Never gonna spend a single penny at compusa

[tps]

I went there today for couple bad pixel on my nx60, their customer service was the worst i ever seen. Basically their attitude was like lose your 15% for refund or just take it back home, and the woman i was talking was total B*TCH.
of course i didn't get my pda replaced, but I will break the damn screen someday and get full credit back with that warranty thing i bought. I knew I shouldn't have bought anything from compusa ever since I had similar issue before, but now no more for real.
Sorry Bestbuy for betraying you, I should have gone to you in the first place!

[CrakerZ]

I love BestBuy! I bought an m105. It broke. I took it back and upgraded to an m505, and upgraded the warranty. I used it twice on the m505, no hassles. (basically, I brought it in with all the original packing and accesories, and they gave me a new one.) Then, I traded it for an NR70 when the 505 stopped being stocked. I only paid the small diff in price between what I originally paid for the m505. When my NR70 locked up, I got a straight across exchange for the NX70. No hassles. How cool is that?

[hellraiser666]

I had problems with a dodgy salesperson in CompUSA (Manhattan) who knew nothing about the NX70V! Luckily the returns person did a 100% fuss free refund of the accessories the stupid salesperson said would work with the NX70V.

[kss55442]

I try to avoid them if at all possible. Their return policy is poor. If you want to buy one of their weekly specials you'd better be lined up at the door the second it opens on Sunday morning. They don't offer rain-checks. Rebates thru them seem to take forever.

[n2ifp]

I was at CompUSA once in Freehold, NJ and I never went back. I didn't like their attitude in general as they had nasty and very sarcastic people working there!

[BeccaK]

Best Buy is equally bad. It just depends on where you are. Just about every PDA/computer forum has had tons of posts bashing both companies.

I have a worthless 3yr warranty on a Prism I got at BestBuy. Despite numerous problems, they were all deemed "normal usage" problems which their warranty does not cover.

Becca

[clieconverted]

I have a hard time at both Best Buy and CompUSA when it comes to their PDA dept. No one has a clue, either the clerks working there don't receive product info or they are just pushing boxes with no knowledge.

The only thing I have liked about either store has been extd warranty options. But I haven't had to them so far for BB They claim if it breaks they will refund balance towards new device.

CompUSA has one big leg up for demo use. You can at least play with the darn things. BB keeps them locked down in metal boxes, you can barely touch them, can't get a feel for them. CompUSA has them out albeit on little sensor cord but I can play with them.

CrakerZ did they replace all of your Palms with no issue during an extd warranty period?

Thanks.

[andrewcoffin]

I agree...CompUSA's customer service is TERRIBLE. However, it's the only computer store locally, so I go in every once in a while.

Don't give up though! That 15% baloney can usually be avoided if you talk to a manager. I've argued it successfully a few times. The employees there are usually poorly trained and repeat the same lines over and over. However, the managers, although not particularly friendly, at least have some sense that a successful business requires satisfied customers...

[n2ifp]

Originally posted by clieconverted
I have a hard time at both Best Buy and CompUSA when it comes to their PDA dept. No one has a clue, either the clerks working there don't receive product info or they are just pushing boxes with no knowledge.

The only thing I have liked about either store has been extd warranty options. But I haven't had to them so far for BB They claim if it breaks they will refund balance towards new device.

CompUSA has one big leg up for demo use. You can at least play with the darn things. BB keeps them locked down in metal boxes, you can barely touch them, can't get a feel for them. CompUSA has them out albeit on little sensor cord but I can play with them.

CrakerZ did they replace all of your Palms with no issue during an extd warranty period?

Thanks.

I do agree that the workers at BB are clueless, but at least they were nicer.

[clieconverted]

Small margins, smarter customers and more competition is what will make store managers take care of the customers. In this fast paced high tech world you can't afford to lose the customer.

[tps]

Originally posted by andrewcoffin
I agree...CompUSA's customer service is TERRIBLE. However, it's the only computer store locally, so I go in every once in a while.

Don't give up though! That 15% baloney can usually be avoided if you talk to a manager. I've argued it successfully a few times. The employees there are usually poorly trained and repeat the same lines over and over. However, the managers, although not particularly friendly, at least have some sense that a successful business requires satisfied customers...

Yes.. I spoke with 2 Managers at the location and they still refused to give full refund. :) what a place to buy things huh?

[Lycanfire]

Here in my town Best Buy is the not the last place I would go. Why? I would rather do without then go there. I would rather drive 50 miles to a CompUSA and take my chances, or do as I do, take my chances with the internet.

[wellsjs]

Throw in Circuit City with these two and then ask yourself, where else is there to go? For most major purchases, I "window shop" at these places, where I can eyeball and touch the product. Then when I've decided what I want, I go to Pricewatch.com and find the best online retailer price and buy from them.

The only disadvantage with my strategy is that I have less options if it breaks. But I've saved so much money with this strategy that I would still be ahead if I came up losing on something that broke.

I've never run into a rude or ignorant sales person online! :D Most of the time the technical answers are there if you're willing to search and read the manual and FAQs.

[Tek Phreak]

What about staples? I've never had a problem there and that's where i got my clie from.

Enjoy.
-Tek

[Macabre Man]

I dont mind Best buy, but thats becuase my girlfriend worked there for abou 8 months. We know everyone there now and if we have issues with our pda's, they get swapped out with no hassles.

[n2ifp]

Originally posted by Tek Phreak
What about staples? I've never had a problem there and that's where i got my clie from.

Enjoy.
-Tek

No problem with, Staples, Circuit City, or Nobody Beats the WIZ.

A couple of these sales people at BB were totally clueless, so I had to educate them and even tell them where the NX70's were stocked:)

CompUSA's sales force IMHO were just very nasty and rude in general. The whole time I was there, I was treated like some kind of criminal. I couldn't believe the reaction when I peaked into an open box that contained a PDA case. I would like to see what I am buying or if it's even suitable. I hate it when sales people are constantly in my face, once was enough. I have so many stores to choose from, that I don't need CompUSA!

[CrakerZ]

Originally posted by clieconverted
CrakerZ did they replace all of your Palms with no issue during an extd warranty period?

I agree that the BB people are as clueless as any, but I have had zero problems on returns. I only need to demonstrate the problem to the tech, and they instruct the returns people to give me a new one. No hassles.

The worst place in the WORLD is Fry's Electronics. They are big in California, and are a superstore layout. Great Prices, but watch out! I've personally seen them take a return that I brought back as bad, put an "open box" label on it, and put it back on the counter. And rude! Everybody! They are ALL on commish, so will follow you mercilessly.

[nike33]

The Comp-USA in Manhattan is useless. They make no bones about catering to corporate buyers. An individual private citizen is treated a little better than a homeless person.

I once used my company name to call on the availability of a computer peripheral. I was told there were three in stock, went to the store, and was informed that there were none left.

When I pushed the issue with the manager, he told me in guarded words that they "withhold" stock for their corporate buyers!

[GunMetalMan]

IMHO...
Offline stores...
Circuit City has outstanding policies for price matching and returns.
Best Buy has better stock and selection.

Online stores...
Zones is #1 with outstanding customer support and great/knowledgeable sales people. I was dealing with someone there who said "I don't know about PDA warranties, but we have a manager who specializes in that. I will get back to you. " Not only did he call back, but he was straightforward. Knew what he was talking about, so I bought the PDA warranty from them (2 years, $90 and includes screen breakage).


Rant begins

CompUSA SUCKS</BOLD>
With their market position and reach, you would expect them to blow away the competition in service, knowledge and support. Forget it, they staff their stores with KNOWNOTHINGS! Who could care less if you are satisfied.
If you need offline computer stuff and can't find it above, goto MicroCenter. They have the greatest return policy on the planet.

MicroCenter: www.microcenter.com (http://www.microcenter.com)

Zones: www.zones.com (http://www.zones.com)

BestBuy: duh&nbsp; www.bestbuy.com (http://www.bestbuy.com)

CircuitCity: duh www.circuitcity.com (http://www.circuitcity.com)&nbsp;

Rant&nbsp;ends

[tstarky]

Originally posted by CrakerZ


I agree that the BB people are as clueless as any, but I have had zero problems on returns. I only need to demonstrate the problem to the tech, and they instruct the returns people to give me a new one. No hassles.&nbsp;



They were very kind to me and gave me no hassle about my exchange.&nbsp; However, the tech guy just tapped on my screen a couple times and said "Yeah, the battery isn't holding a charge."&nbsp; :confused: &nbsp;And then to top it off the sales associate (who up to this point in the story I thought was pretty knowledgeable) picked up my old Clie, turned it on and then asked me if I had&nbsp;upgraded my Clie to&nbsp;OS 5.&nbsp; *cough* he was looking at my LauncherX (he had never seen anything like it before).&nbsp; :eek:&nbsp;

Oh well, they made me smile...

[n2ifp]

Originally posted by davidturetsky
IMHO...
Offline stores...
Circuit City has outstanding policies for price matching and returns.
Best Buy has better stock and selection.

Online stores...
Zones is #1 with outstanding customer support and great/knowledgeable sales people. I was dealing with someone there who said "I don't know about PDA warranties, but we have a manager who specializes in that. I will get back to you. " Not only did he call back, but he was straightforward. Knew what he was talking about, so I bought the PDA warranty from them (2 years, $90 and includes screen breakage).


Rant begins

CompUSA SUCKS</BOLD>
With their market position and reach, you would expect them to blow away the competition in service, knowledge and support. Forget it, they staff their stores with KNOWNOTHINGS! Who could care less if you are satisfied.
If you need offline computer stuff and can't find it above, goto MicroCenter. They have the greatest return policy on the planet.

MicroCenter: www.microcenter.com (http://www.microcenter.com)

Zones: www.zones.com (http://www.zones.com)

BestBuy: duh&nbsp; www.bestbuy.com (http://www.bestbuy.com)

CircuitCity: duh www.circuitcity.com (http://www.circuitcity.com)&nbsp;

Rant&nbsp;ends

No! No! No! They're ARROGANT KNOWNOTHINGS!

[BettyE]

I have had problems with CompUSA and try to avoid buying anything there. You can never find a salesperson and when I have needed help with a product that has a problem, they don't want to know about. It was outside of 30 days by about 3 days, so I was S-O-L.

I have had good luck so far with Best Buy and Circuit City. Not that the salespeople know technical things, but they are friendly and try to be helpful, especially Best Buy.

I was a retail buyer for 10 years and was also in store line management for a while so when I see how some customer problems are handled, it really kills me because I know it should not be that way.

Regards --

[davy19]

i agree i will never buy any major purcahse from compusa.

I boguht my olympus digital camera for $500, and I had a problem with it, because it had bad pixels, and they gave me a hard time. I finally got another one, but the stuff I had to go through was not worth it, not only that but the lady at the return desk, was just so imcoptet took her 20 minutes to do each return I felt like I was ther for 2 hours.




When I got my first NX70, it had bad pixels too, went back to best buy, and they had no more at the time, no problem gave me full money back and went to antoher best buy and found the model..even though I do have to saqy the salespeople are very nice but most not knwoledgable...and sotp trying to sell me Netflix...

[MikeyPro]

I can't say enough about the Circuit City in Marietta, GA. Not only were the sales people knowledgeable, but they were very helpful. Also, if you bring in the web url, they will match the price of the product!

As far as CompUSA - the last time I was there I actually had to resort to yelling out "could I please pay for this?" as I waited by the front of the store with no one at the registers. Never again.

[Lizard]

Wow.. I haven't had any experiences like that with CompUSA. I have always had very nice knowledgeable sales people. I even had an extended conversation with a guy who was scanning the barcodes for some sort of inventory one of the times I was in. (my fiance was impressed by the barcode scanner they had put in a visor deluxe) My fiance brought in an old mp3 player that had been shut in the car door, and he had no receipt, they looked up his credit card info, told him when he had purchased it, told him he could get a new one but they didn't have that model anymore, gave him an upgraded device, and sent him on his way.

Best Buy on the other hand.. we went in there looking at the NX's before christmas.. in the pda section guy asks if we have any questions.. I had of course been reading cliesource religiously, and had really researched, so I didn't have any. My fiance decided to ask the guy a few questions about the device. He had no idea what kinds of cards went into the cf slot, in fact didn't even know it was a cf slot till I told him. Every question my fiance asked, I answered before the sales guy had a clue. totally worthless.. However, they were all very nice.

Don't have any experience with Circuit city, and we don't have a frys here.. (although I've heard many terrible stories about frys)

[*Jive Turkey*]

I have my own complaint about CompUSA. I bought a Digital Camera for my brother for christmas. It was going to a gift from my mother but she did not have a clue about any of that. So I did her a favor and picked one out with a nice rebate and proceeded to buy it. Well when I went to get the rebate they were out so I went to customer service to get one and they said they would have to mail it to me. Well by the time they did it had it expired! What a joke...

[Tek Phreak]

In general aren't you guys more upset with the people than the actual company. Having nice, knowledgeble people working for your buisiness will always make it better and more enjoyable for people to shop there. Unfortunately in our day and age, it's not very feasible, CAUSE EVERYONE THESE DAYS ARE JERKS! well, just kidding... to an extent heh, but oh well, kill 'em with kindness and the word of God, i always say.

Enjoy.
-Tek

[andrewcoffin]

That's a fair point, but a company's "culture" comes from the top down--management always sets the tone for how their employees behave. While it may be true that finding knowledgeable employees to work at CompUSA is nearly impossible, and that turn-over rates make adequate training just as difficult, the attitude with which employees approach customers is easy to change--if an emphasis is placed on this.

I'm sure everyone has had consistently good retail experiences with stores or chains, where it's clear that management has given their employees the proper understanding of the value of customers and their role in assisting them--and adequate insentive to behave appropriately. And the reverse is also true--CompUSA stores are notoriously lacking in polite, helpful employees, and many store policies set up the customer for a bad buying experience.

[ashVID]

Circuit City has completly revamped their customer service corporate agenda. They will match ANY price, including online stores and will allow returns/exchanges FOR ANY REASON ON ANY PRODUCT with no restocking fees. They have adopted the no hastle policy in reguards to customers. In fact, they will even match AFTER REBATE prices.


ash =o)

[nephilim]

not only has circuit city gone the extra mile with warranties and customer service but they put all their new employees through 2 weeks of training on the all products in their department. Of those two weeks 3 days are dedicated to customer service focus. I really like their stores because you can really tell the difference

[thesmith]

Here in NYC/NJ area Compusa and best buy and even home depot have the goon squad at the door 5 feet from the checkout just to stop you check your receipt and bag (IT IS NOW A CRIME TO SHOP RETAIL I GUESS).....DUH if I was stealing someting it wont be in the bag they give you at the register!! It is real insulting to the honest shopper.... is it not bad enough they overcharged you, or they were totaly useless helping you with even simple questions, or nasty and abusive to you at the return line, and always stock the outdated products and never have the real sale items in the flyer! I for one am sick of it! what next strip search? body cavity probe? BUY EVERYTHING ONLINE F**K THEM IF NO ONE SHOPS RETAIL THEY MIGHT GET THE POINT, BUT I DOUBT IT!!


PC CONNECTION
MAC CONNECTION

THERE ARE PLENTY OF GOOD ONLINE RESELLERS!!

[mdharris]

I think I posted this somewhere but many moons ago when I was a tech at BBY there was a web site we loved to visit.

http://www.bestbuysux.org/

Pretty funny and entertaining not to mention see how the employees feel.......

[thesmith]

A must read for bestbuy shoppers! I dont shop any place that treats a customer like a crimminal....Thats why mom and pop stores were so great they knew your name, they cared about their reputation and your happiness was priority one. sometimes the best deal is not the cheapest!
;)

[foghead]

There's an old joke that I first heard in reference to Fry's Electronics.

Q: What's the difference between a computer salesman and a car salesman?

A: The car salesman knows when he's lying.

[Lizard]

Do you mean to tell me that circuit city will match an after rebate price? like.. say.. Dell's current lexar memory stick for 55 dollars with a 20 dollar rebate.. I could walk into circuit city, and pay 35 bucks for it?

[Rick 098]

Once some pda dept employee said that the NX had no infared!

[LockeEVP]

Just to diss Best Buy:

[madkins007]

First, we as customers started demanding lower and lower prices- service be damned! Self-service gas, warehouse grocery stores, discount department stores, etc. "Get these dang salespeople out of my face, where is the bargin table?"

Then, as companies shifted more and more to the idea of offering rock-bottom prices by sacrificing pay, training, benefits, employee coverage, etc. to prive the lowest possible prices, we are starting to see the dark side of it all. There IS no one to help in most stores. Most 'managers' are powerless (or at least get in less trouble of they rigidly obey policy), and most stores make more bonuses for total sales than for the more abstract 'customer satisfaction'.

There is not a nickel's worth of difference between most 'mega-stores' nowadays as far as coat, service, etc. goes. CompUSA is as bad as Best Buy, which is as bad as WalMart, which is as bad as (fill in the name of your local 'low price/customer satisfaction guaranteed here' store).

To me, the sad thing is that all most of these stores really needs in order to win is LEADERSHIP. If the clones they hired knew how to lead and motivate, rather than bully or boss, the employees would take training, would take the time to be knowledgeable and helpful. Customers really would be satisfied, and profits would go up.

Everyone who complained about their local store- I bet each one of them has a classic Dilbertian 'Pointy Haired Boss' running the place.

[hherbzilla]

Originally posted by andrewcoffin
That's a fair point, but a company's "culture" comes from the top down--management always sets the tone for how their employees behave. Absolutely. I've had several problems with CompUSA to the point that I now refuse to step into that store. When it happens that often, it's more than just dumb luck or an idiot employee. I've complained to corporate, talked to managers and it doesn't really matter.

For local retailers, Circuit City is my top choice and then Best Buy.

[rob_squared]

What I love doing is going into CompUSA by myself and helping people decide which pda to buy. The staff HATES me. :D

[OcellNuri]

Originally posted by hherbzilla
Absolutely. I've had several problems with CompUSA to the point that I now refuse to step into that store. When it happens that often, it's more than just dumb luck or an idiot employee. I've complained to corporate, talked to managers and it doesn't really matter.

For local retailers, Circuit City is my top choice and then Best Buy.

Are you talking about the CompUSA on Glennwood? I've caught a couple good apples there. And there is a guy at Customer Service named Dan (they call him Thunder Dan) and he is the man!

[Jeffry]

Any return policy at any store is better than Sony Store... I swear... the manager yells at you if there's a problem.

[aaronrkelly]

I have had horrible experiences with Best Buy but mostly my CompUSA experience are more favorable then bad. One place I have had extremely good luck with is Ultimate Electronics. I had a customer service issue and spoke to the manager, he whole heartedly agreed this was due to his staff being undertrained and immature and said he would do anything to keep me as a customer.

After the dust settled he refunded the cost of my remote entry system (for my wifes car) and installed a new/better unit at his cost (not cost to me, labor or merchandise) plus gave me $40 dollars to cover my gas and meals while I waited. Free remote entry plus cash - cant complain about how I was treated. He kept a customer in spite of his staffs lack of caring.....unfortunately they dont carry alot of merchandise that I am interested in and I have been unable to buy much there.

I for one have never had trouble with Wal-Mart, my local store doesnt even (usually) require a receipt.

Anyone else have any unbelievable storys about how WELL they have been treated - not all stores are bad.

[wellsjs]

Originally posted by ashVID
Circuit City has completly revamped their customer service corporate agenda. They will match ANY price, including online stores and will allow returns/exchanges FOR ANY REASON ON ANY PRODUCT with no restocking fees. They have adopted the no hastle policy in reguards to customers. In fact, they will even match AFTER REBATE prices.Here is a cut-n-paste from Circuit City Online. It disagrees with what you've stated! :eek:
In-Store Price Match Plus Guarantee (for purchases made in one of our stores)

Nothing's worse than paying too much. That's why we do everything in our power to make sure you don't pay a penny more than you should for anything you buy at Circuit City. If you've seen a lower advertised price from another local store with the same item in stock, we want to know about it. Bring it to our attention, and we'll gladly beat their price by 10% of the difference. Even after your Circuit City purchase, if you see a lower advertised price (including our own sale prices) within 30 days, we'll refund 110% of the difference. We're with you!

Our policy applies only to advertised prices. It does not apply to special offers or promotions, including rebates, free-with-purchase offers, and special financing."Local store" has a clickable link which defines it as a local metropolitan area retail store!

[skorpiankh]

Actually, I've always bought my PDAs (5) from Best Buy, and never had a problem with returns for anything as long as I had the original receipt and packaging. If one would fail or I cracked the screen they would take it back and exchange it for another one. That's how I got my original Clie, I dropped my Palm IIIxe and found out they didn't make it anymore so Best Buy gave me the original Clie and I got hooked. Now I have an NX60 that I got after I broke my N760C. Best Buy rocks if you keep your packaging.

[Flash-57]

Ok, so what I am gathering is that the experience you get when you walk into an electronics store is NOT based on the chain you select, but is based on the staff in that particular store.

That seems to be a problem with the owner and manager of the specific store. If the manager doesn't give a damn, neither will any of his employees.

I have a CompUSA five minutes from me and I've never had any of the problems listed here. Sure, the staff isn't particularly knowledgeable about their products, but they don't pretend to be. They just say they don't know. Luckily, I don't go there for computer advice.

Ditto for Circuit City, also five minutes away, and Best Buy, fifteen minutes away.

[Alistar]

Well I figure I will give my couple of dollars to the conversation. I love my future shop. They are a bunch of know-nothing morons (to get childish and redundant). They do not understand anything about the latest technology and the sales people will try and bluff their way through. I usually interrupt a sales person to tell them they are wrong and then educate the customer, haha, what fun. Anyway, back to the point, my Future Shop has the greatest no-hassle return policy, for a small fee, I think it is 7.5% of the price, I get 3 years of replacement coverage to use as many times as I want. I have never had any hassle, heck they don't even ask what is wrong or test to see if it is, I just walk in, say it doesn't work they go get me new one off the rack. If the item is discontinued I get the closest model that has equal or better features regardless of price, and if they don't have a similar model and won't I get my buying price +$(some formula based on original price) (CDN) to buy a similar product (i.e. computer for computer and what not). I have used it several times for a variety of items and prices. Plus they have a 30 day trial period where I can bring it back if I don't like it within 30 days (except opened software) for my money back including the extended warranty I would have bought.

[wellsjs]

Originally posted by Alistar
my Future Shop has the greatest no-hassle return policy (snip)So why don't you open a business with those policies and see how quickly you go broke? :eek:

[Alistar]

Originally posted by wellsjs
So why don't you open a business with those policies and see how quickly you go broke? :eek:

The store exists, it is called Future Shop. I did not mean mine literally, I meant the Future Shop that I shop at. The policy is exactly as I described. I have never had any troubles.

Perhaps I misunderstand your comment.

--Edit--

Oh wait I get it. When I said "my future shop" you thought I meant the shop I plan to open in the future. I actually meant the "Future Shop" store that I buy my electronics from.

[madkins007]

Originally posted by wellsjs
So why don't you open a business with those policies and see how quickly you go broke? :eek:

&nbsp;

Nordstroms is in no danger of going broke and they have one of the most open returns policies in the world.

A newsletter on customer service told a story about a Nordstrom's employee who accepted a return of several hundreds of dollars worth of snow tires from a customer... although Nordstroms never carried snow tires.

In most chains, this employee would be disciplined or dismissed. Nordstroms gave their employee a commendation for customer service. Their thinking: they just bought $300+ worth of good will and word-of-mouth advertising! That guy may never come back, but that story alone has probably been worth thousands in revenue.

The open return policy is not what will drive your company bankrupt- it is in how you do business day to day that will do that. Personally, I predict that one of the Big Three electronics stores will die off within the next 5 years- in part because of the accumulated load of bad will.

[mrdeucie]

Originally posted by madkins007


&nbsp;

Nordstroms is in no danger of going broke and they have one of the most open returns policies in the world.

A newsletter on customer service told a story about a Nordstrom's employee who accepted a return of several hundreds of dollars worth of snow tires from a customer... although Nordstroms never carried snow tires.

In most chains, this employee would be disciplined or dismissed. Nordstroms gave their employee a commendation for customer service. Their thinking: they just bought $300+ worth of good will and word-of-mouth advertising! That guy may never come back, but that story alone has probably been worth thousands in revenue.

The open return policy is not what will drive your company bankrupt- it is in how you do business day to day that will do that. Personally, I predict that one of the Big Three electronics stores will die off within the next 5 years- in part because of the accumulated load of bad will.

Isn't Nordstrom's a clothing store? i didn't know they sold automobile accessories.

[Unregistered]

Originally posted by tps
I went there today for couple bad pixel on my nx60, their customer service was the worst i ever seen. Basically their attitude was like lose your 15% for refund or just take it back home, and the woman i was talking was total B*TCH.
of course i didn't get my pda replaced, but I will break the damn screen someday and get full credit back with that warranty thing i bought. I knew I shouldn't have bought anything from compusa ever since I had similar issue before, but now no more for real.
Sorry Bestbuy for betraying you, I should have gone to you in the first place!

I quit! Sadly, I was the last of the sales force from the old group to do so, I don't like change.. but I've had it with the prick who runs the place now, and the emphasis on TELEVISION, and the way the current management flat out LIES about everything.

Oh, but I did get these little gems before I handed in the evil red shirt:

Take a gander... its that SHRINK WRAPPER that everyone swears doesn't exist.

Here it is in 2048x1536 unedited, UNSHRUNK (hahah) form:

http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper1.jpg
http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper2.jpg

Print these out and take them with you whenever you need to return something that doesn't function the way the new, untrained staff claim it does. Remember, the emphasis now is on moving volume, moving Televisions - so if the new staff doesn't know **** about your computer problem, remember, they're only getting 7.75, why expect them too? Everyone who was worth more than that has split or is working on their plans to.

TAKE IT OUT ON MANAGEMENT, NOT THE NEW HELP!

Pass the word along, make mirrors of these pics.

CompUSA lost the USA part a few years ago, when the mexican phone company warlord bought it out. Now, they've lost the computer emphasis too... Telvisions.. what should we call the store now?

How about "TelMex"?

Heres the Shrink Wrapper, in web-presentable form:

http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper1s.jpg

http://ftp2.cableaz.com/~jkenner/funny/ShrinkWrapper2s.jpg

[yr3698]

i actually had a good experience with compusa, only b/c one of the reps had an nx70 himself. In fact, i wouldnt be in the clie world today had it not been for that man

[hherbzilla]

:confused: I'm missing the point of your pictures. I'm too lazy to review the whole thread again, so maybe you could clarify. Thanks!

[cbulock]

I just read this thread for the first time, and I don't understand that post either.

[ZekeSulastin]

I'm thinking something along the lines of "You removed it from the factory shrinkwrapping - you can't return it" then swearing that they don't have a wrapper in the back they use to wrap it all - despite the fact that there is a lot of preowned but shrinkwrapped merchandise - these images are going on my Clié ...

[mike p]

one thing bout staples, bad at pricematching,

i hadfda gfet my clie in nj

rasio shack was really cheap, 200 plus rebate (170 only
)

best buy is the best, cept fpr demo use

[Trenty]

Originally posted by clieconverted
CompUSA has one big leg up for demo use. You can at least play with the darn things. BB keeps them locked down in metal boxes, you can barely touch them, can't get a feel for them. CompUSA has them out albeit on little sensor cord but I can play with them.


You can get the clerks/assistants to "open up" the metal box so you can "feel" them. I usually prefer to shop during the day (read: lunchtime) when there aren't so many people around. You get alot better service during that time on account of that.

[s_n_m]

Originally posted by clieconverted
I have a hard time at both Best Buy and CompUSA when it comes to their PDA dept. No one has a clue, either the clerks working there don't receive product info or they are just pushing boxes with no knowledge.

The only thing I have liked about either store has been extd warranty options. But I haven't had to them so far for BB They claim if it breaks they will refund balance towards new device.

CompUSA has one big leg up for demo use. You can at least play with the darn things. BB keeps them locked down in metal boxes, you can barely touch them, can't get a feel for them. CompUSA has them out albeit on little sensor cord but I can play with them.

CrakerZ did they replace all of your Palms with no issue during an extd warranty period?

Thanks.

Ironically the BB ones get very damaged because of the cages, not people playing with them. Ever seen an NX decapitated? Thats what happens when a big steel cage gets caught between a screen and a hinge.

All the pda's at Compusa look brand new (minus the Treos).

[s_n_m]

I don't get the point of those pics.

Sony clie's aren't shrinkwrapped!

Only in store demos sold at 1/4 price ("open box") are shrinkwrapped.