palmpowerups.com Warning

[badneed]

I have the digitizer problems that are inherit with the Tungsten E2. I purchased a PalmPowerups.com app PowerDIGI and it worked to fix the problem. That was till I got a new palm and synched it with the same name. It rejected the registration code after that. I contacted dmitrygr at dmitrygr@gmail.com and got no answer. I also tried using the messaging at palmpowerups and it says that the mailbox is full. Then, I found a letter online that palm sent as a cease and desist. There is nobody at the wheel. If you purchase a product, you are on your own if there is a problem. If it does not work and you need a refund, you better buy it with a credit card so you can stop payment. The stuff on his site works, but purchasing it is dangerous. The overclocker worked as well to get rid of the hum. But, I will not purchase a new one of those either.

[espc31]

I had the same problem after I bought a new device. but after thinking it over and checking online about software distribution I came to this conclusion. The programs are mostly ID specific to each device and hotsync name specific (combination of both). I agree with this practice of registration and have purchased several licenses for multiple devices even though I used the same hotsync name. Its a good way to prevent license abuse and in a nutshell one transaction per device.

[ejtbatchelor]

Badneed, As far as I understand you are only allowed one software license for one device with any of the programs offered at palmpowerups.com. You can not run the same program on multiple devices. As far as contact with "the company" it is a one person company so it does take a while for a response. Look around at the forums all legitimate complaints with palmpowerups.com have always been resolved.

[Hook]

Yes, the copy protection is tied to the specific hardware. Dmitry is very good at working with you if you have new hardware that is actually replacing no longer functional hardware (I had to go through this when the mobo on my TX was replaced after purchasing PowerSDHC). However, as pointed out, he is a one man show, it my take time for him to get back to you. He always does.

By the way, that cease and desist letter is old news and was resolved.

I would never hesitate to buy from PalmPowerups, though I can understand those who prefer not to deal with such a system. Dmitry does so much to enhance the Palm experience that I don't begrudge him wanting to protect his work.

[Joel]

Dmitry may be "the company" but he has to remember that he is also bound to support his customers the best he can.

I have been reading and receiving messages, usually complaints about Dmitry's poor support. Good for you if he gets back to you but there are those who don't get any support. I feel sorry for them because even I can't do anything to help them.

Dmitry claims he has not been receiving email. However, as a Gmail user, I can attest that Gmail can easily be searched for keywords even in the Spam folder. Gmail can even be set to filter messages: in fact mine has one filter set to get any 1SRC-related mail.

I know there's someone (or several?) who help Dmitry but I believe they also get into a tight spot when even Dmitry does not reply to them.

I find it difficult to accept that Dmitry is busy when we regularly see him replying to messages or reporting bad links here.

My suggestions to Dmitry. It is unsolicited but I feel Dmitry needs a wake-up call:

1. Support your customers first. You support one another.
2. If you can't help the customers, ask for help.
3. If you can't really provide any help, then close up shop. (I hope you don't do this because your apps really have fans out there.)

Good luck!

[dmitrygr]

Posting this from the ER. Not dead yet...will reply to emails when i am out of the hospital! Jeez

[rdiheath]

Careful what you post without enough information! I have read hundreds of posts here where peoples timeframes for responses were unrealistic. Dmitry has met EVERY question I have seen or complaint I have ready head on. Give the guy a break he is not sitting at his computer waiting for emails to pop in 24/7.
Beacuse of this instead of asking for a new reg code for SDHC since I just got a TX to replace my T5 I went ahead and just bought another license.

THANKS D!

[lichan]

Dmitry, speedy recovery from whatever malady plagues you! I hope you don't close the shop. I'm trying to get a LD now and will need all the great apps you've done to get it to a level where it will suffice until some company makes a smart phone that is a true replacement for a PDA w/ a cell phone. Both the iPhone and the Pre are not there yet.

[cyberdude]

Yes, Hope you feel better Dmitry.

[harpgliss]

Hi,

Dmitry may be "the company" but he has to remember that he is also bound to support his customers the best he can.

I have been reading and receiving messages, usually complaints about Dmitry's poor support. Good for you if he gets back to you but there are those who don't get any support. I feel sorry for them because even I can't do anything to help them.

Dmitry claims he has not been receiving email. However, as a Gmail user, I can attest that Gmail can easily be searched for keywords even in the Spam folder. Gmail can even be set to filter messages: in fact mine has one filter set to get any 1SRC-related mail.

I know there's someone (or several?) who help Dmitry but I believe they also get into a tight spot when even Dmitry does not reply to them.

I find it difficult to accept that Dmitry is busy when we regularly see him replying to messages or reporting bad links here.

My suggestions to Dmitry. It is unsolicited but I feel Dmitry needs a wake-up call:

1. Support your customers first. You support one another.
2. If you can't help the customers, ask for help.
3. If you can't really provide any help, then close up shop. (I hope you don't do this because your apps really have fans out there.)

Good luck!


Thank you for posting this.

David

[ejtbatchelor]

Dmitry Hope that you get well soon.

[dmitrygr]

I'm out of the ER, very much alive :-)
Luckily...

[Pgr]

My suggestions to Dmitry. It is unsolicited but I feel Dmitry needs a wake-up call:

1. Support your customers first. You support one another.
2. If you can't help the customers, ask for help.
3. If you can't really provide any help, then close up shop. (I hope you don't do this because your apps really have fans out there.)

Good luck!

Well, if he was in the Hospital then he's excused...

But regarding the rest of the time, I understand Dmitry's troubles: he makes great programs, most of them are very radical, they are bound to cause trouble because they involve messing with the bowels of the system. They're very geeky stuff and sometimes users don't realize that when they buy.

On the other hand, it looks like he hates that kind of tech support work. Is it any surprise? I mean, the guy likes to create new stuff, to boldly go where no man has gone before, not answer emails that usually involve repetitive boring tasks.

Let's face it, if he spent a lot of time supporting his apps, some of his (later) apps might not exist! He's just one man and he's trying to build an OS. I'd call him crazy if I hadn't seen him do the unthinkable before.

So, how to balance this with the fair expectations that a paying customer has for support? I don't know, but while he can't afford hiring someone for tech support, I don't think "closing the shop" is necessary - I'd suggest warning his customers from now on: "use at your own risk", "I apologize but I cannot offer support for these tools", etc. Of course this applies to future sales - users should be warned before paying, not after.

For current customers he'd have to keep trying his best at least for a reasonable time (I think it's customary practice for software houses to discontinue support after a while).

I'm just thinking out loud, and I'm not sure I'm making any sense, but I felt some sort of compromise could be reached... I apologize if this doesn't help.

Get well soon Dmitry!

[cyberdude]

I'm out of the ER, very much alive :-)
Luckily...
What happened? I hope you are more than just alive :) I hope you feel better, I'm sure we all do.

[rdiheath]

Glad to hear youre still kicking Dmitry - Didnt have one of your RC planes dive bomb ya did you?

[rdiheath]

since Im here question - can restoring of saved and unsaved PREFS from my t-5 cause crashes on my TX. I backed up my T% and then did device migration of it to my new TX and included the PREFS
now I have hard resets - is that more than likely the culprit?

Thanks

[dmitrygr]

since Im here question - can restoring of saved and unsaved PREFS from my t-5 cause crashes on my TX. I backed up my T% and then did device migration of it to my new TX and included the PREFS
now I have hard resets - is that more than likely the culprit?

Thanks


yes it can


Glad to hear youre still kicking Dmitry - Didnt have one of your RC planes dive bomb ya did you?
What happened? I hope you are more than just alive :) I hope you feel better, I'm sure we all do.


Caffeine + lots of physical exercise apparently do not mix well
:mad:

[rdiheath]

Phew - racing heart and increased BP are no fun! have been there. Glad all is well and thanks for the info. Installed your custom ROM after having a bunch of crashes with the WIFI security update - (was ecstatic to find that my TX was a FLASHABLE model)
I figured that they would cause problems but hated the idea of going through all my programs and reentering the reg info. Oh well it will be worth it for sure to have a DG ROM TX working flawlessly

Thanks!

[Hook]

Glad to hear all is well, Dmitry. So I assume you'll drop the physical exercise. ;)

[dmitrygr]

No, I'll just go back to not drinking coffee

[PalmSole]

Wishing you the best of health Dmitry. Good to hear that everything checks out. The caffeine thing sucks for those of us dependent on it. Life is probably better without the post Java Jitters anyway :D

[Joel]

www.palmpowerups.com is down. What happened?

[dmitrygr]

i extended my hosting and domain registration, and the hoster messed up the PHP configuration [no idea why it had to be touched] i think....i placed a ticket with them, and it's being resolved as we speak...

[Joel]

i extended my hosting and domain registration, and the hoster messed up the PHP configuration [no idea why it had to be touched] i think....i placed a ticket with them, and it's being resolved as we speak...
Ok thanks for the update.

[chelu]

Hello ... wondering if anyone has a suggestion on this. I paid for Power SDHC - installed on my LifeDrive -- was working wonderfully! Then I had to hard reset due to some error on programs.

After the hard reset, I reinstalled the PowerSDHC file and the Key file from a backup. SDHC won't work. Instructions were to regenerate a key file -- I did that ... still won't work. I redownloaded the PowerSDHC app and regenerated keys a few times ... each time did not work.

Any suggestions on how I can get Power SDHC to work again on my Life Drive? I'm willing to hard reset anytime if that's needed in the fix. ;->

Thanks!

[dmitrygr]

1. site is up
2. email me

[JavaJiveJump]

No, I'll just go back to not drinking coffee
my condolences. I NEED the java for my jive jump!! :)

[BrianJ]

Dmitry
I posted a message on the PowerSDHC forum, but, in case you haven't seen it yet having been unwell, I'm looking for help with PowerSDHC. I've bought it but I can't download the keyfile to make it permanent. I get told that my PayPal username is attached to another user and I don't get to see my software.
Help?
Brian

[BrianJ]

Dmitry

Re my earlier message re my problem with getting the full key - thanks for sorting it out. Probably my fault in the first place, but now fixed, thanks.