jgryphon
10-17-2006, 06:48 PM
I'm looking for some help, input or theories regarding an issue that has recently come up for our users.
Basic info: all users are on Win XP Pro w/ SP2. All have been somewhat recently (last 6 months) upgraded to Office 2003. All are using TH55s and the full version of Intellisync 4.1. None of the users use the Palm Desktop.
The problem is this: first the users get error messages when they sync and the sync fails. In trying to reconfigure Intellisync (by deselecting and then reselecting the program its syncing with- has worked in the past with Office 2k) to use MS Outlook, it stops responding.
I've tried uninstalling and reinstalling Intellisync & Palm Desktop, soft resets and hard resets on the TH55s. No matter what I've done, I cannot get them to sync anymore.
I've done everything that I can think of except edit the registry.
Why is this happening now? Is editing the registry my only option? What if that doesn't work?
Any ideas?
Many thanks.
J
Basic info: all users are on Win XP Pro w/ SP2. All have been somewhat recently (last 6 months) upgraded to Office 2003. All are using TH55s and the full version of Intellisync 4.1. None of the users use the Palm Desktop.
The problem is this: first the users get error messages when they sync and the sync fails. In trying to reconfigure Intellisync (by deselecting and then reselecting the program its syncing with- has worked in the past with Office 2k) to use MS Outlook, it stops responding.
I've tried uninstalling and reinstalling Intellisync & Palm Desktop, soft resets and hard resets on the TH55s. No matter what I've done, I cannot get them to sync anymore.
I've done everything that I can think of except edit the registry.
Why is this happening now? Is editing the registry my only option? What if that doesn't work?
Any ideas?
Many thanks.
J