Glo-Kidd
08-06-2006, 11:07 PM
hey all, im in major need of help
today when i was using documents to go i got a: 'Fatal Exception' Reset window. after a soft reset[i actually got another fatal exeption during the tungsten screen after the first reset, thank god it hasnt happened again] i tried a few more times and got the same error.
So i decided to see if a hotsync would help, only to have my palm freeze at the very end of the sync (i mean after both the computer and the E2 made the 'hotsynch complete' sounds) with the following error:
MemoryMgr.C,Line:3822
nil Ptr
This now happens whenever i sync. i went to palms support forums and found my problem
there (http://forums.palm.com/pe/action/forums/displaysinglethread?rootPostID=20296913&returnExpertiseCode=) apperently it was to do with documents to go. It was reccomended (http://support.dataviz.com/support.srch?DocID=13149) that you delete 18 .prc and pbb files from your \program files\documents to go\ dir. on your pc then re-install docs to go. I deleted as many as it said but there were many left over, and hotsync'd.still the same error during hotsync.
There was one person there that had the exact same error message as me during their sync, and he said that the re-install didnt work for him, but deleting docs to go off of his computer and his pda fixed the problem.
So i deleted docs to go from my computer, but now i cant seem to find how i remove it from my E2 i cant find Docs to go on the delete menu.
Now i tried sync'ing an image to my card and it seems to have made it fine despite the freeze at the end of the sync. im not sure about appications though, and a little bit reluctant to try.
I am super duper ridiculously stumped on this, and admittedly a little panicy (If you couldnt tell by the really long post)
Can anyone help me?
today when i was using documents to go i got a: 'Fatal Exception' Reset window. after a soft reset[i actually got another fatal exeption during the tungsten screen after the first reset, thank god it hasnt happened again] i tried a few more times and got the same error.
So i decided to see if a hotsync would help, only to have my palm freeze at the very end of the sync (i mean after both the computer and the E2 made the 'hotsynch complete' sounds) with the following error:
MemoryMgr.C,Line:3822
nil Ptr
This now happens whenever i sync. i went to palms support forums and found my problem
there (http://forums.palm.com/pe/action/forums/displaysinglethread?rootPostID=20296913&returnExpertiseCode=) apperently it was to do with documents to go. It was reccomended (http://support.dataviz.com/support.srch?DocID=13149) that you delete 18 .prc and pbb files from your \program files\documents to go\ dir. on your pc then re-install docs to go. I deleted as many as it said but there were many left over, and hotsync'd.still the same error during hotsync.
There was one person there that had the exact same error message as me during their sync, and he said that the re-install didnt work for him, but deleting docs to go off of his computer and his pda fixed the problem.
So i deleted docs to go from my computer, but now i cant seem to find how i remove it from my E2 i cant find Docs to go on the delete menu.
Now i tried sync'ing an image to my card and it seems to have made it fine despite the freeze at the end of the sync. im not sure about appications though, and a little bit reluctant to try.
I am super duper ridiculously stumped on this, and admittedly a little panicy (If you couldnt tell by the really long post)
Can anyone help me?