NX Hotsync problem, please help.

[tracker1]

Hello,

I recently purchased my NX70, was hotsyncing OK for a week; then yesterday, I started having problem with craddle not communicating with PC, but restarting my PC solved that.

But then this new nagging "Hotsync operation was interrupted..." message shows up. The few threads on this particular problem went as far as reinstalling the Sony Clie Palm Desktop to solve the problem. I have tried reseting my NX, remove the Sony Clie Palm destop through add/remove and reinstal Palm desktop from Sony Clie CD several times, yet still have the problem.

Any one experienced with this problem did anything else differently to resolve the matter? It frustrating. Currently, I can't hotsync anything.

Thanks,
John

[snowyowl]

Have you tried using a different USB port?

[mouthdrummer]

What OS are you using?

[tracker1]

Snowyowl, no, I have not tried, but will try it now.

Mouthdrummer, its Window XP.

Best,
John

[tracker1]

Snowyowl,

Just tried with a different USB port. No luck. Still the same problem.


Mouthdrummer, I assumed you mean Window OS.

Any suggestions would be greatly appreciated.

Best,
John

[n2ifp]

Originally posted by tracker1
Hello,

I recently purchased my NX70, was hotsyncing OK for a week; then yesterday, I started having problem with craddle not communicating with PC, but restarting my PC solved that.

But then this new nagging "Hotsync operation was interrupted..." message shows up. The few threads on this particular problem went as far as reinstalling the Sony Clie Palm Desktop to solve the problem. I have tried reseting my NX, remove the Sony Clie Palm destop through add/remove and reinstal Palm desktop from Sony Clie CD several times, yet still have the problem.

Any one experienced with this problem did anything else differently to resolve the matter? It frustrating. Currently, I can't hotsync anything.

Thanks,
John
Changing USB ports probably won't do anything. Did you install anything recently like an external card reader, eternal USB drive, or printer?

The usual four issues are:

Damaged Clie due to static discharge.

Over-clocking.

Corrupted USB driver on the desktop PC.

Adding a new USB device such as mentioned above.

[tracker1]

Larry,

I have an external USB 2.0 hard drive that I turned it off and on as I need it, but is has always been there (long before my NX).

I also have a USB 250Zip drive. Now that you mentioned, the icon of this drive usually showed up as a generic drive in "My Computer", but either since yesterday or the day before that, a unique 250Zip icon showed up. I didn't remember installing anything other than having to insert my XP CD to install Japanese characters. Could this have installed the 250Zip driver such that the generic icon now turned into a unique 250Zip drive icon?

As far as over-clocking, I have not tinker with it.

Now if the NX is damaged due to static discharge, would it have other problem as well? It works fine outside of this hotsync matter.

If my 250 Zip drive has anything to do with it, how and what can I do to fix it?

Thanks,
John

[n2ifp]

Originally posted by tracker1
Larry,

I have an external USB 2.0 hard drive that I turned it off and on as I need it, but is has always been there (long before my NX).

I also have a USB 250Zip drive. Now that you mentioned, the icon of this drive usually showed up as a generic drive in "My Computer", but either since yesterday or the day before that, a unique 250Zip icon showed up. I didn't remember installing anything other than having to insert my XP CD to install Japanese characters. Could this have installed the 250Zip driver such that the generic icon now turned into a unique 250Zip drive icon?

As far as over-clocking, I have not tinker with it.

Now if the NX is damaged due to static discharge, would it have other problem as well? It works fine outside of this hotsync matter.

If my 250 Zip drive has anything to do with it, how and what can I do to fix it?

Thanks,
John
Yes, I had a problem with my Iomega Zip250 drive. I fixed it by deleting/removing Iomega's Active Sync. BTW, the Zip drive still worked fine. Additionally it caused issues with installing my HP Photo Smart printer. I found my answer on HP's support site when I looked up an older Photo Smart printer. There I found a registry fix, then I was able to install my P1100 and P100 printers. I also had a problem with my Sony camera not installing either. All this because of Iomega.

BTW, I have two external USB2 Maxtors both used for backups. One is always running and it has no issues. If the card reader has been there for awhile, I don't think it is a source of your trouble.

[tracker1]

Larry,

Thanks. That gives me hope.

With respect to "I fixed it by deleting/removing Iomega's Active Sync." How do you go about doing this? Please give me more detail instructions

Thanks,
John

[n2ifp]

Originally posted by tracker1
Larry,

Thanks. That gives me hope.

With respect to "I fixed it by deleting/removing Iomega's Active Sync." How do you go about doing this? Please give me more detail instructions

Thanks,
John
I used the add/remove programs app in Control Panel.

[tracker1]

Larry,

I am sorry for asking for detailed questions. I just don't know enough to go from where you left off.

I was in add/remove apps in control pannel, but only saw "IomegaWare" and "Iomega App Services", but nothing in "Iomega's Active Sync". Could one of these two mean the same as "Iomega's Active Sync"?

Thanks,
John

[n2ifp]

Originally posted by tracker1
Larry,

I am sorry for asking for detailed questions. I just don't know enough to go from where you left off.

I was in add/remove apps in control pannel, but only saw "IomegaWare" and "Iomega App Services", but nothing in "Iomega's Active Sync". Could one of these two mean the same as "Iomega's Active Sync"?

Thanks,
John
You could try to uninstall those if you have the CD to reinstall them. Below is an HS issue someone had with Win 2K. Win XP is based on the same basic platform and are very similar.


Windows 2000 has a problem with USB drivers from Sony for some reason. I have 3 computers here running Windows 2000, on one it installed all drivers automatically after plugging it in, on the other two it prompted me for drivers and then couldn't find any. They were all straight from the manufacturer, no other software on them yet.

However, for a more helpful solution you should do this. Uninstall the palm desktop. Then reinstall the palm desktop making sure that the USB driver is selected for install. Then install MS Export on your computer from the CD. Then run MS Import from your clie. Your system should detect a Sony mass storage device on your USB port. It should "Not" prompt you for drivers in this step. If this works, close MS Import on the your clie and then run the HotSync program from your clie; don't hit the button on the cradle. Windows should pop up with a new device then continue on the HotSync, where you select your user name for the first time, etc.

[tracker1]

Larry,

There might be a problem in the connection. I uninstalled and then reinstalled Clie desktop with USB Driver checked off. Installed MS Export. Then ran MS import from Clie, there is no detection of Sony Mass storage in my PC system. What may be going wrong now?

I really appreciate your help here.

John

[tracker1]

Larry or any one,

I am having problem with hotsync connection again. Previously, I restart my PC, and it solved the "No connection error" message. Now, even after restart the PC, nothing seem to work.

Larry, you mentioned conflict with Iomega driver and "Iomega Active Sync" previously. Every time I try to hotsync, my zip drive activate (making a noise as if I am trying to use it) as well. Therefore, I assume the same conflict as you mentioned.

Now, I went into "Add/Remove Programs" but did not find any thing there as "Iomega Active Sync". However, just in "Control Pannel" window, there is "Iomega Active Disk". Now are these synonymous? If so, is there a way for me to get rid of this "Iomega Active Disk"? I right clicked on the icon, but it did not give me any delete option.


Thanks,
John

[tracker1]

Bump.

[n2ifp]

I am sorry, your right, it was Active Disk.

It is in my Add/Remove programs in CP using XP.

You can always add it back. Funny, I have no problem with the Active Disk for the ZIP-750 USB2, drives, but all three drives here bit the dust in very short time, they quit working altogether.

[tracker1]

Larry,

I am sorry to hear about all three of your zip drives not wanting to cooperate. Darn things; when you need them most, they suddenly knows how to rebel against your wish. Its awful.

Just as I thought I have too many USB devices plugged into my USB1.0 port, yesterday I purchased and installed a Combo USB 2.0 and Firewire PCI card, but it hung my system. I unstalled the Combo PCI card, restart the system, and now my USB 1.0 ports are not functioning anymore. What a pity! I wonder if when I installed the USB 2.0 driver, it rendered the USB 1.0 useless. Any thought here?

Getting back to "Active Disk", thanks for getting back to me.

Just want to clear things up for me. Again, I have "Iomega Active Disk" in the "Control Pannel" window, but only "Active Disk" in Add/Remov programs window. Just to double check before I delete any thing, are these the same?

If so, once deleted, how do you go about add it back?

Thanks,
John

[Unregistered]

bump!

[n2ifp]

Originally posted by tracker1
Larry,

I am sorry to hear about all three of your zip drives not wanting to cooperate. Darn things; when you need them most, they suddenly knows how to rebel against your wish. Its awful.

Just as I thought I have too many USB devices plugged into my USB1.0 port, yesterday I purchased and installed a Combo USB 2.0 and Firewire PCI card, but it hung my system. I unstalled the Combo PCI card, restart the system, and now my USB 1.0 ports are not functioning anymore. What a pity! I wonder if when I installed the USB 2.0 driver, it rendered the USB 1.0 useless. Any thought here?

Getting back to "Active Disk", thanks for getting back to me.

Just want to clear things up for me. Again, I have "Iomega Active Disk" in the "Control Pannel" window, but only "Active Disk" in Add/Remov programs window. Just to double check before I delete any thing, are these the same?

If so, once deleted, how do you go about add it back?

Thanks,
John

Put the USB2 card back in and if you can get to device manager, make sure all instances of it are removed. Then shut down your PC and remove the card, I might have the same combo card, but it was no trouble to install.

You can do the same and remove the ports and then let windows rebuild them.

See my other post on this same item.

Get your system back working first before removing any software.

Yes on the Active Disk, how did you install it before? Do you still have the software? You may not even need it to run the ZIP250, I didn't need it on mine.

The three ZIP750 drives just died, drive hardware failure.

 

 

[tracker1]

Larry,

Sorry to hear about "The three ZIP750 drives just died, drive hardware failure." What a pain!

As for the USB 2.0 port incompatability, I can't even get to my desk top with the USB 2.O port card in place. My system hangs just as window tries to load itself in the last few minutes before getting to desk top. For this reason, is there another way to get into device manager? If so, how?

My combo card is believed to be a NEC 8 ports USB and Fire Wire. Also, I just learned today that because my computer is a few years old, it has PCI 2.0, where as these newer PCI cards are either PCI 2.1 or 2.2. So far and since I purchased the USB 2.0 port from eBay, I have no luck yet to get the specs on the card nor any contact information for the tech support of the manufacturer. Have you ran across any thing to reconcile this difference in PCI versions? If so, what and how?

When you said, "See my other post on this same item." I assume you ment USB combo ports. I will do a search on this.

As for Iomega active disk, since I was beginning to have this problem with connectivity, I wiped out my hard drive and did not remember installing the software. This is odd, how did it find its way into my computer? Could it come from the Windows automatic update option that I chose?

Thanks always,
John

[tracker1]

"Hi John,

Slow down before you have an even bigger mess on your hands. I added an Adaptec USB2 card to my PC too. One important thing I should mention. Always install the software first, BEFORE plugging in any USB device for the first time. Not doing so always causes problems. Once I learned that trick for myself others, all difficulties ceased to happen.

I have nine USB 1.0 devices and four USB2 devices, 4 hubs all totaled. For some reason, my 6 in 1 reader slows the system down, so I temporarily removed it. BTW, the two external USB2 Maxtor drives are fast!

All your problems (hold switch excluded), are desktop software related. All it takes is one little item to be out of place and your basically screwed. Be it an INF file or a string in the registry. There use to be a trick with Windows ME by removing the VCPI and letting it rebuild itself, but I have no idea if the same would work on XP.

I don't know what to suggest next that would be a guarantee a fix.
__________________
Cheers!
Larry Winward

Happy Birthday! to Bob Hope - 100 years."


Hello Larry,

I didn't reallize you posted in my other thread. Now I think I know what you were refering to when you mentioned, "See my other post on this same item."

Thanks.

Yes, out of excitement, I did make that mistakes -- plugging in two of my USB 2.0 devices prior to installing the driver for the port. I guess, like you, now I have to learn it the hard way. Now, even the printer doesn't want to cooperate.

Great to hear of your high speed external hard drives. That was one of the devices I wanted so badly to see the increased speed compare to what it was doing under USB 1.0. And now, I DO have a mess in my hand.

And wow! four hubs total! You are busy, Larry. You run that system to its max, or not yet?...lol.. I am impressed. I have a USB 2.0 4 port hub and a 7-in-1 card reader (too bad its only USB 1.0).

I have no idea what are INF nor VCPI, but I will search for them. Do comment on how to get into device mannager outside of getting into it from the desk top when you can.

I am greatful for your help.
John

[tracker1]

Bump.

[n2ifp]

Originally posted by tracker1
"Hi John,
I have no idea what are INF nor VCPI, but I will search for them. Do comment on how to get into device mannager outside of getting into it from the desk top when you can.

I am greatful for your help.
John

The INF file is an informational text file. Some apps can even be installed by it. One example was the Power Toys in some Windows OS's. Every driver has an INF file, sort of like a set of instructions and options for the device you are trying to install. Windows needs that file to install any driver and it's the first thing it looks for.

VCPI was the whole ball of wax for power management and I/O devices.

Did you create any restore points before you started? Windows XP may have even created one for you. It saved my butt one time and it may get you back to square one before making the mess :)

For the Device Manager: Go into Control Panel, then click on System, then select the Hardware Tab, and in the middle select Device Manager. Look for anything that has a yellow question mark or a red X in it. Just make a note of it for now as those devices aren't installed properly. You can also right click at the very top on your computers name and have it scan for hardware changes.

First try the System Restore after you put back all hardware devices to their original places before you installed the USB2 card. See if there is a restore point just before you started to mess with it.

 

 

[tracker1]

Hello Larry,

Thanks for getting back.

No I never did create a restore point. I don't even know what it is, let alone how to create one. But from your mentioning it, I kinda get a rought idea now.

Any way, after many attempts at shutting off and turn on and reinstal the USB 1.0 and uninstalling it to let windows work itself out, I finally got the USB 1.0 back working now. But as for USB 2.0, I doubt I will ever see its working days. I finally got words from the manufacturer of my motherboard that the PCI interface version of my motherboard is only 1.0, and the combo card I bought is 2.1. They have never tested the motherboard with USB 2.0 so they do not what to recommend, but that they don't see any reason why it should not work. Well, my trials definitely told me that it does not work. Sounds like I am facing a complete hardware incompatibility here.

Most of these USB 2.0 PCI cards in the market now are in their 2.1 to 2.2 version.

But I have not heard anything from manufacturer of the USB 2.0 combo card yet. Hopefully, soon.

As far as the device manager, while the USB 2.0 card is installed, my system frozes way before I could ever get to my desktop, let alone getting into control pannel and then into device manager. If there is another way of getting into device manager besides through control pannel from the desk top, that would be great.

For now, when the USB 2.0 card came off, there is no conflict found in device manager.

Do show me how to create a restore point now that my USB 1.0 is back to its working condition. And then I will try to do whatever is necessary to retry the combo card again. I just wish I could find a way to make this USB 2.0 card work. It would be awsome to take advantage of its high speed.

Thanks,
John

[n2ifp]

John,

As I said before, XP will probably have already created one for you, it's just a matter how long ago. You can find out by running System Restore, but not going past the calendar. MS updates also create ones, they'll be in bold. Creating a restore point is very easy, just follow the on-screen instructions. It only takes a minute or two :)