Scruples

[s_n_m]

Since I have heard of a person (I am sure there are others) who is going to break their NX in order for bestbuy to "upgrade" their clie, I am wondering what other people think. Although bestbuy isn't doing the most honest thing with their protection plans in the first place, isn't it wrong to defraud them so blatantly and abuse the whole conecpt of insuring your pda?

Might as well light their 6-month old cars on fire and complain to the insurance company if they will break their 6-month old PDA.

[Joel]

What goes around comes around. I'd rather not play around with natural forces I don't understand ;)

[s_n_m]

Aye. Eventually these people will drive the price of insuring a PDA up so high that the people that really do have broken clies will have no where to turn.

[n2ifp]

Oh, you must be referring to the fellow who stuck a knife down into the MS slot. It wasn't a plastic knife either, that is the long and short of it :)

[s_n_m]

No, that's not who I was reffering to.

[Vidge]

I agree with Joel

[boomer]

... like the person who wanted to return the NZ they just bought from ebay to CC so that they could get the NX80.

 

 

[s_n_m]

Originally posted by Vidge
I agree with Joel

...I thought he was agreeing with me!!! What did he mean then?

[Vidge]

Originally posted by s_n_m


...I thought he was agreeing with me!!! What did he mean then?

I think he was agreeing with you - and, by extension, so do I:)

[*YellowRose*]

Originally posted by Joel
What goes around comes around. I'd rather not play around with natural forces I don't understand ;) Yeah, I'm right there with you. Besides . . . I've always got family members happy to adopt my 'old' Clie when I 'adopt' a new one. Saves them a lot of aggrevation too, 'cause I usually already know all the issues with a particular model, and can help if something goes wrong...:cool:

[parmesian]

a couple of quick observations:

first: best buy (or circuit city or compusa or others) do not lose money on returned products, whether legitimate or not. the latest stats i saw showed less than 10% return rate. that rate more than makes up for the wholesale cost. these people are not in the buisness of losing money and if they were getting ripped off they would either stop the warranty business or increase the price. ;)

second: when you buy the product and the warranty you are also legaly liable for intentional damamge to the machine. if you damage it and then take it back to the store you can be prosecuted for insurance fraud and with the cost of some clies that can be a felony.:eek:

third: why would anyone take the time to break one when you simply have to tell them that the battery doesn't hold a charge like it did when you got it? that is the truth since rechargable batteries never hold the charge as well once they have been used. remember: 99% is less than 100%. ;)

fouth (and finally): i can't believe i just wasted five minutes of my life to make this post:rolleyes: ;)

[Unregistered]

what if they say they will hold it overnight to test the battery?

[parmesian]

i have never had a bb person do that, but if you first got eight hours of use out of it and now you only get seven hours use out of it then you are not getting the same usefulness out of the product and it needs to be fixed or replaced as per the warranty. it is much easier and much less paperwork to exchange the product than to charge the unit and then use it the next day until the battery dies. if they simply charge it and then let it sit for eight hours that does not prove the battery is still holding a charge for eight hours of use. it may just be that the service people are either nicer or lazier here in texas than in other places.

[redtani]

what defects in your clie would pass for replacement indicated in the warranty?

[BlueTooth]

Originally posted by s_n_m
Since I have heard of a person (I am sure there are others) who is going to break their NX in order for bestbuy to "upgrade" their clie, I am wondering what other people think. Although bestbuy isn't doing the most honest thing with their protection plans in the first place, isn't it wrong to defraud them so blatantly and abuse the whole conecpt of insuring your pda?

Might as well light their 6-month old cars on fire and complain to the insurance company if they will break their 6-month old PDA.

I hope that person doesn't get arrested for fraud. Here is an interesting read about bestbuy's business practices. Best Buy is having people arrested (http://www.geek.com/news/geeknews/2002apr/gee20020424011358.htm)

[rob_squared]

I returned my NX60 to compusa for a NX70 but I didn't break it to do so. Nor would I (afraid they wouldn't take it then I'd have a busted clie on my hands).

[jimod]

I cannot qoute best buys business practices, or any disagreement anyone has with them, and even i have several, but as a tech for best buy, i REALLY hope you cause some intentional damage to the $600 paperweight you will soon own, cause without regard to any policy that bb has, i will stand there and LAUGH in your face as you sputter and cry. If i THINK it is intentional damage, i do not allow the exchange. and any manager that wants to keep their return numbers down will usually NOT side with the customer if their tech says the problem is not covered under warranty. ESPECIALLY at $600.

I think that the service plans could be worded better, but every time i hear about them being used as an UPGRADE plan, like we are seeing described here, it makes me that much more attentive to the issue, and makes it nigh on impossible to get a PDA exchanged on a service plan.

And, if you do take the typical approach that most all who try this do (I.E get me a MotherF%#$&*@G Manager S&%$HEAD!!) you will not only be told to leave the store, but i will take your picture with MY trusty nx70 and post it in my shop, got about 30 of them, not all pda's, and not a one gets ANY service, that includes return/exchange.

If i gotta kick you out of the store, you stay gone.

Try being an intelligent creature and actually READ the regs on the plans you purchase, then you may not need to be a douchbag later by stealing from a company that sold you something in good faith. If you think that this type of practice is ok, then i hope you set down your pda,/Cell phone/wa;;et and turn your head for just a second. Bet you will think that thief sucks, but he just got something for free, that was owned by someone else, because it was convenient and he could.

You will be no better than that theif.

YOU are that shady lookin dude that snatches old ladies purses on the first of the month whrn they get their social security checks.

YOU are the scum that steals from toys for tots on Dec 23rd.

But all i say will only inspire you more, so please, if you are in Chicago, take a guess at which store i work at, and bring it in. At least i will get a REALLY good laugh out of it.


(Stepping down off of soapbox now)

[aaronrkelly]

jimrod, did you actually follow bluetooths link before you climbed upon your soapbox. You talk about thiefs, yet you work for a company that steals freedom away from its own customers when they try to pick up their purchases. You work for a company that lies to police officers to get customers falsely arrested. Your company lies and lies to its customers but YOU are going to climb up on your soapbox.

Your company is no better than a thief

Your company is the shady looking dude that lies to its customers and any other person they can for their own gain

Your company is the scum that arrests customers falsely

Your company and its managers are the ones that yell at customers and discrimenate against them

Do you wear that Best Buy shirt with pride when you laugh at customers??? You even further my stance by saying you will laugh in customers faces without any regard to Best Buy policy. Dont stand on a soapbox and preach when you represent nothing better than those that you are preaching too. The way I see it your represent a THIEF.

Follow the below link and read, then remeber it next time you go to Best Buy. I have had so many bad experiences there I will never go back, so jimrod will not have a chance to laugh in my face and Best Buy will not get a chance to arrest me.


http://hypothermia.gamershardware.com/articles/bestbuy_gf4deal.html

[n2ifp]

Now some may not feel as guilty :)!

Best Buy pretty much forces the warranty on a buyer and tells them that if anything goes wrong, we'll just give them a new one.

[Unregistered]

where can i find data to back up mr. 911's accusations?

[BlueTooth]

Originally posted by Unregistered
where can i find data to back up mr. 911's accusations?

Appears like BB has infuriated a lot of buyers. Follow the links, you will understand.

Boycott City (http://www.boycottcity.org/view/index.php?itemId=36)

Boycott Best Buy Petition (http://www.petitiononline.com/BBBC/petition.html)

bestbuysux.org (http://www.bestbuysux.org/)

[ayasin]

Wow...after reading some of this stuff, if even half of it is true I'm never buying anything from BB again.

[Griff]

Originally posted by aaronrkelly
[B]jimrod, did you actually follow bluetooths link before you climbed upon your soapbox. You talk about thiefs, yet you work for a company that steals freedom away from its own customers when they try to pick up their purchases. You work for a company that lies to police officers to get customers falsely arrested. Your company lies and lies to its customers but YOU are going to climb up on your soapbox.


Since when do two wrongs make a right? Not what I was taught in kindergarten and throughout my life.

Intentionally breaking a device to collect a new one is insurance fraud, plain and simple, and should be prosecuted. You are not entitled to a free upgrade unless your device does actually break. It'd be like crashing your car into a telephone pole intentionally to collect insurance money for a new one.

[Talula]

Personally I think it is absolutely WRONG to intentionally break your PDA in hopes of getting a new one. I would never do it. I'm like those that believe what goes around come around.

I was at a Best Buy on Sunday with a friend who was buying a new PDA. The guy started his little service plan talk and I had to bite my tongue not to laugh out loud. The guy told us that if we "accidently press to hard on the screen and it breaks we can have a new one." He also said "these plans come in handy when new models come out, just find something wrong with the old one and we'll get you a new one."

I couldn't keep my mouth quiet because the situation was just ridiculous. I asked him to show me in the pamphlet where it says they automatically give a new unit when the old unit has an issue. I told him I thought it was called a "service" plan not a replacement plan. He opened the pamplet and scanned it, it was obvious he'd never read it before. He couldn't even find the line that said they could decide to fix it before replacing it.

I was being lied to too. But I don't think the sales guy even really realized he was lieing. I think the service techs should be the ones selling the plans. They are the ones you deal with when you come in with a defective unit.

[Ftrooper93]

First of all, no company can force you buy something you don't want. Period. You must be some sort of weak willed weak minded person if you let then "force" you to buy a warranty plan./ Yes, they try a hard sell. look the sales-weasel in the eye and say, firmly, "no thank you, not interested".

Secondly, deliberately damaging an item is a violation of the contract. To then try to defraud the company, and that includes the battery scam, is theft. And you should be prosecuted...vigorously. As for Best Buy arresting people, well, I'm quite sure there's a LOT more to that story.

Don't get me wrong, BB ticks me off a lot sometimes. If I can find it somewhere else, i usually do. But to come in here throwing bombs and encouraging theft is just plain wrong.

[rob_squared]

Really, they can't force you? I heard a story from a credible source here that when they went to buy a PDA at a store but didn't want the service plan, the seller basically said, "Whoops, guess we're out of stock", and didn't sell it to him.

True you can go to another store, but they can force you on a store-to-store basis.

[volcanopele]

I agree that intentionally damaging your clie in order to get an upgraded device is wrong. You are committing insurance fraud. Personally, I wouldn't do it not only because of that, but I don't feel it is a guarantee that I will get areplacement because I am sure that many service managers, like jimrod, will be looking out for that kind of thing. I don't want to have irreverseably damaged my Clie then find out I can't get a replacement.

[SamuraiCatJB]

They do try to keep at least a couple on hand for those wanting the service plan since they make much more profit off the service plan (except when others are committing fraud). Usually the profit is high enough to take care of the odd amount of fraud, and that is why all the service plans have been changing lately to fight the fraud because the numbers are much higher than normal.

[aaronrkelly]

Originally posted by Unregistered
where can i find data to back up mr. 911's accusations?

There is a link at the bottom of my original post (its very good reading).....

I never condoned "breaking" your pda to get a new one. I just DONT condone what Best Buy is doing, nor how there employees can belittle others and talk down upon them for some of the very same actions there company is doing to its customers.

[SamuraiCatJB]

unfortunately digital ads do not hold up as strong as print ads, so although I do not condone what was done, I know several guys who deliberately made a spectical/public nuesance of themselves to drive away customers.... and they fully admit this, though claim it was their right due to the manager's lack of understanding in the issue. I do not work for best buy, and I think that both sides have handled that GF4 matter improperly....

and I have NEVER had a Best Buy employee talk down to me, most come to me for advice on what is new and different and we spend half an hour going through their experiences (our local best buy is encouraged to "borrow" the demo models in the store to experiment with so the camera guy has actually used every camera in the place).

[Unregistered]

well how about this - how many people have bought something (could be anything), with only the intention of testing or temporarily using it, then returning it. that is dishonest. stores do not lend their products out.

[aaronrkelly]

Originally posted by SamuraiCatJB
unfortunately digital ads do not hold up as strong as print ads, so although I do not condone what was done, I know several guys who deliberately made a spectical/public nuesance of themselves to drive away customers.... and they fully admit this, though claim it was their right due to the manager's lack of understanding in the issue. I do not work for best buy, and I think that both sides have handled that GF4 matter improperly....

and I have NEVER had a Best Buy employee talk down to me, most come to me for advice on what is new and different and we spend half an hour going through their experiences (our local best buy is encouraged to "borrow" the demo models in the store to experiment with so the camera guy has actually used every camera in the place).

The problem was not just the digital ad but the fact the shelf price stated the lower price as well. Some people got the low prices, others were refused. This would iritate me too. There is alot of information (receipts, pictures of shelf ad, memos and etc at that link). This is going to just be one of those things everyone has a different view on - I am not going to try to push my view on others but everyone ought to have the info available to decided. Does anyone actually know what ended up of this???

[RD100]

Originally posted by aaronrkelly
I have had so many bad experiences there I will never go back, so jimrod will not have a chance to laugh in my face and Best Buy will not get a chance to arrest me. 


Well ... from all of my experiences at Best Buy so far (and I have had many) ... I can state exactly the opposite opinion as you !

Best Buy is a TERIFFIC place to shop !   I can't imagine a better place to buy electronics, and they have a huge selection ... and fantastic prices !  I usually visit a Best Buy around once a week.  

I have bought many items which I kept, and a few which I returned. Best Buy never gave me a difficult time taking anything back. 

I do not buy extended warranties (mostly because I think they are a rip-off) so I can't relate to those issues, but for just normal returns, Best Buy is teriffic. Never been a problem for me !

And the reason I don't buy the extended warranties is because with most solid-state electronics, if they have a problem, it will likely show itself within the typical 30 day return period. Beyond that, I let the manufacturer's warranty cover me for the initial year (or so). After that, I just buy a newer model of whatever item broke. Why should I spend an extra 30% for the warranty ?  I would rather just use that money toward the newer item when the time comes to buy a newer one.  And If the item does break outside of my manufacturers warranty period, I just eat my loss from my original expense, throw the item in the trash, and move on.

:D :D :D

[wellsjs]

Dishonesty is dishonesty whether you get caught or not. Amazingly, some people don't seem to have a conscience until they get caught (Like Bill Clinton! Not an ounce of remorse until the hammer fell! :eek: ) Do unto the BBs and CCs as you would have customers do unto you if you owned the business. Yea, I know. They should adhear to the Golden Rule too!

[jimod]

aaron, first off the company does not lie to customers. If the employees lie to customers, as Talula pointed out, or refuse to sell the item without service, as rob_squared mentioned, then a manager from the store should be told and that employee should be disciplined, if not fired.

Refusal to sell an itemn without service plan is called inboarding, and it is fraud. If that situation happens to you, stand up to it.

As far as the story about bb managers arresting people just because they show up to get the product, get serious.

If you believe that those arrested did nothing but show up, start taking the short bus to school, cause you need help.

The last person i had arrested in our store punched me in the chest about 3 weeks after i came back from medical leave for a heart attack, NOT that he would have known about that, but he struck me. On the street, i would have stabbed him in the throat and watched him drown in his own blood, but there, i am a professional, and a person, and i deserve deserve respect. Customer service does not mean you get your *** kissed.

If i see another employee doing something wrong, or doing a disservice to a customer, i correct that situation or bring it to the attention of someone who can.

But that works both ways, if i see a customer trying to rip off the company i work for, i will do my level best to correct THAT siutuation as well.

Also, although policy is to swap them, bb could return to requireing service on them. Your PDA will work, and will be back in 3-5 weeks.

Lastly, its JIMOD, please lose the r

[aaronrkelly]

Originally posted by jimod
aaron, first off the company does not lie to customers. If the employees lie to customers, as Talula pointed out, or refuse to sell the item without service, as rob_squared mentioned, then a manager from the store should be told and that employee should be disciplined, if not fired.

Refusal to sell an itemn without service plan is called inboarding, and it is fraud. If that situation happens to you, stand up to it.

As far as the story about bb managers arresting people just because they show up to get the product, get serious.

If you believe that those arrested did nothing but show up, start taking the short bus to school, cause you need help.

The last person i had arrested in our store punched me in the chest about 3 weeks after i came back from medical leave for a heart attack, NOT that he would have known about that, but he struck me. On the street, i would have stabbed him in the throat and watched him drown in his own blood, but there, i am a professional, and a person, and i deserve deserve respect. Customer service does not mean you get your *** kissed.

If i see another employee doing something wrong, or doing a disservice to a customer, i correct that situation or bring it to the attention of someone who can.

But that works both ways, if i see a customer trying to rip off the company i work for, i will do my level best to correct THAT siutuation as well.

Also, although policy is to swap them, bb could return to requireing service on them. Your PDA will work, and will be back in 3-5 weeks.

Lastly, its JIMOD, please lose the r

First of all, again I wish to say this is one of those issues that everyone is just never going to agree on. I also wish to point out I have had 2 terrible situations were your company has lied to me. It wont happen a 3rd. Just my experiences, your store may be great and you might be the best damn BB employee there is - but the 2 stores in my area should even be aloud to exist.

Ref the BB manager arresting the customer I have read the arrest report and know a little bit about what happened. Apparently the manager of the store, Rod Hill, had the customer arrested based on the fact he had a false receipt. The customer in fact printed it from the web site. Mr Hill said it was false because the price on the web site was $399 not the $129.99 that Mr. Cherians receipt stated. Best Buy had since changed the price and was trying not to honor the older price - which many people (over 2000) had purchased the graphics card at. In fact Mr Hill had actually honored the web price for someone elses 10 days prior to having this man arrested......for wanting the same thing.

[jimod]

Best buy does not issue a reciept online, ever.

If you get it delivered to your home, it is the packing slip, if picked up at the store it is rung out through the POS system. he may have had an order confirmation, but then the manager would have refused it.

The disclaimer on the site and in the sale papers states that the prices are subject to change without notice, which means that the managers of the stores and the company itself does NOT have to honor a price that is incorrect. It is good cusatomer service to do so, especially if the shelf tags or stickered prices are incorrect, but it is still a business, and the cards are not going to be sold at that much of a loss.

BB and CC and such are willing to take a loss, or miniscule profit on somne items because they generate income in other ways.

That $50 printer, BB makes about 4 bucks on that.

That $29 ink cart that you need nest month - 16 bucks.

The $30 cord you need to hook it up - 26 dollars profit.

What add ons are there for a Video card? Zip.
What incentive to sell it at a HUGE loss - absolutly none.

And if the stores in your area are so horrible, get the name of the District and regional managers, and send them mail. Get your friends and relatives to send them mail. And when you shop there, wait till the little survey pops out with the reciept, and call the toll free number and do the survey. Be honest about it and answer the questions (3 of them) and if it is that bad then give a negative rating (1-5, 1 worst), The GM of the store has his job on the line if these numbers are bad. But by that same token, if you are just being pissy because a clerk got snotty with you, then go with this thought - Let he who is without sin cast the first stone - do not punish another for the same sins you may yourself commit.

I do not think that i am "the best damn BB employee ever", but i am courteous, pleasant, efficient and do have a genuine desire to help the customers that i contact. and for some of them , it is a chore. I realize that your Phone/computer/pda/whatthhelleveritis is not working. I realize it should last longer than 3 months, most do.

And if it is outside the 14/30 day return /exchange policy, the you need to calll the mfr. BB aint microsoft/palm/sony/toshiba/compaq/vtech.....

At this point i get called a mother****er and dodge the thrown phone.

Your experinces at BB must be truly horrid for them to have affected you so deeply. I just say this because if most of the people *****ing on the boards had to do customer service for each other they would realize what an obnoxious pathetic whiny bunch of shitheads they can be at times.

Ever had a BB employee spit on you? call you a cocksucker? Physically assault you? Threaten your life? Throw a phone/dvd/cd/remote control/STEREO RECIEVER (15 pounds, metal case) at you?

That entire list EXCEPT the reciever happened in the last month, the reciever happened in mid Jan., it was within return policy, bit the idiot did not even clean off the eggnog that was spilled in it, i turned him down, he picked it up and threw it.

Yup, i am sure that all the employees by you are horrible, in your lil farm belt home town, the customers must all be harassed and harangued.

[aaronrkelly]

Originally posted by jimod
Best buy does not issue a reciept online, ever.

If you get it delivered to your home, it is the packing slip, if picked up at the store it is rung out through the POS system. he may have had an order confirmation, but then the manager would have refused it.

The disclaimer on the site and in the sale papers states that the prices are subject to change without notice, which means that the managers of the stores and the company itself does NOT have to honor a price that is incorrect. It is good cusatomer service to do so, especially if the shelf tags or stickered prices are incorrect, but it is still a business, and the cards are not going to be sold at that much of a loss.

BB and CC and such are willing to take a loss, or miniscule profit on somne items because they generate income in other ways.

That $50 printer, BB makes about 4 bucks on that.

That $29 ink cart that you need nest month - 16 bucks.

The $30 cord you need to hook it up - 26 dollars profit.

What add ons are there for a Video card? Zip.
What incentive to sell it at a HUGE loss - absolutly none.

And if the stores in your area are so horrible, get the name of the District and regional managers, and send them mail. Get your friends and relatives to send them mail. And when you shop there, wait till the little survey pops out with the reciept, and call the toll free number and do the survey. Be honest about it and answer the questions (3 of them) and if it is that bad then give a negative rating (1-5, 1 worst), The GM of the store has his job on the line if these numbers are bad. But by that same token, if you are just being pissy because a clerk got snotty with you, then go with this thought - Let he who is without sin cast the first stone - do not punish another for the same sins you may yourself commit.

I do not think that i am "the best damn BB employee ever", but i am courteous, pleasant, efficient and do have a genuine desire to help the customers that i contact. and for some of them , it is a chore. I realize that your Phone/computer/pda/whatthhelleveritis is not working. I realize it should last longer than 3 months, most do.

And if it is outside the 14/30 day return /exchange policy, the you need to calll the mfr. BB aint microsoft/palm/sony/toshiba/compaq/vtech.....

At this point i get called a mother****er and dodge the thrown phone.

Your experinces at BB must be truly horrid for them to have affected you so deeply. I just say this because if most of the people *****ing on the boards had to do customer service for each other they would realize what an obnoxious pathetic whiny bunch of shitheads they can be at times.

Ever had a BB employee spit on you? call you a cocksucker? Physically assault you? Threaten your life? Throw a phone/dvd/cd/remote control/STEREO RECIEVER (15 pounds, metal case) at you?

That entire list EXCEPT the reciever happened in the last month, the reciever happened in mid Jan., it was within return policy, bit the idiot did not even clean off the eggnog that was spilled in it, i turned him down, he picked it up and threw it.

Yup, i am sure that all the employees by you are horrible, in your lil farm belt home town, the customers must all be harassed and harangued.

My line of work is customer service h*ll so dont preach to the choir here. I have had all that happen to me then some. Put someone in prison for 30+ years and see how their family/friends react to you and your loved ones.

I will take a DVD player flung at my head any day. Put people in a situation they think is ruining their lives (being arrested for OWI, domestic assault or possesion of a controlled subst etc) and see how they react - you havent seen anything and I welcome you to walk in our shoes for just half the time youve worked at Best Buy. Better yet, take the above situation and have your son go to school with the child of the father/mother you put in jail. See how that will affect your family. Small towns, everyone knows everybody - you cant escape it. Its part of the job, just like dealing with customers is part of your job, if you dont like it get a different job.

A little over 2000 of these cards were "pre ordered" (whatever you want me to call it) and roughly half of these people got their cards eventually, so all the managers did not always refuse them. Again, your company would have been better off to take a consistent stand instead of hosing half the people - thats not right no matter how you look at it. Be fair about it, it just doesnt make sense. Why did that manager ten days prior honor the price but then arrest someone for the same thing.

I have called ref customer service ref my complaints, so dont just go assuming I am just whining here. I went thru the channels and logged several phone complaints about the 2 stores I shopped at. I have chosen not to shop there, theres a CompUSA and a few other electronic stores in my area. Thats were I shop and I get better service there. Others Im sure have had bad experiences there and dont go there for some of the reasons I dont go to Best Buy. You can catch someone on a bad day and have a horrible experince, understood. I have several problems with Best Buy, not just one.

I have had good experiences at Best Buy too - for me the bad ones out weigh the good ones. Its a personal preference.

[ayasin]

Originally posted by jimod
Ever had a BB employee spit on you? call you a cocksucker? Physically assault you? Threaten your life? Throw a phone/dvd/cd/remote control/STEREO RECIEVER (15 pounds, metal case) at you?

That entire list EXCEPT the reciever happened in the last month, the reciever happened in mid Jan., it was within return policy, bit the idiot did not even clean off the eggnog that was spilled in it, i turned him down, he picked it up and threw it.

*Mental Note* never visit Chicago, ppl are crazy there.

Seriously, there is no cause for a person to treat others like that. Regardless of the few customers who are just a$$es (we have them too...some people should just not be allowed to live), it does not excuse BB's refusal to refund money or honor the price. I'm not defending any customer who is abusive, but I also do not agree with the very bad way that BB is handling this issue.

[Alistar]

Well slightly back to the original topic. The Future Shop, where I buy all my electronics has a very casual policy on items up to $2500 if I remember correctly. I have returned items (with legitimate reasons) up to $1500 and the they didn't even asked what was wrong. I merely said it wasn't working and they immediately scanned the database for another one and gave me a new one that day. If there wasn't another one in the city they match features and give the closest one that is equal or less than my purchase price. So by current experience even though the nx73 is closer to my device if the nx80 is equal or less than $1000 (what I paid for my nx70) I would get that one instead.
I have a friend who used to work there and he was told to just replace the items (again I think it was up to $2500 maybe just $2000) because it cost to much to send it in for repair and have repaired and too much paperwork.