Unacceptable Clie Sony Support

[aik]

Dear all,

I suggest we should keep this thread as a wallboard of all our adventures with the UNACCEPTABLE CLIE SONY SUPPORT, or maybe a blog would be better
:eek:

STORY #1
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I have a NX80V where the camera does not work as it should (out of a sudden). So, after trying to find some help from sony, they asked me to call USA support (I am located in Greece). They don't even provide me the specific email needed!!!!! Only to call them a 0800 number in US that is not valid for Greece. I requested them to call me, and their answer was ...that they cannot do anything more... and various other nonsense!!!!

[Cyker]

There are mountains of threads about how bad Sony's support is.

In fact, there's a running joke that it was so bad that since they stopped supporting Clies, the level support has actually improved :D

Their repair guys are the people to try and get in touch with, they rock - I had a TH55 camera problem fixed by them under warranty and I was pretty pleased with that.

If you HAVE to talk to Sony Tech support (As opposed to, say, gouging your eyes out), then just get them to give you the number for the repairs department.
Don't even bother getting them to try and transfer you because chances are they'll just screw that up too.

[kiteandcamera]

For what it is worth, visit the following Sony Support website - http://esupport.sony.com/perl/select-system.pl?PRODTYPE=4,17

You can email tech support from here, but I cannot guarantee you will get the answeres that you seek.

[Wytnucls]

You're probably better off buying a second-hand unit on eBay. Probably cheaper and quicker!

[aik]

Well, let's gather all our stories and make them a zip file and send them to sony.
I would suggest them since they stopped the clie product line why not to shut down their company. Because I suspect they will create the same frustation to people with other products... I would suggest to develop the: www.donotbuysony.com hahaha!

[pgenie]

Thats why I do want to adventure for a sony-clie-whatever PDA Crappy bull thing / Point made.