for their phone reps and technicians.

I give Sony Support a D- for their email support, though. Had I waited to hear a response to my TWO inquiries for support, I would have simply gotten a canned response to "call support's 800 number" on Wednesday (2/5), a FULL WEEK after I logged the support request online, and two days after I got fed up and phoned them.