downloading updates from Sony site

[eric2002]

I have an NZ-90 and want to update my device with the newest software updates from Sony. When I go to download the softare updates, the Sony site asks me for my Username, Password, and Login, etc..

-has anyone experienced this?? Where do we get this info?

[skou2]

http://www.ita.sel.sony.com/support/clie/nz90/

then click on Updated Software and Drivers

[eric2002]

thanks, however this is what my post is about, when I go to the above link (you posted) then try to actually download the software I get a window asking me for my password, username, etc... ??? I can't download the updates w/o a password, etc..

-maybe this is something unique to my computer? or something to do with the firewall at my work? just curious if anyone else has exprienced this???

[skou2]

Strange! I have been able to access the SONY support web sites from different computers and different browsers without ever running into a password request. Did you make sure to go through the right sequence of clicks, including the acceptance of the agreement for downloading the patch? Which exact URL gives you trouble?

[eric2002]

yep, I went through all 3 steps... after accepting the agreement I then went to "download" and got the password window.
It may be some security software at my work that does not allow us to download from an FTP site??? -this is my best guess since you haven't had any trouble. I think I'll try it tonight from my home computer! -usually when i have computer trouble its because of my company's security software, etc..!!!! My home machine is sooo much nicer to use than my work machine.

[vansouza]

Perhaps the Sony site is looking for a Cookie and your browser is set to not allow them.

[Drachen]

Try putting "anonymous" (no quotes) in the username box and your email address in the password box. Your IE might have some funky corporate settings.

[Jag]

I just downloaded the upgrade and after I accepted the agreement, it automatically began the download. No problem - it must be something on the computer you are using at work.

[YTTAN]

Go to this link from Sony Singapore and it will not ask you anything.

http://www.css.ap.sony.com/CLIE/support/index_faq.asp?ProductGroup=CLIE+Handheld

[eric2002]

thanks for all the help, i will look in my preferences and see if i have some cookie setting that is not enabled, etc..
if all else fails I'll go to the singapore site, thanks again everyone,...